Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,104 Reviews)
Rating breakdown 13,104 reviews
5 Stars
8,945
4 Stars
2,123
3 Stars
927
2 Stars
519
1 Star
590
78%of customers recommend this product.
(
3,496 out of
4,509)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Just don't.
on September 9, 2024
Posted by: Antz
from Pa
Expertise:Intermediate
I was using the original galaxy buds pro for years and thought to upgrade to this. It was a mistake. The stems on the buds are aweful for handling them as well as trying to toggle the buttons. The lid to the case doesn't open enough for man hands so you fumble the buds and drop them half the time while trying to put them in the case. Sound quality feels/sounds the same as the original buds. The buds are overall, meh at best. This coming from someone that almost never writes reviews since the world is full of everyone's opinions already.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 10, 2024
Hi Antz, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important specific features of your earbuds are to you every day. We would be more than happy to help you troubleshoot any frustrations you are experiencing. We have provided a link to the full device manual to help you with the different settings and capabilities. We have also shared a link to the Samsung Support Team if you have questions or would like any assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Larry P
from Indianapolis
Expertise:Intermediate
Verified Purchase:Yes
Took a little to get use to the clicks, instead of tapping. Great sound.
I would recommend this to a friend!
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Adam
from New Mexico
Expertise:Intermediate
Verified Purchase:Yes
I was literally taken back by the sound quality of these buds. Worth every penny
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best headphones Samsung has released to date
on September 9, 2024
Posted by: John
from Temple, TX
Expertise:Intermediate
These are my most favorite headphones ever. The adaptive mode is actually incredible. It does an amazing job at recognizing conversation as well as defining outside unimportant sound. I can be listening to music and hear the conversation I'm having clearly understanding the conversation and the lyrics to my music. Samsung absolutely outdid themselves with these.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: TKLJ
from Hawaii
Expertise:Intermediate
Verified Purchase:Yes
Overall really love them. Way better than my 1st generation and earbuds FE. The noise cancelation, also how clear my voice is to the person i am speaking to even if i am in a noisy room. It is nice that they don't hear any of that. Only down fall is they fall out my ear easily. That is why i gave them a 4 instead of 5.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Ariel D
from Miami, FL
Expertise:Expert
Verified Purchase:Yes
One of the best headphones out! would definitely recommend them, especially if you're a Samsung user.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Definitely disappointed, expected better quality
on September 9, 2024
Posted by: Freddy
Verified Purchase:Yes
They keep falling off even using all three sizes of cushions
Response from Samsung USBy Social Commerce, September 10, 2024
Hi there Freddy, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable the ideal fit of your earbuds is to you every day. We have provided a link to an article to help you with the placement of your earbuds, and recommend doing a fit test with your earbuds connected to the Samsung Wearables App. We have lastly, provided a link to the Samsung Support Team if these resources do not help you obtain the fit you are seeking, or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jeremiah
from Clarksburg, MD
Verified Purchase:Yes
Though no audiophile, I am enjoying the quality of sound and have found them to be comfortable.
Samsung made the purchase relatively inexpensive by offering a credit for my old AirPods.
The delivery was delayed by initial quality problems which I hope were addressed before they resumed shipment. Since these are still all but brand new, I don't yet know the answer to that question
Samsung made the purchase relatively inexpensive by offering a credit for my old AirPods.
The delivery was delayed by initial quality problems which I hope were addressed before they resumed shipment. Since these are still all but brand new, I don't yet know the answer to that question
I would recommend this to a friend!
Value
5
Written by a customer while visiting Samsung US