Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,911 Reviews)
Rating breakdown 12,911 reviews
5 Stars
8,805
4 Stars
2,091
3 Stars
912
2 Stars
518
1 Star
585
78%of customers recommend this product.
(
3,491 out of
4,500)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Connectivity issues.
on February 15, 2026
Posted by: Vasyl
from Seattle WA
Expertise:Expert
I had this headphone for around a year now. This headphones take long time to connect and disconnect. I noticed this right away as my previous gen buds 2 connected much faster. Sometimes when they are in the charging box they would still be connected to my phone. Using this headphones for only a year there were moltiple times that i was thinking to just go with something else and to get read of this headphones.I wouldn't recommend buying it. Gen 2 are much better.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
3
Response from Samsung USBy R&R, February 17, 2026
Hey there Vasyl,
Thank you for sharing your experience with the Galaxy Buds3 Pro. Many users love the Buds2 Pro, which are known for their excellent audio quality. The Galaxy Buds3 Pro take things to the next level, with smart features designed to keep you connected. If your earbuds are taking a moment to connect, there could be a few reasons, maybe your phone isn't recognizing them right away or interference is causing delays. We have a simple fix: try unpairing and re-pairing your earbuds. Disconnect Bluetooth, then pair again with your device. Sometimes, this straightforward step resolves connection issues. You can also clear the Bluetooth cache: go to Settings, Apps, tap the Sort icon (down arrow with three bars), select Show system apps, find Bluetooth, then go to Storage and tap Clear data. Confirm with OK, then reconnect your Bluetooth devices. For more tips, check the online guide linked below. We appreciate your feedback and thank you for being part of the Samsung ecosystem.
Bluetooth device won't stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Buds3 Pro. Many users love the Buds2 Pro, which are known for their excellent audio quality. The Galaxy Buds3 Pro take things to the next level, with smart features designed to keep you connected. If your earbuds are taking a moment to connect, there could be a few reasons, maybe your phone isn't recognizing them right away or interference is causing delays. We have a simple fix: try unpairing and re-pairing your earbuds. Disconnect Bluetooth, then pair again with your device. Sometimes, this straightforward step resolves connection issues. You can also clear the Bluetooth cache: go to Settings, Apps, tap the Sort icon (down arrow with three bars), select Show system apps, find Bluetooth, then go to Storage and tap Clear data. Confirm with OK, then reconnect your Bluetooth devices. For more tips, check the online guide linked below. We appreciate your feedback and thank you for being part of the Samsung ecosystem.
Bluetooth device won't stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Product!
on February 17, 2026
Posted by: Annular
I've had mine for about a year and a half. I haven't had any problems. They fit nice and feel good. I wear them for hours and they are very comfortable. They sound great, battery life get's me through a whole day at work. Granted I have chargers at work and in the car so I do charge intermittently, when I'm not using them, but I've never had a problem. I love the noise cancellation. I use this feature at the skating rink and I can hear my music clearly without any leaking from my surroundings.
I would recommend this to a friend!
Value
5
Response from Samsung USBy R&R, February 20, 2026
Hi Annular,
Thank you for sharing your long-term experience. It’s great to hear how the Galaxy Buds3 Pro offer lasting comfort, dependable battery life, and clear sound during both your work and active moments. Features like Active noise cancelling and comfortable design help create an immersive listening experience. We appreciate your engagement with the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your long-term experience. It’s great to hear how the Galaxy Buds3 Pro offer lasting comfort, dependable battery life, and clear sound during both your work and active moments. Features like Active noise cancelling and comfortable design help create an immersive listening experience. We appreciate your engagement with the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Design flaws
on February 19, 2026
Posted by: Lobo
They are really really good headphones I like them a lot but I really hate how low the battery life on these things if you use any other mode than standard, and then 1/5 five times one side won't charge over night. It gets annoying when I come into work expecting a full charge only to have one earbud at 15%.
