Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,530 Reviews)
Open Ratings Snapshot
Rating breakdown 13,530 reviews
5 Stars
9,238
4 Stars
2,214
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product. 
(
3,498 out of 4,513
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
Great but not perfect
on February 28, 2025
Posted by: Vjcp14
from Ca
Expertise:Intermediate
Verified Purchase:Yes
Good Earphones. Falls off ear when i tilt my head though. Also my ears gets irritated with the tip material so replaced with silicone one. The sound is great when they stay in my ears. Noise cancellation is effective. I work around planes and cancels the noise enough to comfortable levels.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
3 out of 5
3
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not Worth the Upgrade
on February 28, 2025
Posted by: Feather
[This review was collected as part of a promotion.] I upgraded from the Galaxy Buds2 Pro to the Buds3 Pro, and honestly, I regret it. While the sound and bass are slightly improved, the overall experience is frustrating.
The biggest issue is the fit—they constantly feel like they’re slipping out, especially the left one. Mine even fell out on a subway staircase, and I was lucky to grab it in time.
Another problem is charging the left earbud. It often doesn’t charge properly, requiring me to reinsert it multiple times before it connects.
Battery life also seems worse. While the case’s battery percentage is visible in the Galaxy Wearable app, it no longer appears in the Bluetooth tab like it did with the Buds2 Pro, making it less convenient to check.
The new stem design also makes cleaning more difficult, as dust and lint collect easily in the case.
Overall, despite slightly better sound, the fit issues, charging problems, weaker battery life, and inconvenient design make the Buds3 Pro a downgrade. If you own the Buds2 Pro, I wouldn’t recommend upgrading.
Value
2 out of 5
2
Response from Samsung USBy R&R Team, March 20, 2025
Hey Feather. Thank you for your detailed feedback on the Galaxy Buds3 Pro! While it's great that you noticed improvements in sound and bass quality, we understand you had some concerns about the overall experience. For the fit, adjusting the earbuds by rotating them slightly or ensuring the ear tips are properly aligned with the grooves on the earbuds may help them stay secure. If the left earbud continues to feel loose, trying different ear tip sizes or ensuring they are correctly installed might improve the fit. Regarding charging concerns, ensuring the charging contacts are clean and free of sweat or liquid can help maintain proper connectivity. If the left earbud still doesn’t charge consistently, reinserting it as you’ve been doing is a good step, but we also recommend restarting the earbuds or checking for updates via the Galaxy Wearable app. For battery life, storing the earbuds in the charging case when not in use can help conserve power. While the case’s battery percentage is visible in the Galaxy Wearable app, we understand the inconvenience of not having it displayed in the Bluetooth tab anymore and appreciate this feedback. As for the new stem design, regularly cleaning the earbuds and case with a soft, dry cloth can help prevent dust and lint buildup. Your feedback on the design and usability is valuable, and we hope these tips enhance your experience with the Galaxy Buds3 Pro! If further guidance is needed, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing!
on February 28, 2025
Posted by: Ceecee
Verified Purchase:Yes
Love the spatial audio! These earbuds are definitely worth it
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Incredible Sound
on March 1, 2025
Posted by: Asim Riaz
from New York, NY
Expertise:Intermediate
Verified Purchase:Yes
The Galaxy Buds Pro 3 are a definite step up! The sound is incredibly rich and detailed, and the noise cancellation is truly impressive. They're also super comfortable for long listening sessions. Samsung nailed it with these
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 20, 2025
Thank you for your feedback on the Galaxy Buds Pro3, Asim! It’s great to see you’re enjoying the rich and detailed sound quality. With the dual-driver setup featuring a dedicated woofer and tweeter, we aim to provide a wider range of frequencies for a more balanced audio experience. This design allows for clear and crisp highs from the tweeter, alongside deep, resonant lows from the woofer. We’re also glad they’re comfortable for long listening sessions. Your insights help us continue to enhance our products. For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
great
on March 1, 2025
Posted by: Jay B
from Alexandria, VA
Expertise:Expert
Verified Purchase:Yes
Great fit, sound, and battery life! Slightly better than my Air Pods Pros
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 20, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Jay! It’s fantastic to know you appreciate the fit, sound quality, and impressive battery life. We designed the Buds3 Pro to deliver an immersive audio experience while ensuring comfort, especially during long listening sessions. If there’s anything more you’d like to share or if you have any questions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy Buds Pro 3
on March 1, 2025
Posted by: Komposed
from Shiloh, IL
Expertise:Intermediate
Verified Purchase:Yes
Excellent Product. Comfortable and the adaptive settings are amazing. Noise canceling truly works. Great purchase. Please buy with confidence.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 20, 2025
Thank you for your fantastic review of the Galaxy Buds3 Pro! It’s great to see that you find them comfortable and that the adaptive settings have made a difference for you. We designed the noise-cancellation feature to block out distractions, and it's wonderful to know that it’s working well for you. We truly appreciate your confidence in your purchase, and we hope you continue to enjoy an exceptional listening experience with your Buds3 Pro! If you have any other insights or questions, feel free to share them with us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Stick with the Galaxy Buds 2.
on March 1, 2025
Posted by: TD23
from SC
Expertise:Expert
Verified Purchase:Yes
I had to switch back to my Buds 2. I really missed the tap feature. The 3's have a button instead. Also, the case is too slick and falls out of my pocket all day. Lastly, I don't like the stick part. It looks like the old trucker blue tooth pieces.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
5 out of 5
5
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 1, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, TD23! We appreciate your honesty, especially regarding the pinch feature. While we understand that it might take some time to get used to, it's designed to provide seamless control over your listening experience. Think of the pinch controls as a way to easily navigate your music and calls without having to reach for your device. A single pinch not only lets you play or pause your songs but also allows you to accept or end calls effortlessly. The double pinch for the next track and triple pinch to go back can make your listening experience more fluid, especially when you’re on the go. The pinch-and-hold feature is perfect for activating your preferred modes, like noise control, with just a simple gesture. This functionality is designed to enhance convenience and keep you in the moment, giving you quick access to your favorite features without any interruption. We hope you will give the pinch controls another chance and discover how they can add to your enjoyment of the Galaxy Buds3 Pro! If you have any questions or need tips on how to make the most of these features, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great product as always
on March 1, 2025
Posted by: Scott79
[This review was collected as part of a promotion.] As with all samsung devices these are top of the line. They are clear, comfortable and work flawless. Weather using to understand a different language or just listening to show . I have hearing issues these help that tremendously. Battery time is outstanding. I love samsung products.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 20, 2025
Thank you for your fantastic feedback on the Galaxy Buds3 Pro, Scott! We’re pleased to see that they enhance your listening experience and help with your hearing issues. It’s great to see you appreciate their comfort and outstanding battery life as well. The Galaxy Buds3 Pro provides up to 26 hours of playtime per charge, which can be extended to up to 30 hours with a fully charged case! Your love for Samsung products means a lot to us, and we're dedicated to providing technology that enriches your life. If you have any questions or concerns, be sure to reach out to us at Samsung Support. Thanks for being a part of the Samsung family! -Kelvin
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Written by a customer while visiting Samsung US
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