Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,528 Reviews)
Rating breakdown 13,528 reviews
5 Stars
9,236
4 Stars
2,214
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Good sound, horrible fit
on January 4, 2026
Posted by: MonicaB
from Cleveland, Ohio
Expertise:Intermediate
Great sound horrible fit
The noise canceling is great. Sound is clear . But samsung buds dont fit my ears. They fell out 5 times within an hour trying to listen to a book on the plane . I had to hold onto them while in my ears to make use of them. None of the Samsung buds stay in my ears. Not comfortable and not a good fit
The noise canceling is great. Sound is clear . But samsung buds dont fit my ears. They fell out 5 times within an hour trying to listen to a book on the plane . I had to hold onto them while in my ears to make use of them. None of the Samsung buds stay in my ears. Not comfortable and not a good fit
Features
4
Performance
5
Design
3
Value
3
Response from Samsung USBy R&R, January 7, 2026
Hey MonicaB,
Thank you for your feedback on the Galaxy Buds3 Pro. Many users value clear sound and strong noise canceling, especially when traveling. Fit preferences differ, so the Galaxy Buds3 Pro include various-sized ear tips. The first step is to ensure they are the correct size; they should fit snugly without gaps, which helps prevent sound leaks and ensures good audio quality. Once fitted, check the bottom of each earbud for the L and R markings. Insert the R earbud into your right ear with the R facing you, and the L into your left ear with the L facing you. Slightly angle the earbuds so the microphone points toward your mouth rather than straight down. Adjust by rotating the earbuds forward or backward for comfort. You can also perform a fit test to confirm a proper fit. For additional tips on achieving the best fit, see the linked online article. Galaxy Buds3 Pro offer immersive sound and smart Galaxy features, appealing to dedicated listeners. Thank you for being a Samsung customer.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
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Thank you for your feedback on the Galaxy Buds3 Pro. Many users value clear sound and strong noise canceling, especially when traveling. Fit preferences differ, so the Galaxy Buds3 Pro include various-sized ear tips. The first step is to ensure they are the correct size; they should fit snugly without gaps, which helps prevent sound leaks and ensures good audio quality. Once fitted, check the bottom of each earbud for the L and R markings. Insert the R earbud into your right ear with the R facing you, and the L into your left ear with the L facing you. Slightly angle the earbuds so the microphone points toward your mouth rather than straight down. Adjust by rotating the earbuds forward or backward for comfort. You can also perform a fit test to confirm a proper fit. For additional tips on achieving the best fit, see the linked online article. Galaxy Buds3 Pro offer immersive sound and smart Galaxy features, appealing to dedicated listeners. Thank you for being a Samsung customer.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
unreliable breakable piece of trash
on January 9, 2026
Posted by: abcd
constant ringing, very little options to work with, unreliable silicone tips, do not get this was a terrible purchase
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, January 12, 2026
Hey abcd,
Thank you for sharing your experience with the Galaxy Buds3 Pro. These earbuds are designed to deliver immersive sound and intelligent listening features that adapt to daily surroundings. Your feedback on audio quality, control options, and ear tip fit highlights the importance of customization and consistency for a comfortable and dependable listening experience. We value your loyalty as a Samsung customer.
Use Active noise canceling on your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001322/
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Buds3 Pro. These earbuds are designed to deliver immersive sound and intelligent listening features that adapt to daily surroundings. Your feedback on audio quality, control options, and ear tip fit highlights the importance of customization and consistency for a comfortable and dependable listening experience. We value your loyalty as a Samsung customer.
Use Active noise canceling on your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001322/
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Not impressed
on January 19, 2026
Posted by: Arioz
from Pennsauken nj
Expertise:Intermediate
Not worth the price. Battery it self doesn't last for much, at a full charge with id say 3 hrs a day with anc I still have to charge it after 2 days. The anc is no better if not the worst anc ive ever had in a pair of headphones, even at full volume and anc all the way to the top it can still let in noice unfortunately. It also has a noise that only happens when dealing with metal objects such as forks and knifes.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, January 21, 2026
Hola Arioz,
Thank you for sharing your experience with the Galaxy Buds3 Pro. These earbuds are designed to provide immersive sound, adaptive features, and seamless integration within the Galaxy ecosystem. While Samsung's earbuds are built to last a full day, battery life and charging times can vary based on your model and usage. The Galaxy Buds3 Pro offer up to 26 hours of playback per charge, extendable to 30 hours with a fully charged case. Factors like listening habits, environment, and features such as Active Noise Cancelling can affect performance. For more details about battery life and your Galaxy Buds3 Pro, please see our online article linked below. Your feedback helps us improve. Thank you for your review, and we appreciate your being part of the Samsung community.
