Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,104 Reviews)
Rating breakdown 13,104 reviews
5 Stars
8,945
4 Stars
2,123
3 Stars
927
2 Stars
519
1 Star
590
78%of customers recommend this product.
(
3,496 out of
4,509)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Nick
from Fl
Expertise:Beginner
Verified Purchase:Yes
Very good product,everything is clear the bass is wonderful.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Error during playing music and calls while LEDs on
on September 8, 2024
Posted by: Noam
from Hollywood, FL
Expertise:Expert
Verified Purchase:Yes
I love the product but...
Unfortunately when I'm turning on the LEDs something with the sound sound not well like something is missing, music and durin the phone calls as well
Unfortunately when I'm turning on the LEDs something with the sound sound not well like something is missing, music and durin the phone calls as well
it takes a while to fix it I don't know what causing this error but it's something that needs to be checked I don't know if it's related to the LEDs but I noticed that there is a bug in the system.
3 stars are only because the purpose of this product is to play sounds of music and calls in a good quality and unfortunately it's not always happening just because something distract it but if it would work 100% of the times good with no bugs I would give it definitely five out of five stars.
3 stars are only because the purpose of this product is to play sounds of music and calls in a good quality and unfortunately it's not always happening just because something distract it but if it would work 100% of the times good with no bugs I would give it definitely five out of five stars.
Features
3
Performance
2
Design
5
Value
4
Response from Samsung USBy Social Commerce, September 9, 2024
Hi there Noam, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how frustrating it is when you have a brand new device that is not functioning as expected. We have provided a link to the Samsung Support Team below for your convenience. These experts can help you resolve this experience with the audio while using the LED lights. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4
Most features was looking forward to, can't use.
on September 8, 2024
Posted by: Rycē
Expertise:Expert
Verified Purchase:Yes
Most features i was looking forward to, can't use
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Posted by: NigelM876
from Sanford, Florida
Expertise:Intermediate
Verified Purchase:Yes
Lovely wireless ear buds, great features and design.
Would be 5 stars if we had slightly better fitting buds tips as often enough without repositioning they time after time, they would fall out.
Would be 5 stars if we had slightly better fitting buds tips as often enough without repositioning they time after time, they would fall out.
Probably there's a possibility of feature memory foam tips or slight smaller tips to the smallest size currently offered.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Roscoe
from Texas
Expertise:Expert
Verified Purchase:Yes
Terrible ergonomics, I don't like the case fitment it's stupid and unnecessary, but I will say they have really great noise canceling That's about it and how compatible it is with Samsung devices.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
2
Response from Samsung USBy Social Commerce, September 9, 2024
Hi Roscoe, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We know the comfortable fit of your earbuds is vital to your usage and continued enjoyment. We have provided a link to an article to help you with the optimal placement, and recommend doing a fit test while you are connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if you continue to experience this matter with the fit, and would like to discuss potential additional options. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Ranura
from TX
Expertise:Expert
Verified Purchase:Yes
Excellent product. It holds perfectly in my ears. Noise cancellation works perfectly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mtrblue
from New Mexico
Expertise:Intermediate
Verified Purchase:Yes
It's alright. Not that big of a difference between the pro 2. It does have a tiny bit distortion and the top part smells like overheated electronics but it gets a little warm. The bigger buds fitment did rip so I use the default size.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Social Commerce, September 9, 2024
Hi there Mtrblue, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you on a daily basis, and we would love to help you maximize your usage of your earbuds. We have provided links to a few articles, one to help you with the audio quality, and another to help you with the temperature of your earbuds. We have also shared a link to the Samsung Support Team if you continue to experience any frustrations with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Dallas
from Oklahoma
Expertise:Intermediate
Verified Purchase:Yes
Love these buds connect great and voice controls work great it was worth the wait. Sound quality is great as is the noise canceling.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US