Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,530 Reviews)
Open Ratings Snapshot
Rating breakdown 13,530 reviews
5 Stars
9,238
4 Stars
2,214
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product. 
(
3,498 out of 4,513
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
One Bud Will Not Charge
on March 4, 2025
Posted by: Will
from Denver l, VO
Expertise:Intermediate
One bud will not change had these a month and the left bud will no longer charge. Cleaned, restarted, tried reset, and reseated the buds and still nothing. Google this and you'll see it's a widespread issue.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 6, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Will. We truly appreciate your feedback and understand how important it is for you to enjoy all the incredible features these earbuds offer, like immersive sound quality and seamless connectivity. Since it sounds like you've already performed all the necessary troubleshooting steps, we would love to gather some additional information to assist you further. Our goal is to ensure you can fully enjoy the advanced features of your Galaxy Buds3 Pro. To get started, please reach out to us at Samsung Support. We're here to help and look forward to resolving this together so you can enjoy your Galaxy Buds3 Pro to the fullest! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Wife hates them, I love them
on March 4, 2025
Posted by: Brian
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Great sound quality,
I love the noise cancelling . Overall I'm impressed.
My wife hates the fit of them so I guess they are not right for everyone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 10, 2025
Thank you for sharing your thoughts about the Buds3 Pro, Brian! It's great to see that you're impressed with the sound quality and the Adaptive Noise Control, which helps block out unwanted sounds while letting in just the right amount of ambient noise. The Buds3 Pro are designed with a new shape for a snug fit, but as you mentioned, fit can vary from person to person. We encourage users to experiment with the additional bud tips provided to get the best fit. Your feedback highlights how important comfort is, and we appreciate you taking the time to share your experiences! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible Earbuds
on March 5, 2025
Posted by: Bcollins
Expertise:Expert
One of Samsung's worst earbuds. They don't stay in your ear and they constantly turn off noise cancelling. They also don't charge all the time in the case. Tried to return these and Samsung said only thing I could do is have the earbuds serviced. Don't waste your time with these
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 10, 2025
Hey Bcollins. Thank you for sharing your experience with the Galaxy Buds3 Pro. We truly appreciate your feedback and want to address your concerns. We designed the Galaxy Buds3 Pro with comfort and fit in mind. The customizable ear tips come in various sizes to help ensure a secure fit for every user. If you’re having trouble keeping them in place, we’d recommend trying different sizes to find the best fit for you. Regarding the noise-canceling feature, our Active Noise Cancellation technology is meant to adapt to your environment, and it’s equipped to help you immerse yourself in your audio experience. Having a proper fit is the best way to ensure that this feature is functioning correctly. Finally, if your buds aren’t charging as expected, it may be helpful to ensure that the charging contacts are clean and free of debris. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. We encourage you to reach out to us at Samsung Support if you continue to encounter these challenges. We’re here to help you make the most of your Samsung experience! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Dont waste your money
on March 5, 2025
Posted by: Nathans5283
from Salt Lake City utah
Expertise:Intermediate
Verified Purchase:Yes
Worst headphones will not charge i can't get these to charge at all biggest mistake ive made was buying these headphones
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 10, 2025
Hi Nathans5283! Thank you for sharing your experience with the Galaxy Buds3 Pro. We see that you may be experiencing some challenges charging your buds. First, please ensure you are using the included USB cable along with a Samsung-approved wall adapter. If you’re trying to charge wirelessly, make sure the case is positioned directly in the center of the charging pad, as misalignment can affect charging. If your charging case has a cover, consider removing it, as this could interfere with wireless charging. Additionally, check that the earbuds are properly seated in the case. If they aren't fully in place, the charging contacts may not connect. We also recommend inspecting the charging contacts on both the earbuds and inside the case for any dirt or debris that might be blocking the connection. Regular cleaning can help maintain proper contact over time. Keep an eye on the indicator lights as well. If you see a flashing red light, that indicates something may need attention. If the lights are unresponsive, try disconnecting and reconnecting the charger for a brief period. If you find any damage to the case or earbuds that may require a replacement, we encourage you to reach out to Samsung support at 1-800-SAMSUNG for further assistance. Thank you for your feedback! If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not Meeting Expectations
on March 7, 2025
Posted by: Atalay
Verified Purchase:Yes
I feel like these earbuds need more optimization. When I remove one, I hear a strange sound that wasn’t present with my previous Samsung Buds. It seems like this product wasn’t thoroughly tested before release. I’m giving it 3 stars because of the lack of proper optimization. I hope Samsung addresses these issues in future updates so this doesn’t end up being a waste of money.
Response from Samsung USBy R&R Team, March 7, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Atalay! We truly appreciate your feedback and strive to make our products the best they can be. The Galaxy Buds3 Pro are designed for a premium listening experience. If you're experiencing any unusual sounds when removing an earbud, we recommend checking the fit and ensuring the earbuds are properly seated in your ears. The Buds3 Pro also come with adaptive sound controls that automatically adjust based on your environment, enhancing your listening experience even further. Your feedback is invaluable as we continuously work on improving our products. Stay tuned for future updates that may enhance your experience even more! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
B+
on March 7, 2025
Posted by: Nemastz
Expertise:Beginner
Verified Purchase:Yes
They have some really cool features like the adaptive listening. However, the earbuds have trouble staying my ears at times
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not worth
on March 10, 2025
Posted by: Daka
Expertise:Expert
Verified Purchase:Yes
Sound quality is very bad - feels like artificial.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 12, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro, Daka. We understand that sound quality is crucial for an enjoyable listening experience, and we want to highlight some of the standout features of the Galaxy Buds3 Pro to address your concern. The Galaxy Buds3 Pro is designed to deliver an exceptional audio experience with features like adaptive noise control and Galaxy AI. The adaptive equalizer with Galaxy AI adjusts the audio based on how the Buds sit in your ears, ensuring that you get the best sound quality every time you use them. This means that the sound is tailored to your unique fit, providing a more immersive listening experience. If the sound quality still feels artificial, we recommend adjusting the equalizer settings through the Galaxy Wearable app to tailor the audio profile to your preference. Additionally, make sure your Galaxy Buds3 Pro firmware is up to date, as updates often include improvements to audio performance. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung pro3
on March 11, 2025
Posted by: Luis
from Pennsylvania
Verified Purchase:Yes
The noise cancelation is the best. Worth every penny.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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