Features
4
Performance
5
Design
3
Value
4
Response from Samsung USBy R&R, February 23, 2026
Hey there Lobo,
Thank you for sharing your feedback on the Galaxy Buds3 Pro. These earbuds are designed to deliver immersive sound, advanced noise control, and seamless connectivity across devices. Samsung is continuously improving power management and charging performance to ensure a consistent listening experience throughout the day. Thanks for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback on the Galaxy Buds3 Pro. These earbuds are designed to deliver immersive sound, advanced noise control, and seamless connectivity across devices. Samsung is continuously improving power management and charging performance to ensure a consistent listening experience throughout the day. Thanks for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Nice sound but
on February 24, 2026
Posted by: Allthetoys
from Nh
Expertise:Expert
I have had all iterations of the samsung buds. The the bud+ where the best fitting i have ever had because of the fins. The pros when they stay in the ear are fine but any movement and they will fall out
Features
4
Performance
2
Design
2
Value
4
Response from Samsung USBy R&R, February 25, 2026
Hi Allthetoys,
Thank you for sharing your long-term experience with the Galaxy Buds. The Galaxy Buds3 Pro are crafted to deliver rich sound, advanced noise cancellation, and a sleek, lightweight design. Many users value the balance of comfort and performance they offer for everyday listening.
Wearing your earbuds properly is crucial for several reasons: it improves sound quality, increases comfort, and ensures they stay securely in your ears. The Galaxy Buds3 Pro come with different-sized ear tips, so the first step is to make sure you have the right size for your ears. A proper fit helps eliminate gaps between your ear and the ear tip, preventing sound leakage and ensuring optimal audio performance. If you need help changing the tips, please refer to our guide for Buds3 Pro tips.
Once you have the correct ear tips, follow these steps to wear your earbuds:
1. Check the bottom of the earbuds for directional marks; you will see an "L" for left and an "R" for right.
2. Insert the R bud into your right ear with the "R" facing you.
3. Insert the L bud into your left ear with the "L" facing you.
4. Angle the bud slightly so that the microphone at the bottom points toward your mouth, rather than straight down.
5. Adjust the earbuds by rotating them forward and backward until they fit comfortably.
You can also run an earbud fit test to ensure you have the proper fit. Please see the link below for instructions on achieving the right fit with your Galaxy Buds3 Pro. We’re glad to have you as part of the Samsung family!
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your long-term experience with the Galaxy Buds. The Galaxy Buds3 Pro are crafted to deliver rich sound, advanced noise cancellation, and a sleek, lightweight design. Many users value the balance of comfort and performance they offer for everyday listening.
Wearing your earbuds properly is crucial for several reasons: it improves sound quality, increases comfort, and ensures they stay securely in your ears. The Galaxy Buds3 Pro come with different-sized ear tips, so the first step is to make sure you have the right size for your ears. A proper fit helps eliminate gaps between your ear and the ear tip, preventing sound leakage and ensuring optimal audio performance. If you need help changing the tips, please refer to our guide for Buds3 Pro tips.
Once you have the correct ear tips, follow these steps to wear your earbuds:
1. Check the bottom of the earbuds for directional marks; you will see an "L" for left and an "R" for right.
2. Insert the R bud into your right ear with the "R" facing you.
3. Insert the L bud into your left ear with the "L" facing you.
4. Angle the bud slightly so that the microphone at the bottom points toward your mouth, rather than straight down.
5. Adjust the earbuds by rotating them forward and backward until they fit comfortably.
You can also run an earbud fit test to ensure you have the proper fit. Please see the link below for instructions on achieving the right fit with your Galaxy Buds3 Pro. We’re glad to have you as part of the Samsung family!