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
All about the Galaxy Buds3, Buds3 Pro, and Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003393/
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Buds3 Pro. These earbuds are designed to provide immersive sound, adaptive features, and seamless integration within the Galaxy ecosystem. While Samsung's earbuds are built to last a full day, battery life and charging times can vary based on your model and usage. The Galaxy Buds3 Pro offer up to 26 hours of playback per charge, extendable to 30 hours with a fully charged case. Factors like listening habits, environment, and features such as Active Noise Cancelling can affect performance. For more details about battery life and your Galaxy Buds3 Pro, please see our online article linked below. Your feedback helps us improve. Thank you for your review, and we appreciate your being part of the Samsung community.
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
All about the Galaxy Buds3, Buds3 Pro, and Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003393/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: E Watts
from South Bend, IN
Expertise:Beginner
Verified Purchase:Yes
I've had these ear Galaxy Buds 3 Pro for a month or two now. I was skeptical at first because I have not had good luck with ear buds staying in my ears. These have been a game changer. I had to put the smallest ear covers on the buds but they are a perfect fit. I love the sound quality that it has. It has really good bass for being ear buds. The quality seems good and I don't have a problem with the Bluetooth connection. They were easy to pair with my Samsung Galaxy 24 Ultra Phone. I really like that you can use your voice to direct the music or whatever else you're listening to. Being able to use my fingers on the outside of the ear buds to do the different controls are nice as well. I would honestly have to say these are the best pair of ear buds I have ever owned. I would definitely recommend these to anyone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, January 23, 2026
Hi there E Watts,
Thank you for sharing such a detailed experience. Galaxy Buds3 Pro are engineered to provide immersive sound, intuitive controls, and seamless connectivity with Galaxy devices, featuring adjustable ear tips for personalized comfort. It’s wonderful to hear how these features combine to create a confident and enjoyable listening experience. We appreciate you being a Samsung customer.
-Ty
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Thank you for sharing such a detailed experience. Galaxy Buds3 Pro are engineered to provide immersive sound, intuitive controls, and seamless connectivity with Galaxy devices, featuring adjustable ear tips for personalized comfort. It’s wonderful to hear how these features combine to create a confident and enjoyable listening experience. We appreciate you being a Samsung customer.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY THIS!!
on January 21, 2026
Posted by: Waiting for Buds 4
from Atlanta GA
Expertise:Intermediate
Has serious Q/C issue
I requested repairment twice. And still consistently had issue with QC.
This product shouldn't have been released to the world!!
And it only guarantees 1 year warranty considering that this product is not reliable. 1 year warranty is too short.
I requested repairment twice. And still consistently had issue with QC.
This product shouldn't have been released to the world!!
And it only guarantees 1 year warranty considering that this product is not reliable. 1 year warranty is too short.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
1
Response from Samsung USBy R&R, January 22, 2026
Hi there,
Thank you for sharing your feedback. The Galaxy Buds3 Pro are designed with precision to provide rich sound, adaptive features, and a high-quality listening experience. If you experience low or no volume and poor sound on one or both earbuds, several concerns could be the cause. It might be due to incorrect wearing, or dirt and debris buildup on the buds. Your input emphasizes the importance of long-term performance for customers selecting premium audio devices in the Samsung lineup. We appreciate your loyalty as a Samsung customer.
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
-Ty
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Thank you for sharing your feedback. The Galaxy Buds3 Pro are designed with precision to provide rich sound, adaptive features, and a high-quality listening experience. If you experience low or no volume and poor sound on one or both earbuds, several concerns could be the cause. It might be due to incorrect wearing, or dirt and debris buildup on the buds. Your input emphasizes the importance of long-term performance for customers selecting premium audio devices in the Samsung lineup. We appreciate your loyalty as a Samsung customer.
