Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,106 Reviews)
Rating breakdown 13,106 reviews
5 Stars
8,946
4 Stars
2,124
3 Stars
927
2 Stars
519
1 Star
590
78%of customers recommend this product.
(
3,496 out of
4,509)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Anonymous
from Inland Empire, CA
Expertise:Intermediate
Verified Purchase:Yes
I upgraded my earbuds from the earbuds 2 to the Ear Buds 3 Pros thinking it was going to be just that an upgrade. Well, the first difference it the fit in the ear, either I have weird ears or the way these are made they don’t fit very well. From a “tap” on the earbuds 2 to now a pinch for volume, answering a call is too complicated in that you have to find the sweet spot for the functions and if the buds are not fitted in your ear very well they wiggle while you try to find that sweet spot to answer a call or adjust volume. The biggest problem I have is the Galaxy Buds3 Pros pop (feedback) while using a string trimmer or an edger while cutting my grass, noise cancelling does work, but again they pop pretty loud. This is what I actually purchased them for, that and my walks, so this was a let down. The noise cancelling and sound are both pretty good. Overall and in hindsight I should have kept the older buds, less issues. I will call and see if this is a returnable/fixable warranty issue. At this point I could not recommend this product for purchase
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
3
Response from Samsung USBy Social Commerce, September 11, 2024
Hello RivMcLean, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the uninterrupted listening experience is to you during a range of activities. We understand the new design and features will take some adjustment time for our customers who are accustomed to the tap feature that has been updated to a pinch. We have provided a link to an article to help you with the audio quality, and another to the Samsung Support Team. These experts can offer all options available to you if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Samsung Community
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Lizzy
from NC
Expertise:Beginner
Verified Purchase:Yes
I really like the new ambient sound but the right bud screeches sometimes. I also have very small ears and even with the various ear tips I struggle keeping them on. Other than that they are pretty innovative.
Features
4
Performance
3
Design
2
Value
3
Response from Samsung USBy Social Commerce, September 11, 2024
Hi Lizzy, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are pleased with the new ambient sound features and the updates that have been made to these earbuds. We would be more than happy to help you with the experiences that are causing frustration for you, and help you have the best experience possible. We have provided a link to two articles, one to help you with the fit, and another to hep you with the audio quality. We have lastly provided a link to the Samsung Support Team to offer additional assistance if these experiences continue or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Brandon
Verified Purchase:Yes
So far much better than buds2pro. Only had them for 2 weeks now though. Anything changes I'll update review.
Written by a customer while visiting Samsung US
Posted by: Luke
Verified Purchase:Yes
Wish it had longer battery life for single use. Do get feed back at time when putting in my ear.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Georgia, USA
Expertise:Expert
Verified Purchase:Yes
I'm very pleased with these buds. The sound, fit, and, other options are awesome.
I would recommend this to a friend!
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Selwyn
from Georgia
Expertise:Expert
Verified Purchase:Yes
Great product, love the noise cancelation.when i watch movies the sound is like a movie theater
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: 100Stars
from Texas
Expertise:Intermediate
Verified Purchase:Yes
I really like them. But the only problem is butting them back into the case as they do not easily go back in. I have to turn them to a certain angle (triangular design).
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Posted by: Nick F
from Kansas City, MO
Expertise:Expert
Verified Purchase:Yes
Sound quality is great. Noise canceling is fantastic. I am not super impressed with the new controls for volume, skipping tracks, and pausing. I also think they could use to be a little bit louder. Overall, an improvement from the buds 2 pro.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US