Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,104 Reviews)
Rating breakdown 13,104 reviews
5 Stars
8,945
4 Stars
2,123
3 Stars
927
2 Stars
519
1 Star
590
78%of customers recommend this product.
(
3,496 out of
4,509)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Very disappointed.
on August 27, 2024
Posted by: Kenc
from Boscawen, NH
Expertise:Intermediate
After waiting for the delayed shipping date. I got these buds3 Pro a day early. But after just 30 minutes of use, I started getting crackling and popping sounds from the right-side ear bud. Then after a few more pops and crackling, the right ear bud started giving a constant static sound. I tried all different setting. Nothing changed. Very unhappy and disappointed! I did like the voice controls, the ANC was fantastic (until the bud gave out.) and it was comfortable.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
1
Response from Samsung USBy Social Commerce, September 3, 2024
Hi there Kenc, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We would love to help you troubleshot the audio quality of your earbuds, and enjoy the inital experience you had. We have provided a link to a great article avialable online to troubleshoot this experience directly. This is also more common to occur if you have the microphone obstructed during usage. Lastly, we have shared alink to the Samsung Support Team to offer additional assistance if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy buds 3 pro
on August 27, 2024
Posted by: Jlop88
[This review was collected as part of a promotion.] I love how they sound. It has been great listening to music and podcast and also the call quality is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product, horrible shipping.
on August 27, 2024
Posted by: SOLLLLL
[This review was collected as part of a promotion.] Sound great, feel very sleek and modern, comfortable fit. Haven't used the Galaxy AI feature yet.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy Buds Yet
on August 28, 2024
Posted by: galaxybudsuser
[This review was collected as part of a promotion.] The Galaxy Buds 3 Pro are the best Galaxy Buds I've tried so far. I upgraded from the original Buds Pro, and there is a huge difference in audio quality. The noise cancelation is so much better, and the stem makes the buds very comfortable to wear. The touch and voice controls are very easy to use and work well. I primarily use them to listen to music, podcasts, and streaming video, and it all sounds great. The buds have nice mids and highs with a solid bass as well. If you have one of the newest phones with Galaxy AI, the buds can use some other features such as live translate which could come in handy as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Another big win for Buds
on August 28, 2024
Posted by: Brian96
[This review was collected as part of a promotion.] Absolutely love the new Buds 3 Pro! Super comfortable, the new controls are really easy to use, and the Galaxy AI voice assistant has been so helpful when I need to be more hands-free. I would love to see more light controls in a future update, but otherwise there is nothing to complain about!
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Waldorf, Maryland
Expertise:Intermediate
Verified Purchase:Yes
I've been using the Galaxy Buds3 Pro for 2 days now, and overall, they’re fantastic. The sound quality is excellent, offering clear highs and deep bass that make listening to music or podcasts a joy. The noise cancellation feature works impressively well, blocking out most background noise, and the battery life is solid, lasting through extended use without needing frequent recharges.However, I’ve had some issues with the fit of these earbuds. No matter how much I adjust them, they don’t seem to sit securely in my ears. I often find myself having to push them back in or adjust them, which can be pretty frustrating, especially during workouts or while on the move. It’s a bit disappointing because everything else about these earbuds is top-notch, but the fit is a crucial factor, and unfortunately, they just don’t seem to stay in place for me.If you have better luck with the fit, I’d highly recommend them, but if you’ve had issues with earbuds falling out before, you might want to try them on first.
I would recommend this to a friend!
Features
4
Performance
4
Design
2
Value
4
Response from Samsung USBy Social Commerce, September 3, 2024
Hi there Larry, we appreciate you sharing your thoughts with us about your Galaxy Buds3 Pro. We completely understand how important the fit of your earbuds is to you and we would love to help you acheive that ideal fit you are seeking. We have provided links to articles to help you with the ideal placement, and changing the ear tips if you haven't done so already. We also recommend doing a fit test with your earbuds while they are connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if this matter continues or you would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 28, 2024
Posted by: Quack
from Wisconsin
The pros Has everything I want in an ear buds and more.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
1
Wish I never bought them
on August 28, 2024
Posted by: Braedon
Expertise:Expert
I was super excited when I first got them but they keep disconnecting, and for some reason will not pause the content on my phone blasting whatever I am listening to, to those around me.
Additionally the "in ear" detection is terrible it will repeatedly think they have been taking out of my ear when they wernt. There is no way to just disable in ear detection either
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 3, 2024
Hi Braedon, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how valuable an uninterrupted listening experience is to you, and we would love to help you troubleshoot this experience. We have provided a link to a few articles to help you with the connection of your earbuds. We have also shared a link to the Samsung Support Team if this experience continues or you have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
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Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US