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Hard pass
on February 25, 2026
Posted by: Tiburon_63
from Fontana, Ca
Expertise:Intermediate
These were the very mediocre buds that I have owned. The left bud went out just after the warranty. My wife couldnt hear me clearly every time we talked.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
4
Response from Samsung USBy R&R, February 26, 2026
Hi Tiburon_63,
Thank you for your feedback on the Galaxy Buds3 Pro. We value your insights about your overall experience. If one of your earbuds stopped working just after the warranty expired and your device is enrolled in Samsung Care+, you might be protected against unexpected problems like mechanical or electrical failures. Contact our Samsung Support Team to learn more and find out whether your Galaxy Buds3 Pro are covered. We appreciate your review and thank you for being part of the Samsung community.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy Buds3 Pro. We value your insights about your overall experience. If one of your earbuds stopped working just after the warranty expired and your device is enrolled in Samsung Care+, you might be protected against unexpected problems like mechanical or electrical failures. Contact our Samsung Support Team to learn more and find out whether your Galaxy Buds3 Pro are covered. We appreciate your review and thank you for being part of the Samsung community.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Bad fit. Do not stay in during certain activities
on March 3, 2026
Posted by: Bbguy17
from Aurora, CO
Expertise:Expert
I have had the Galaxy Buds3 Pro for a little over a year now and have had other buds dating back to the initial release in 2019. I feel I have a god feel for the overall sound, quality and comfort of these products. I have been a Galaxy phone customer for about 15 years now and adding Galaxy Buds are very seamless on the Galaxy backbone. I have never had any issues with connecting or pairing other than connectivity issues related to Wi-Fi/internet. Normally an occasional un-pair/re-pair is expected. The Buds3 Pro problem I have has to do with how they fit and the fact that they do not always stay in my ear. Primarily the left bud has a tendency to fall out. I am relatively active and the whole purpose for Buds is, so I don't need to wear a headset on my head when I am at the gym, on a bike ride or on a walk/hike. I have tested all 3 sizes and even different sizes for each ear. The left ear bud just does not stay, and I am constantly re-positioning it, so it does not fall. Sound quality is outstanding. There really is only so much that you can expect from sound from a little device like this that is connected via Bluetooth. In my opinion, Samsung has always been very good with the sound quality. Another issue that I do not like about the Galaxy Buds3 Pro is the way they are controlled. You have to literally grab them and push 1, 2 or 3 times to have them do what you need. In my opinion it is very finicky. You have to listen carefully so you can hear the little beeps to ensure if it was 1, 2 or 3 times that you pressed it. I frequently have to stop and focus on how many times I'm pressing to make sure it is doing what I want. The older models of Buds were much better as they had a larger area that you would tap and tapping was much easier than grabbing with your finger and thumb so you can depress. Now the volume control seems to work okay as I don't need to grab the Bud, I can just put my finger on it and slide up or down. This could probably still be improved but it works okay. In my opinion, the original Galaxy Buds from 2019 have been my favorites. The had the little shark fin on them so that you could place in your ear and twist for secure fit. They would never fall out, and I would even use them on bike rides for that reason. The only reason I don't use them any longer is because the left earbud stopped working. I replaced these with the original Galaxy Buds Pro in 2021. The Galaxy Buds Pro are the worst as far as staying in your ears and the charging case stopped working after about 6 months or so. These fit the worst as you literally have to press them into your ears to try to keep them in and it made them very uncomfortable and sound quality would then be muffled. Between the original Pro and Buds3 Pro I actually used a product from another company as I was extremely unhappy with the Buds Pro. There have been improvements with the Buds3 Pro ear buds but like I mentioned, the left bud just does not stay in my ear and having it fall out while on a ride or walk/run increases the possibility of either damaging or losing the bud altogether and these are not exactly inexpensive. I am once again in the market and honestly looking at other options. Its looking like I will be a former Galaxy Buds customer due to the issues with them staying in my ear. And I understand you will probably respond with the default response explaining how to place them in your ear, making sure to use the correct size and using the fit test. I have done all that. In my case, it has not made a difference. I am giving 2 stars primarily for the sound quality.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R, March 4, 2026
Hey there Bbguy17,
Thank you for sharing your thoughtful feedback after using the Galaxy Buds3 Pro. It’s great to hear that the sound quality and seamless connectivity with other Galaxy devices stood out for you. Many Galaxy users appreciate the immersive audio experience and how naturally the earbuds integrate with their devices for music, calls, and daily listening.
When it comes to the fit of your Galaxy Buds3 Pro, proper placement is key. Wearing your earbuds correctly is important for several reasons: it improves sound quality, enhances comfort, and ensures they stay securely in your ears. Wearing them improperly can lead to discomfort, sound leakage, and an increased chance of losing an earbud, especially while jogging. Therefore, it's essential to achieve the right fit.
The Galaxy Buds3 Pro come with different sizes of ear tips. First, ensure you have the right-sized tips for your ears; they should fit snugly without any gaps. This helps prevent sound leaks and guarantees optimal audio performance. If you need guidance on changing the tips on the Buds3 Pro, please refer to our guide.
