Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,529 Reviews)
Open Ratings Snapshot
Rating breakdown 13,529 reviews
5 Stars
9,237
4 Stars
2,214
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product. 
(
3,498 out of 4,513
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Bad quality, stopped working within a month
on December 23, 2024
Posted by: Gaurav M
from Los Angeles
Expertise:Expert
Verified Purchase:Yes
Bought it in August 2024 and the left one stopped working after about a month. The voice is so faint in that one, you can barely hear it.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 27, 2024
Hey Gaurav, we appreciate you taking the time to share your honest feedback on the Galaxy Buds3 Pro. The Buds3 Pro features a refreshed look and delivers revolutionary sound, making them perfect for true audio lovers. With a comfortable new shape and improved hardware, they provide the high-resolution audio experience you’ve been craving. We hate to hear that one of your buds isn't performing well. If you're experiencing low volume or poor sound quality in one or both of your Galaxy Buds, there could be a few reasons for this. It’s possible that the earbuds are not being worn correctly, or they may have accumulated dust or debris. Additionally, audio quality can be affected by outdated software, low battery, and other factors. Please be sure to check out the link attached for steps to help troubleshoot this. If this persists, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Great Sound and Features, but Fit Could Be Better
on February 11, 2025
Posted by: DT2002
[This review was collected as part of a promotion.] I have been using the Galaxy Buds 3 Pro every day, and overall, they deliver an excellent experience. The sound quality is impressive, with deep bass and clear highs, making music and calls enjoyable. Noise cancellation is effective, and the seamless transition between my devices works flawlessly, making it easy to switch from my phone to my laptop without any hassle. The build quality feels premium, and they are comfortable to wear, at least for a while.
The only issue I have is with the fit. No matter how much I adjust them, the earbuds always seem to find their way out of my ears, even when using the largest ear tips. This can be frustrating, especially during workouts or long listening sessions. I wish they had a more secure fit to match their otherwise outstanding performance.
If they fit your ears well, these are some of the best earbuds available. But for those with fit issues, they might not be the most reliable option.
Value
2 out of 5
2
Response from Samsung USBy R&R Team, February 14, 2025
Thank you for sharing your experience with the Galaxy Buds 3 Pro, DT! We're thrilled to see that you are enjoying the impressive sound quality, seamless device transitions, and premium build of your buds. The Auto Switch feature on Galaxy devices allows your phones, tablets, and earbuds to remember any previously paired Galaxy wearable devices, making it easy to switch between them. Simply wear your other connected device, and it will automatically connect. Additionally, you can use the Galaxy Wearable app to switch between devices. Your feedback about the comfort and fit is very important to us. To enhance your experience further, we recommend trying out different ear tip sizes to ensure a better fit. The Galaxy Buds 3 Pro comes with multiple ear tip sizes, including extra-small and medium options, which might help you find a more secure fit. You can also adjust the earbud positioning for an optimal seal, which can enhance both comfort and sound quality. Additionally, make sure to check the "Active Noise Cancellation" feature in the Galaxy Wearable app. This can sometimes improve fit perception by creating a more immersive listening experience, helping the earbuds feel more secure. We value your input and hope these tips help you maximize your enjoyment of the Galaxy Buds 3 Pro! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Fit
on February 16, 2025
Posted by: Allwaylive
from Anderson sc
Expertise:Intermediate
Don't really stay your ear like they should not happy about that
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 18, 2025
Thank you so much for your review of the Galaxy Buds3 Pro! We're always thrilled to hear your thoughts. To address your concern about fit, it’s important to note that the Galaxy Buds3 Pro comes with different sized ear tips. The first step to achieving the best sound experience is ensuring you have the right size tips for your ears. A snug fit prevents sound leaks and ensures you get optimal audio performance. If you need assistance in finding the right ear tip size, we have a guide available that provides step-by-step instructions for changing the tips. Once you've selected the correct tips, here’s how to ensure you’re wearing them correctly: Check the bottom of the earbuds for the directional marks, ‘L’ for left and ‘R’ for right. Insert the R bud into your right ear, ensuring the R label is facing you. Insert the L bud into your left ear, with the L label also facing you. Adjust the angle slightly so that the microphone on the bottom is pointing toward your mouth rather than straight down. You can fine-tune the fit by rotating the buds forward and backward until it feels right. Additionally, we recommend using the earbud fit test available in the Galaxy Wearable app. This is a great way to confirm that you have the proper fit and to improve your overall listening experience. If you have any other feedback or questions, please be sure to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
If you can try them out first, I would!
on February 17, 2025
Posted by: Cameltosis79
They are a nice set of ear buds. However, they do not fit as well as my last set. The Galaxy Buds Pro fit like not other. Meanwhile, this set it not good at all. I've tried all the different sizes, and still feel like they're going to fall out. Or they just do and I almost lose them. I really wish I would have kept the Buds instead of "upgrading".