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Good when they work
on January 25, 2026
Posted by: Mike
from Tampa, FL
Expertise:Intermediate
On the plus side, the headphones sound qualty are amazing. I love using these to climb, ride, exercise, or just wear around the house. Call quality is great too.
On the negative side, I've had a flurry of issues with these since the first day. First they played a high screeching noise in my ears (actually quite painful). Then they lost connection to my s24u. Then the right bud stopped charging.
When they work, they're great. But getting them to work has proven to be a bit of a challenge and quite frustrating.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R, January 27, 2026
Hi Mike,
Thank you for sharing your experience with the Galaxy Buds3 Pro. It’s great to hear how much you enjoy the sound quality and call clarity, especially during activities like climbing, riding, and exercising. Your feedback highlights the importance of consistently using advanced wireless features throughout the day. The high-pitched noise you might hear could be caused by the ANC feature on your device. If Active Noise Canceling, Adaptive, or Ambient Sound (which helps you hear surrounding noise) is enabled, make sure the sub-microphone isn’t covered when you hold or wear the earbuds. For more tips on fixing this, please see our online article linked below. We appreciate you taking the time to share your experience, and thank you for choosing Samsung.
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Buds3 Pro. It’s great to hear how much you enjoy the sound quality and call clarity, especially during activities like climbing, riding, and exercising. Your feedback highlights the importance of consistently using advanced wireless features throughout the day. The high-pitched noise you might hear could be caused by the ANC feature on your device. If Active Noise Canceling, Adaptive, or Ambient Sound (which helps you hear surrounding noise) is enabled, make sure the sub-microphone isn’t covered when you hold or wear the earbuds. For more tips on fixing this, please see our online article linked below. We appreciate you taking the time to share your experience, and thank you for choosing Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: SUESUE
from NEW YORK
Expertise:Intermediate
Verified Purchase:Yes
this ear bud is super noise cancelation. I would recommend 100 percent
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R, January 27, 2026
Hi there SUESUE,
Thank you for sharing your experience with the Galaxy Buds3 Pro. Active noise cancellation paired with a secure, comfortable fit is designed to create a more immersive listening experience throughout the day. It’s great to hear how well those features came together for you and made such a strong impression. Thank you for making Samsung your go to choice.
-Ty
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Thank you for sharing your experience with the Galaxy Buds3 Pro. Active noise cancellation paired with a secure, comfortable fit is designed to create a more immersive listening experience throughout the day. It’s great to hear how well those features came together for you and made such a strong impression. Thank you for making Samsung your go to choice.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Charging issue
on February 5, 2026
Posted by: Esteban
I had my earbuds for about a year. Now they have stopped charging. I try them in someone else's box, and they charge. I'm a little disappointed. I was hoping for the equipment to last longer.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R, February 6, 2026
Greetings Esteban,
Thank you for sharing your experience with the Galaxy Buds3 Pro. We’re glad to hear that the earbuds still charge properly in another case. We understand the importance of long-term reliability for daily use. You can purchase just the case for your earbuds, but other options might be available. Samsung products are covered against manufacturing defects in material and workmanship for a limited 12-month warranty, with specific coverage periods for each product. Additionally, Samsung Care+ provides extended protection and support on eligible devices. If you're enrolled in Samsung Care+, contact our Samsung Support Team to explore your options. We’re here to help you. Thanks for choosing Samsung and being part of our community.
Galaxy Buds3 Pro Charging Case
https://www.samsung.com/us/mobile-accessories/buds/galaxy-buds3-pro-charging-case-sku-ep-qr630cwegus/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Buds3 Pro. We’re glad to hear that the earbuds still charge properly in another case. We understand the importance of long-term reliability for daily use. You can purchase just the case for your earbuds, but other options might be available. Samsung products are covered against manufacturing defects in material and workmanship for a limited 12-month warranty, with specific coverage periods for each product. Additionally, Samsung Care+ provides extended protection and support on eligible devices. If you're enrolled in Samsung Care+, contact our Samsung Support Team to explore your options. We’re here to help you. Thanks for choosing Samsung and being part of our community.
Galaxy Buds3 Pro Charging Case
https://www.samsung.com/us/mobile-accessories/buds/galaxy-buds3-pro-charging-case-sku-ep-qr630cwegus/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US