Once you have the correct tips on your earbuds, check for directional markings at the bottom. You should see an “L” for the left bud and an “R” for the right bud. Insert the right bud into your right ear with the “R” facing you, and the left bud into your left ear with the “L” facing you. Slightly angle the earbuds so the microphone is pointed towards your mouth rather than straight down. You can adjust their position by rotating them forward and backward until they feel comfortable.
Your feedback helps highlight what customers enjoy most about the Galaxy ecosystem. Thank you for being a part of the Samsung community!
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughtful feedback after using the Galaxy Buds3 Pro. It’s great to hear that the sound quality and seamless connectivity with other Galaxy devices stood out for you. Many Galaxy users appreciate the immersive audio experience and how naturally the earbuds integrate with their devices for music, calls, and daily listening.
When it comes to the fit of your Galaxy Buds3 Pro, proper placement is key. Wearing your earbuds correctly is important for several reasons: it improves sound quality, enhances comfort, and ensures they stay securely in your ears. Wearing them improperly can lead to discomfort, sound leakage, and an increased chance of losing an earbud, especially while jogging. Therefore, it's essential to achieve the right fit.
The Galaxy Buds3 Pro come with different sizes of ear tips. First, ensure you have the right-sized tips for your ears; they should fit snugly without any gaps. This helps prevent sound leaks and guarantees optimal audio performance. If you need guidance on changing the tips on the Buds3 Pro, please refer to our guide.
Once you have the correct tips on your earbuds, check for directional markings at the bottom. You should see an “L” for the left bud and an “R” for the right bud. Insert the right bud into your right ear with the “R” facing you, and the left bud into your left ear with the “L” facing you. Slightly angle the earbuds so the microphone is pointed towards your mouth rather than straight down. You can adjust their position by rotating them forward and backward until they feel comfortable.
Your feedback helps highlight what customers enjoy most about the Galaxy ecosystem. Thank you for being a part of the Samsung community!
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: PRooney
from NY
Expertise:Intermediate
Verified Purchase:Yes
Battery life is horrible compared to buds pro2. Squeeling high pitch noise when inserting into ears.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy Social Commerce, July 26, 2024
Hi there PRooney, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you with the audio matter and battery of your earbuds and help you have the best experience possible with your earbuds. We have shared links to two articles to help you at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance and review all potential options available to you for a resolution. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Great Sound and Features, but Fit Could Be Better
on February 11, 2025
Posted by: DT2002
[This review was collected as part of a promotion.] I have been using the Galaxy Buds 3 Pro every day, and overall, they deliver an excellent experience. The sound quality is impressive, with deep bass and clear highs, making music and calls enjoyable. Noise cancellation is effective, and the seamless transition between my devices works flawlessly, making it easy to switch from my phone to my laptop without any hassle. The build quality feels premium, and they are comfortable to wear, at least for a while.
The only issue I have is with the fit. No matter how much I adjust them, the earbuds always seem to find their way out of my ears, even when using the largest ear tips. This can be frustrating, especially during workouts or long listening sessions. I wish they had a more secure fit to match their otherwise outstanding performance.
If they fit your ears well, these are some of the best earbuds available. But for those with fit issues, they might not be the most reliable option.
Value
2
Response from Samsung USBy R&R Team, February 14, 2025
Thank you for sharing your experience with the Galaxy Buds 3 Pro, DT! We're thrilled to see that you are enjoying the impressive sound quality, seamless device transitions, and premium build of your buds. The Auto Switch feature on Galaxy devices allows your phones, tablets, and earbuds to remember any previously paired Galaxy wearable devices, making it easy to switch between them. Simply wear your other connected device, and it will automatically connect. Additionally, you can use the Galaxy Wearable app to switch between devices. Your feedback about the comfort and fit is very important to us. To enhance your experience further, we recommend trying out different ear tip sizes to ensure a better fit. The Galaxy Buds 3 Pro comes with multiple ear tip sizes, including extra-small and medium options, which might help you find a more secure fit. You can also adjust the earbud positioning for an optimal seal, which can enhance both comfort and sound quality. Additionally, make sure to check the "Active Noise Cancellation" feature in the Galaxy Wearable app. This can sometimes improve fit perception by creating a more immersive listening experience, helping the earbuds feel more secure. We value your input and hope these tips help you maximize your enjoyment of the Galaxy Buds 3 Pro! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US