Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,025 Reviews)
Open Ratings Snapshot
Rating breakdown 13,025 reviews
5 Stars
8,882
4 Stars
2,111
3 Stars
920
2 Stars
519
1 Star
593
78%of customers recommend this product. 
(
3,496 out of 4,507
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
Battery Life not so good
on July 28, 2024
Posted by: Glen
from NC
Expertise:Intermediate
Verified Purchase:Yes
Great quality, but battery life is terrible. Older model ear buds lasted alot longer per charge
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Ear tips
on July 28, 2024
Posted by: Casey
Verified Purchase:Yes
The buds themselves are awesome and sound great but when I went to change the ear tips they ripped
Response from Samsung USBy Social Commerce, August 1, 2024
Hi there Casey, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you change the ear tips of your earbuds and help you get that ideal fit you are attempting to achieve. We have provided links to both a video and an article to help you change these accessories on your device. We have also provided a link to the Samsung Support Team if this experience continues with your earbuds. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
How to change the Samsung Galaxy Buds3 Pro eartips
https://www.samsung.com/uk/support/mobile-devices/how-to-change-the-samsung-galaxy-buds3-pro-eartips/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Might be good, if you can get them to fit
on July 28, 2024
Posted by: Larry
from Montana
Expertise:Intermediate
Verified Purchase:Yes
I swapped out my Galaxy Buds Pro (originals) for the buds 3 pro's and so far I've not enjoyed them. The in-ear fit is more loose than the original pros and I've been unable to get a good in-ear fit as measured by the wear app test with any of the included tips.
Hoping that 3rd party tips would give a better feel but out of the box I'm disappointed.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, August 1, 2024
Hi Larry, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how valuable the fit of your earbuds is to you every day and in addition to the the ear tips and wear test, we have also included a link to an article to help you troubleshoot the fit of your earbuds. We have also included a link to the Samsung Support Team if this experience continues with your earbuds. Thank you for being a Samsng customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Them stems
on July 28, 2024
Posted by: Jeremy M
from Kalamazoo Mi
Expertise:Intermediate
Verified Purchase:Yes
Love the stems, would give em 5 but unfortunately when riding on scooter even noise cancelation doesn't prevent wind noise.
I would recommend this to a friend!
Features
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Cheap ear pieces
on July 28, 2024
Posted by: Techyguy
Verified Purchase:Yes
Upon receiving my buds I had to switch out the ear pieces and like most experienced, they were too difficult to take out and when I thought i got it they tore apart.
Response from Samsung USBy Social Commerce, August 1, 2024
Hi there Techyguy, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important being able to change the ear tips of your device is to you when trying to get the ideal fit for comfort and enjoyment. We have provided a link to a video about how to change the ear tips. We have also included a link to the Samsung Support Team if you continue to experience this frustration or discuss the ear tips that were included with your device further. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good
on July 28, 2024
Posted by: Jacinta
from Miami, FL
Expertise:Intermediate
Verified Purchase:Yes
I've only had this product for avout a week or so.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Wish they were upfront
on July 28, 2024
Posted by: J funk
from Dallas
Expertise:Intermediate
Verified Purchase:Yes
AI functionality only on certain phones :( Samsung didnt make it clear that the translator function wouldnt work on my s23 ultra.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, August 2, 2024
Hi there J funk, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how important specific features are to you when using your new device. We do our best to provide as much information about the features of our devices online to help our customers choose the best option to align to their needs and wants. We have provided a link to the Samsung Support Team if you would like to discuss options for the features of your device further. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
They're ok
on July 29, 2024
Posted by: Smith
from Missouri
Expertise:Expert
Verified Purchase:Yes
They're ok. I just really don't like the white and regret not getting the black ones. Some of the touch functions are way different than my Galaxy Buds2
I would recommend this to a friend!
Features
3 out of 5
3
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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