Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,531 Reviews)
Rating breakdown 13,531 reviews
5 Stars
9,239
4 Stars
2,214
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Features that will WOW you
on March 14, 2025
Posted by: Rogue1
[This review was collected as part of a promotion.] Wow! The seamless transition between apps and the audio is above and beyond what I could ever imagine!
Value
5
Written by a customer while visiting Samsung US
Posted by: Soup
from New York, NY
Verified Purchase:Yes
The battery life on these is very disappointing. They do not last on my cross country flights.
Response from Samsung USBy R&R Team, March 17, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro. We understand how important reliable battery life is, especially during long cross-country flights, and we appreciate you letting us know about your experience. The Galaxy Buds3 Pro are designed to deliver up to 26 hours of playtime with a fully charged case. For optimal battery performance, it's important to store the earbuds in the charging case with the lid closed when they're not in use. Additionally, using Samsung-approved chargers and keeping the charging contacts clean can help ensure consistent charging and maximize battery life. If you’d like to extend the earbuds’ battery life during your flights, reducing the use of features like Active Noise Cancellation or keeping the volume at a moderate level can help conserve power. We value your feedback about the battery life and understand how essential it is for uninterrupted usage. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Wasn't sure but .... Great sound!
on March 15, 2025
Posted by: Sk8otaku
[This review was collected as part of a promotion.] Had big hesitations when looking at these. However, the sound has amazing range and works seamlessly with my watch and fold. They fit really well and the controls are simple after figuring out which side of the stem to use. Very happy with the purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not a great update from Buds 2, not comfortable!!
on March 16, 2025
Posted by: Anonymous
Verified Purchase:Yes
They're so uncomfortable really. It goes from the Buds3 Pro to disaster. It doesn't stay in your ear. No matter how you insert them, with the little black parts and all the plastics seems scratch you while you're putting it on. Awful.
Sound is great. But I think comfort comes first and is lacking a lot of it. Especially going from something small, to just having a blade sticking out your nose and some buds that can't stay in your ear even if you switch the tips.
Response from Samsung USBy R&R Team, March 17, 2025
It's great to hear from you, Karen. Thank you for sharing your honest thoughts about the Galaxy Buds3 Pro. We’re glad to see that you appreciate the sound quality. However, we understand that comfort and fit are essential for an enjoyable experience, and we appreciate your feedback. The Galaxy Buds3 Pro includes different-sized ear tips to help users find a fit that feels secure and comfortable. To improve the fit, ensure the directional markings (L for the left ear and R for the right ear) are correct, and gently rotate the earbuds forward or backward until they feel snug. Proper positioning can make a difference in both comfort and stability. We also noted your feedback regarding the design and materials. Your insights are valuable as we strive to refine and improve the user experience. If you have any other concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
A downgrade from thr Galaxy Buds2 Pro
on March 16, 2025
Posted by: BASSAM
[This review was collected as part of a promotion.] I really hate the new form factor. The stem keeps catching on everything, causing the headphones to fly off. So far, I have been lucky and they haven't fallen anywhere I can't retrieve them. Secondly, the controls are a huge inconvenience. The old controls, simply tapping on the headphones, were so much easier and more convenient. I could be carrying bags in both hands and still be able to pause and resume or answer a call. With the new squeeze controls, my hand needs to be completely free to make any changes. Honestly, audio quality aside, this is the worst generation of the buds.
Value
2
Response from Samsung USBy R&R Team, March 17, 2025
Thank you for sharing your honest feedback about the Galaxy Buds3 Pro, Bassam. We understand how important both usability and design are for a great experience, and we appreciate you taking the time to detail your thoughts. The new form factor, including the stems, is designed for a lightweight and ergonomic fit. However, we understand that the stems can sometimes catch on external objects. Proper adjustment, ensuring the earbuds are positioned securely and angled correctly in your ears, can help reduce the likelihood of movement. Regarding the touch controls, the Galaxy Buds3 Pro have been updated to pinch and swipe gestures to help prevent accidental touches. However, we recognize that this may take some time to get used to compared to the previous tap controls. We’re glad to see that you’ve appreciated the audio quality, and your insights about the form factor and controls are important for us to continue to make improvements. If there’s anything more we can assist you with, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Camilo
Expertise:Intermediate
Verified Purchase:Yes
I was using the Buds2 Pro and I find a lot better fit with these ones. My hears are the type "throw everything".
The audio quality is wonderful, allowing a great range of personalization and I am very happy with them.
The audio quality is wonderful, allowing a great range of personalization and I am very happy with them.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy flip 5
on March 17, 2025
Posted by: Blacboylove
[This review was collected as part of a promotion.] Always wanted a flip phone and I'm so glad y'all came out with this one I just love it, this is real.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really great
on March 17, 2025
Posted by: Jesse2025
[This review was collected as part of a promotion.] The sound is great. I easily take calls and then it transitions to music. They look great in my ears.
Value
5
Written by a customer while visiting Samsung US