Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,105 Reviews)
Rating breakdown 13,105 reviews
5 Stars
8,945
4 Stars
2,124
3 Stars
927
2 Stars
519
1 Star
590
78%of customers recommend this product.
(
3,496 out of
4,509)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4
Good with only one issue
on September 10, 2024
Posted by: Nathan
Expertise:Expert
Well these are great all around build quality is great, sound is phenomenal, lights are cool people like these more than airpods and always give complements on it. I only have one issue however. Sometimes at lower volumes my right earbud has a buzzing noise that's annoying me to death. Hope it can be updated with a software update or maybe I got a bad pair.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Lawless
from Arizona
Expertise:Intermediate
Verified Purchase:Yes
Multi-connect would be something that would push it to 5 starts. To limit it to ONLY Samsung devices is irritating. Also, lights should have the option to flash to the beat of the music with option to be from internal or external music.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Sean
from Los Angeles, CA
Expertise:Expert
Verified Purchase:Yes
These buds sound great and the microphone is a huge improvement over the previous version. They also connect quickly to the desired device and stay connected. I have disposed of all other Bluetooth wireless devices I have been using for calls and video conferences. We'll worth the money.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Dallas TX
Expertise:Expert
Verified Purchase:Yes
They are great but I wish it came with ear hooks to put on your ear because the headphones keeps slipping out of my ears and I don't like that at all.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: DJ Leon
from Maricopa, Arizona
Expertise:Expert
Verified Purchase:Yes
Great quality sound, easy to use touch functions, very comfortable fit.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jimmy
Expertise:Intermediate
Verified Purchase:Yes
Disappointed. The Buds2 seem to have better sound, less crackling artifacts, better fit, better controls, better case, etc.. Oh well.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
1
Value
3
Response from Samsung USBy Social Commerce, September 11, 2024
Hello Jimmy, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how important the full immersive listening experience is to you on a daily basis. We would love to help you troubleshoot the audio quality of your earbuds at your convenience, and have provided a link to an article to help you below. We have also provided a link to the Samsung Support Team if this experience continues, and you would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Samsung Community
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Facebook
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Could be better for the price and competition
on September 10, 2024
Posted by: Joseph
from California
Expertise:Expert
Verified Purchase:Yes
Sometimes people have trouble hearing me. But I do like the design change. It's a lot more comfortable, the lights are cute and great for safety on walks at night. I appreciate that the case with the earbuds in them has somewhat finding capabilities through smarthongs find.
No, I would not recommend this to a friend.
Design
4
Value
3
Response from Samsung USBy Social Commerce, September 11, 2024
Hi there Joseph, thank you for sharing your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are pleased with the newly designed earbuds, and are finding them comfortable for wear, and the new features in the software. We have provided a link to an article toh elp you with the call settings of your earbuds. We have also shared a link to the full device manual and the Samsung Support Team. These resources can help you best align the features and settings to your preferences. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Matt
from Arkansas
Expertise:Intermediate
Verified Purchase:Yes
Love the earbuds. I dont like how the ear piece fits. I have large ear holes and find it difficult to get a good seal. The ear pieces rip easily as well when removing them. I cant find different size ear pieces yet but i am hopeful i soon will be able to. I also thought they would do translation but not with my galaxy 24.
I would recommend this to a friend!
Response from Samsung USBy Social Commerce, September 11, 2024
Hi there Matt, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important changing the ear tips to get the secure fit is to you. The additional ear tips should have been placed in a cardboard box placed on top with other important documents and accessories. We have also provided a link to an article to help you with the placement and a video to change the ear tips. Lastly we have shared a link to the Samsung Support Team to offer additional assistance or options to resolve any frustrations you are experiencing with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US