Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,065 Reviews)
Rating breakdown 13,065 reviews
5 Stars
8,910
4 Stars
2,118
3 Stars
922
2 Stars
519
1 Star
596
78%of customers recommend this product.
(
3,496 out of
4,508)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Being honest...I want my trade-in back.
on August 2, 2024
Posted by: Crazy_NerdLove
from Columbus, GA
Expertise:Intermediate
I pre-ordered the Samsung Galaxy Buds3 Pro on the day of their release and received them within a week. As a previous owner of the Galaxy Buds1 Pro, I was eager to experience the upgrade. Unfortunately, I was left disappointed.
While I acknowledge the excellent sound quality, which provides an immersive listening experience, the active noise cancellation (ANC) feature, which was a primary reason for my purchase, did not meet my expectations. Additionally, the design of the earbuds was not to my liking, and I encountered difficulties in finding a comfortable fit, despite trying all three ear tip sizes.
I carefully considered returning the earbuds and keeping my trade-in device, but ultimately decided to keep them and adapt to their shortcomings.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 12, 2024
Hi there Crazy_NerdLove, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important it is to be fully immersed in your favorite music or other media with your earbuds. We would love to help you have the best experience possible with your earbuds, and have provided links to a few articles to help you troubleshoot the ANC feature and the fit of your earbuds. Lastly, we have shared a link to the Samsung Support Team if this experience continues and you would like to discuss further. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
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Samsung Community
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Henri Wmson
Verified Purchase:Yes
So far, pretty cool. Just started using them. Looking forward to trying the translation AI.
Written by a customer while visiting Samsung US
Posted by: Joshua H
Verified Purchase:Yes
Excellent, I'm in love with these. One down side to them is that they were sorta laggy and the left light blade is a little dimmer the the right but I don't mind.
Written by a customer while visiting Samsung US
Customer Rating
2
Like cmon
on August 2, 2024
Posted by: Crgpm
Bought two weeks ago and the left earbud won't charge in the case because it doesn't go down in to the pins and samsung won't replace them and won't refund me to buy them again
Response from Samsung USBy Social Commerce, August 12, 2024
Hey Crgpm, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not operating as expected. We do have a few options available to help you resolve this matter. If you live near a Samsung Experience Store you can make an appointment with the on site technician, we also have partnerships with UBreakIFix locations to help you with your earbuds. Lastly, we have shared a link to the Samsung Support Team if you would like assistance with appointments or mail-in options to resolve this matter. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Warranty
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UBreakIFix
https://www.ubreakifix.com/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Samsung Warranty
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UBreakIFix
https://www.ubreakifix.com/
Written by a customer while visiting Samsung US
Customer Rating
5
Love these buds
on August 2, 2024
Posted by: JeffG99
[This review was collected as part of a promotion.] These have been extremely convenient earphones to have. I love how useful and easy it is to use, when using the ambient mode or the noise canceling feature. Definitely an upgrade from the previous versions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice case
on August 2, 2024
Posted by: Bigdyckwill
Haven't had the chance to get this yet from the store
Written by a customer while visiting Samsung US
Posted by: Ferny
from Allen, TX
Expertise:Intermediate
Verified Purchase:Yes
The headphones are great. The only thing I am not giving 5 stars is because of the shape. They fit good but according to the application that checks how the fit, one of them can not fit perfectly y my ear even after trying the 3 different tips. I know my ears are different and in the one where I can not get a perfect fit, other earbuds had also other small problems. They do not fall and in fact they stay in place even better than the old buds I had, it is just that according to its own application, one does not fit correctly.
Sound quality is excellent and the bass is the best I have heard in any of this type of headsets.
Do I recommend them? yes!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Not a great improvement and makes a click sound.
on August 2, 2024
Posted by: Ches
Cool design but right side makes a popping noise.sound is good but I don't like the popping sound while playing music. Thought it was the song snd even tried using my old earbuds but the noise isn't there on older earbuds. Little disappointed so will be returning this item until samsung figures out what's wrong .
Response from Samsung USBy Social Commerce, August 12, 2024
Hi there Ches, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would be thrilled to help you troubleshoot the popping sound you mention experiencing. We have provided a link to an article to help you at your convenience. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US