Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,065 Reviews)
Rating breakdown 13,065 reviews
5 Stars
8,910
4 Stars
2,118
3 Stars
922
2 Stars
519
1 Star
596
78%of customers recommend this product.
(
3,496 out of
4,508)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Todd
from Stroudsburg PA
Expertise:Intermediate
Verified Purchase:Yes
Great fit, easy setup and great sound. Love the voice command features.
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from New York
Verified Purchase:Yes
I haven't it in my hands yet, cause the problem. Expecting it now august 23rd... i hope! 🙏
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Currly
Verified Purchase:Yes
The YouTube reviews before it came out said they sounded better than the buds 2 pro.. They lied . My buds 2 pro has just a slight bit more bass ..
Written by a customer while visiting Samsung US
Posted by: Brian
from Bronx NY
Expertise:Intermediate
Verified Purchase:Yes
The ANC and wind detector always interrupts the music and automatically activates the Ambient sound even though it is deactivated. There is a reason why someone would turn it on to block out the background. It is comfortable in the ear, kinda like the wired ones. The call quality is great
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Social Commerce, August 12, 2024
Hello Brian, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you troubleshoot the ANC feature and maximize your overall experience with your earbuds. We have provided two links one, to to an article to help you with the ANC setting of your earbuds, and one to the Samsung Support Team if this experience continues. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
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Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
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Written by a customer while visiting Samsung US
Posted by: Mike
Expertise:Intermediate
Verified Purchase:Yes
Big upgrade from Buds2 Pro! Better sound, easier Bluetooth connectivity with both Android and iOS platforms.
I would recommend this to a friend!
Performance
5
Written by a customer while visiting Samsung US
Posted by: Luke
from Atlanta, GA
Expertise:Expert
Verified Purchase:Yes
Battery dying so quick. One earbud can only hold about 3-5hrs.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy R&R Team, August 3, 2024
We value your feedback, Luke. We appreciate hearing from our customers as it helps us make improvements. We noticed that you recently contacted us regarding your new Buds3 Pro. Designed for true audio lovers, these earbuds feature a comfortable new shape and improved hardware that deliver the high-resolution audio experience your ears crave. To conserve battery power on your earbuds, consider the following tips: When not in use, keep the earbuds in the charged charging case with the cover closed, and adjust the notification settings from the Galaxy Wearable app on your connected phone. If you continue to experience this, please don't hesitate to contact Samsung Support so that we can work towards a resolution. - Kelvin
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Written by a customer while visiting Samsung US
Posted by: JD Dryden
from Washington
Expertise:Expert
Verified Purchase:Yes
The left bud stopped charging or charges slowly. The ANC is absolutely terrible and does it's own thing. I regret returning my buds 2 pro!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Social Commerce, August 12, 2024
Hi there JD Dryden, thank you for your feedback on your samsung Galaxy Buds3 Pro. We completely understand how important the battery of your earbuds are to you usage and overall enjoyment. We have provided a link to an article about your Samsung earbuds battery life, and we have provided a link to the Samsung Support Team. These resources together can help you troubleshoot and resolve this experience. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
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All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Makhaya
from New York, City
Expertise:Intermediate
Verified Purchase:Yes
I found that the right side of my earbuds is brighter than the other and while I was changing the tips from medium to small it ripped. Also the tips stink really bad
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
3
Value
2
Response from Samsung USBy Social Commerce, August 12, 2024
Hi Makhaya, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the ear tips and features of your earbuds are to you every day. We have provided a link to a video to help you change out the ear tips to get that ideal fit. We have also provided a link to the full device manual we have available to help you troubleshoot the LED settings. Lastly, we have shared a link to the Samsung Support Team to help if these experiences continue. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US