Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,082 Reviews)
Rating breakdown 13,082 reviews
5 Stars
8,928
4 Stars
2,120
3 Stars
925
2 Stars
519
1 Star
590
78%of customers recommend this product.
(
3,496 out of
4,509)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Battery life not great
on August 11, 2024
Posted by: Snix
from Oregon
Expertise:Expert
cool features, but even with all of them turned off only getting around 5-6 hours without noise cancelling max. with the use of features and use of noice cancelation even less.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy Social Commerce, August 20, 2024
Hi Snix, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are so happy to hear you are overall pleased with the features and audio quality of your device. We have provided a link to an article to help you with the battery capabilities of your earbuds, and another to the Samsung Support Team. These experts can offer additional assistance if this experience with the battery of your earbuds continues. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jeff
from Silver Spring, MD
Expertise:Expert
Verified Purchase:Yes
Strong improvements from the Buds 2 pro! It takes a little adjustment to get used to the new stems, however the quality of the sound and noise cancellation definitely make up for it.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Nashville, TN
Expertise:Expert
Verified Purchase:Yes
So I was a Pre-Order unit. I love the sound. But I have had issues with charging one of the buds. Once I get them charged fully, the buds work well.
I would recommend this to a friend!
Features
5
Performance
2
Design
1
Value
2
Response from Samsung USBy Social Commerce, August 20, 2024
Hey MrChrisGrant, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are so pleased to hear you love the audio quality of your new earbuds and we would love to help you with the battery and help you have the best experience possible. We have provided a link to an article to help you with the battery features and functionality of your earbuds. We have also shared a link to the Samsung Support Team if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Mauricio
from Miami
Expertise:Expert
Verified Purchase:Yes
Not natisfied with new bugs. Buds do not fit my ear correctly. Flawed design
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 20, 2024
Hi there Mauricio, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable the fit of your earbuds is to you usage and enjoyment. We have provided a link to an article to help you with the fit of your earbuds, and another to a video to help you change the ear tips for a secure fit. We also recommend doing a fit test with your earbuds connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing sound and comfort
on August 12, 2024
Posted by: MFERRIS
[This review was collected as part of a promotion.] I upgraded from an older pair of Galaxy Buds and the difference is amazing. The sound is amazing, noise canceling is terrific and comfort level is a true step up. A great pair of buds with Galaxy AI built in!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Buds3 Pro
on August 12, 2024
Posted by: Galaxyaholicisme
[This review was collected as part of a promotion.] I am pleasant surprised on how well these sound and fit in my ears. Much better than the Buds2 Pro's I had previously! I use mine when I travel for movies, music, and news. Using Galaxy AI for the interpreter has saved me many times already when in a pinch and need some help. Can't wait to see how it evolves in the future! 😁
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better than AirPods
on August 12, 2024
Posted by: SKNY718
[This review was collected as part of a promotion.] Galaxy AI makes this a great addition to my S24 Ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the features on my buds
on August 12, 2024
Posted by: JustJazz
[This review was collected as part of a promotion.] I use my buds for work mostly. I love the clean crisp sound to where it sounds like I'm talking on the phone instead if headphones. Not to mention the new Galaxy AI features. I keep recommending these to all of my friends. SAMSUNG created something so amazing again.
Value
5
Written by a customer while visiting Samsung US