Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,025 Reviews)
Open Ratings Snapshot
Rating breakdown 13,025 reviews
5 Stars
8,882
4 Stars
2,111
3 Stars
920
2 Stars
519
1 Star
593
78%of customers recommend this product. 
(
3,496 out of 4,507
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
not the best
on July 27, 2024
Posted by: A Lee
Expertise:Expert
Verified Purchase:Yes
does not stay in ear, constantly needs to adjust the buds. on bud pinch controls hardly respond to input. sound quality is amazing though so 2 stars !
Features
3 out of 5
3
Performance
2 out of 5
2
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, July 31, 2024
Hey A Lee, we appreciate you taking time out of your day to share your experience with your Samsung Galaxy Buds3 Pro with us. We would love to help you with the fit of your earbuds to maximize your overall experience. We have shared below a link to an article to help you troubleshoot the fit and discover the optimal placement of the earbuds in your ear. We also recommend performing a fit test while wearing the earbuds and connected in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues or you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing
on July 27, 2024
Posted by: Anonymous
Verified Purchase:Yes
The product's quality is excellent, and the sound is impressive.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
I hope this can fixed on a software update
on July 27, 2024
Posted by: Jorge
Expertise:Intermediate
Verified Purchase:Yes
The ambient sound is poor and I feel the noise canceling make a weird noise when a strong sound happens, i think is better on the buds 2 I hope this can be fix on a software update.
Response from Samsung USBy Social Commerce, July 31, 2024
Hello Jorge, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you troubleshoot the aspect of the ANC feature that is not meeting your expectations. We have provided a link to two articles that can help you with this matter at your convenience. We also have provided a link to the Samsung Support Team if this experience continues or you would like any additional assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Buds Pros are mid
on July 27, 2024
Posted by: Yeahh
Verified Purchase:Yes
The noise canceling could be a bit more better and the fit of rubber tips aren't not the best.
Response from Samsung USBy Social Commerce, July 31, 2024
Hi Yeahh, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how valuable and necessary your earbuds are to you on a daily basis. We would love to help you troubleshoot the fit and ANC feature of your earbuds to maximize your overall experience. We have provided links to an article about the ANC feature, audio quality, fit, and a video about changing the ear tips provided with your device. We also provided a link to the Samsung Support Team to help you further if these resources do not help you resolve these matters. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great sound but build quality is a little bit meh
on July 27, 2024
Posted by: Young
from Allendale, NJ
Expertise:Intermediate
Verified Purchase:Yes
Sound quality is good but build quality is not great considering highly priced product. Led brightness of each unit is different
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Adjustment
on July 28, 2024
Posted by: WolfDen
from California
Expertise:Intermediate
The product is nice and everything about it is perfect. One issue is that it slips regardless the adjustment of the eartip and the buds itself. No matter how many times i adjust it. The design should've been made to fit in the ear like the rest of the buds. I still have my galaxy buds 2 pro and they still fit perfectly.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, August 1, 2024
Hi there WolfDen, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We value the fit of your earbuds as much as you do and we would love to help you troubleshoot the fit of your earbuds and help you get the secure fit you are seeking. We have provided a link to an article to help you with the optimal placement of your earbuds. We also recommend performing a fit test while wearing the earbuds and connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if you continue to have this experience with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Best sounding buds yet
on July 28, 2024
Posted by: jdhzzz
from Connecticut
Expertise:Intermediate
Verified Purchase:Yes
Best sounding earbuds ever.
Great for phone calls.
Love the controls on the earbuds, especially the physical buttons so that having gloves on doesn't matter.
The ear tips are impossible to remove without ripping the silicone. (-1 star)
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Diamonds in the Rough
on July 28, 2024
Posted by: MrPooks
They're great...except for the well-documented issues. The tips on mine were VERY difficult to remove. I managed to do it without tearing them, but it shouldn't have been that difficult. Also, you hear a high-pitched squeal when you insert the Buds in your ear. SO FAR, it hasn't been loud, so I don't think it'll cause ear damage, but others have complained it's very loud. When they work, though, they sound great and have a lot of useful features. I especially love the blade design for controls.
Response from Samsung USBy Social Commerce, August 1, 2024
Hi there MrPooks, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important your earbuds are to you during usage on a daily basis. We would love nothing more than to help you troubleshoot the audio quality of your earbuds that you mention experiencing. We have also included a video of the process of removing the ear tips in case you require further adjustments. Lastly, we have provided a link to the Samsung Support Team if you have additional questions or would like assistance with the features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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