Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,065 Reviews)
Rating breakdown 13,065 reviews
5 Stars
8,910
4 Stars
2,118
3 Stars
922
2 Stars
519
1 Star
596
78%of customers recommend this product.
(
3,496 out of
4,508)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Bravo, I love the new style.
on July 30, 2024
Posted by: RedKnightCT
[This review was collected as part of a promotion.] The new buds 3 pro keep me connected too the world. I wear them at least 6 to 8 hours and when I need extra juice, charging is a breeze. They stay put when placed in the ear which I have had problems with other buds. Overall a great experience, with a great product.
Value
5
Written by a customer while visiting Samsung US
Posted by: OG01
from Maryland
Expertise:Expert
Verified Purchase:Yes
Great sound, great features, great battery charge timespan. They sit stable and comfortably in my ear. After a week, very pleased thus far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Connectivity
on July 30, 2024
Posted by: PortogasDACE
[This review was collected as part of a promotion.] First of all, I want to say that these headphones have excellent sound quality and Active Noise Cancellation. But my experience with connectivity between multiple devices has not been the best. Having to press the cover button every time you want to link to a device that you have not connected to before is uncomfortable, especially when Samsung has accustomed us to doing this process very easily using the simultaneous touch. Not all the devices I use are linked to the same Samsung account and I consider this process to be a step backwards. touch.
Value
4
Written by a customer while visiting Samsung US
Posted by: Zeke
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
These are a huge downgrade from the previous generation. They hardly stay in your ear, the sound quality is worse, the noise cancelling only works part of the time, and they are not as comfortable. I loved my buds pro 2s, but am definitely returning these after using them for a week.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 8, 2024
Hi there Zeke, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are always happy to help our customers with any aspect of their Samsung products that do not meet their expectations and can enhance their overall experience. With regards to the audio quality, we have provided a link to an article to help you troubleshoot the functionality at your convenience. We have also provided a link to an article to help you with the ANC setting. We have also provided a link to the full device manual to help you adjust the equalizer setting and have the listening experience that aligns to your preferences. For the fit, we have also provided a link to an additional article to help you with the optimal placement. We also recommend performing a fit test with your earbuds while they are connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if you have additional questions or continue to experience these frustrations with your earbuds. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Great feature set and look, terrible fit
on July 30, 2024
Posted by: BlahBlah
[This review was collected as part of a promotion.] Love the sounds and the features. But the fit is horrible for my ears no matter what your tip I use I cannot get a seal. Never had this problem with any of the other versions of Galaxy buds. Beware if you have large ear canals or small. I haven't noticed any difference with Galaxy AI
Value
2
Response from Samsung USBy Social Commerce, October 24, 2024
Hey there Blahblah, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is to have a brand new device that is not meeting your expectations for fit. We have provided a link to an article to help you with the placement, and recommend performing a fit test when connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if you have additional questions or continue to experience anything out of the ordinary with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Samsung Universe
from California
Expertise:Intermediate
Verified Purchase:Yes
Great buds! Excellent sound quality - the redesign is a hit and comfortable. Killer sleeper function: on-device voice-activated controls! No delay and works like a charm.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Steve T
Verified Purchase:Yes
I love these. I sit on a tractor all day and the noise cancelling is great. I'm a bit worried when I have to wear gloves because the controls are tricky and the tractor is too loud to use the voice controls.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on July 30, 2024
Posted by: KarinaC22
[This review was collected as part of a promotion.] Best buds I've had...worth it! Great battery life and noise canceling. Sound is the best yet! Would recommend.
Value
5
Written by a customer while visiting Samsung US