Other then the most important thing. The sound is still great. The quick touch features are still nice.
Response from Samsung USBy R&R Team, February 18, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro! We’re glad to see you love the sound quality and the quick touch features. The Buds3 Pro offers a personalized touch with intuitive controls that let you pause, skip tracks, accept calls, and more, all customized to fit your preferences. You can easily adjust the volume by swiping up or down on the Blade, while pinch controls allow you to play or pause your music and even launch your favorite app with a simple pinch and hold. We understand that finding the perfect fit can be challenging for some. Exploring the different ear tip sizes and shapes can help achieve a more secure fit. We also recommend using the fit test available in the Galaxy Wearable app. This feature helps ensure you get the best fit by checking if the earbuds are properly seated in your ears. We appreciate your insights and hope these suggestions enhance your experience with the Galaxy Buds3 Pro! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Great at first...but serious charging issues
on February 17, 2025
Posted by: Raj Majal
I bought these earbuds in late September thinking they would work great. I travel a bit and really enjoyed the integrated AI translation you can use these for. Sounds quality is really good as well as comfort, however, they starting having all sorts of charging issues. Sometimes only one earbud would charge, then the other, then they altogether stopped charging. Very disappointed that they gave out so quickly with such little usage as well.
Response from Samsung USBy R&R Team, February 18, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Raj! We love to see that you enjoy the sound quality and the integrated AI translation feature, which is designed to enhance your travel experience. We understand how frustrating it can be when charging doesn’t go as expected. To help, we suggest ensuring that you're using the included USB cable and a Samsung-approved wall adapter for charging, as this is crucial for optimal performance. If you're using a wireless charging pad, please make sure the case is centered on the pad and check that there are no obstructions, such as a case cover, that could interfere with charging. Additionally, verify that the earbuds are seated correctly in the case and that the charging contacts are clean and free of debris. If you notice any indicator lights flashing red, this can provide helpful information about the charging status. If you've tried these troubleshooting tips and would like further guidance, we encourage you to reach out to us at Samsung Support for assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Sounds great but hurts one of my ears
on February 18, 2025
Posted by: Brentk
[This review was collected as part of a promotion.] Sounds great but hurts one of my ears after wearing for an hour or so.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 18, 2025
Thanks for reaching out, Brentk. We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro. We’re thrilled to see that you think they sound great! We understand that comfort is just as important as audio quality. If you’re experiencing discomfort in one ear after extended use, we recommend trying different ear tips to ensure the best fit, as achieving a snug yet comfortable seal can significantly enhance your experience. You can also run a fit test using the Wearable app to ensure you have the proper fit. We’re committed to providing the best audio experience possible, and we appreciate your feedback as it helps us improve. If you have any further concerns or need assistance, please don't hesitate to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Disconnecting
on February 19, 2025
Posted by: Meri
I bought this not too long ago, and for some reason when I put both earbuds in they keep disconnecting or my left earbud will not connect at all. Sound is good but my only problem is they keep disconnecting. They are starting to get annoying so I only have my right earbud on
Features
2 out of 5
2
Performance
4 out of 5
4
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, February 19, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Meri. The Buds3 Pro comes with features such as Adaptive Noise Control powered by Galaxy AI, allowing you to immerse yourself in sound while remaining aware of your surroundings. We noted your feedback regarding your buds disconnecting. To enhance your connectivity, here are some troubleshooting steps you can try. First, ensure that your earbuds are fully charged and that your phone’s Bluetooth is activated. Keeping your earbuds and phone close together while minimizing interference from other Bluetooth devices can help maintain a stable connection. If you're still encountering disconnections, resetting your earbuds through the Galaxy Wearable app can refresh their connectivity. Additionally, checking for firmware updates in the app is an excellent way to enhance their performance. If needed, consider removing the Galaxy Buds from your phone’s Bluetooth settings and re-pairing them. We hope these suggestions allow you to fully enjoy the features of your earbuds! Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If you need further assistance, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Buds 3
on February 20, 2025
Posted by: NoNeedToKnow
from Wouldntyouliketoknow
Verified Purchase:Yes
They easily fall out, does not stay in place properly.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
5 out of 5
5
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, February 25, 2025
Thanks for sharing your review. We always appreciate hearing from our customers and getting your insights. The Samsung Galaxy Buds3 Pro are designed for a comfortable and secure fit, featuring a new shape that keeps them securely in your ears, no matter what your day entails. They come with different-sized ear tips to help you find the perfect fit. It's important to ensure there isn’t a gap between your ear and the ear tip to avoid sound leaks and to achieve optimal audio quality. For the best fit, you can conduct an earbud fit test using the Galaxy Wearable app. This test will help you make adjustments until you achieve a good fit result for both ears. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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