Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,994 Reviews)
Open Ratings Snapshot
Rating breakdown 12,994 reviews
5 Stars
8,862
4 Stars
2,103
3 Stars
918
2 Stars
519
1 Star
592
78%of customers recommend this product. 
(
3,496 out of 4,507
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
Great headphones. An update away from even better
on August 25, 2025
Posted by: JohnnyRose
[This review was collected as part of a promotion.] Needs a patch to make sure connectivity is consistent. Transparency is fantastic and ANC is pretty good. Galaxy AI integration has been awesome. Very happy with them
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not impressed
on August 27, 2025
Posted by: James
from Florida
Expertise:Expert
Verified Purchase:Yes
I feel like these were a step backwards. The controls are confusing when it comes to navigating through music. Volume up & down is ok but skipping songs or replaying songs is a battle & I end up just doung it via the phone or my watch. I think the galaxy buds 2 pro were way better than these. They also don't sit in my ear very well with movement even though the fit test says it's fitting well. I would purchase these again or recommend anyone to purchase them.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 27, 2025
Thank you for your honest review, James! We truly appreciate your honest feedback and for sharing your thoughts on the pinch controls and the fit of the Galaxy Buds3 Pro. It’s great to see that the volume swipe controls are working well for you! The link at the end of this message is to help you understand how to use the double pinch function to skip music. For the fit, even though you passed the Fit Test, we suggest trying out the different ear tips included in the package. Sometimes, a slight adjustment can make a big difference in comfort. If you have any further questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent comfort
on September 1, 2025
Posted by: Samara
[This review was collected as part of a promotion.] These are way better than my buds 2 pro. Perfectly fits in my ear
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great fit & sound quality
on September 4, 2025
Posted by: Amanda
from South Texas
Expertise:Intermediate
Verified Purchase:Yes
The buds fit perfectly. I can adjust the settings.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 4, 2025
Thanks for sharing your review of the Galaxy Buds3 Pro with us, Amanda! We're glad to see that the buds fit perfectly and that you're able to adjust the settings to your liking. Your feedback is important to us, and we appreciate you sharing your experience. With the Galaxy Buds3 Pro, you can truly customize your sound settings for different apps. If you swipe down, you can quickly adjust your EQ and noise control right from the Quick Settings panel. It’s great to know that your custom settings can be saved for each app, allowing you to enjoy 360 Audio on YouTube or a bass boost on Spotify just the way you like it. If you have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Easy Process
on September 4, 2025
Posted by: Steph B
from DMV
Expertise:Intermediate
Verified Purchase:Yes
Easy process to purchase and use my coupon code. I need time to adjust to the design change though.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 4, 2025
Thank you for your awesome feedback, Steph! We appreciate your insights and understand that adjusting to design changes can take some time. The refreshed look of the Galaxy Buds3 Pro is just one of the ways we aim to enhance your experience. We’re also proud of the revolutionary sound quality that the Galaxy Buds3 Pro provides. Designed for true audio lovers, the comfortable new shape and improved hardware deliver the high-resolution audio experience your ears have been craving. If you have any further questions or concerns while you get acclimated, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the quality of these!!
on September 8, 2025
Posted by: Shannon
Expertise:Intermediate
Verified Purchase:Yes
I love everything about these earbuds. They sound great, the battery lasts a long time, the noise cancelling is amazing.
The only thing that is a little odd for me is something that is purely my preference, the stem being triangle doesn't allow the buds to easily slip into the case without making sure they are facing the exact right way. The rounded stems on my previous pair allowed the buds to just slide in and turn to fit the case without a second thought. And I am still not use to the direction of the buds in the case being turned around.
Again, these are really just more of a preference because I was so use to using AirPods in the past. But overall, I am very happy with my switch to the Samsung Buds3 Pro.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Shannon! We're glad to see you love the sound quality, long battery life, and amazing noise cancelling. Your feedback about the triangular stems is appreciated. We understand that moving from other buds can be an adjustment, and we value your perspective on that. It’s great to know you've switched from your other earbuds to the Galaxy Buds3 Pro! We take pride in providing the best devices in the market! We hope you continue to enjoy all the features and benefits they offer. If you have any concerns or need assistance, please reach out to us at Samsung Support. Thank you again for your feedback! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Terrible ear design, constantly falling out
on September 10, 2025
Posted by: Gull
from Texas
Expertise:Expert
Original Buds, and Buds 2 were great. These are terrible. They constantly come loose and also fall out of my ear. Why is the design so bad? It's like they weren't made for human ears, especially since all the previous generations of Samsung buds fit so well.
Also, the language translation they spent so much time advertising is not really functional. The translations are wrong or nonsense, and mess up when the wearer of the buds speaks. The app, in the part for translations, is very clunky and unintuitive.
Overall, I regret buying these, and would not recommend.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 10, 2025
Hi there! Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We truly appreciate your feedback, especially regarding the design and the live translation feature. For the fit, we want to make sure you have the best experience possible. We recommend checking out the link attached to learn more about getting the right fit for your Buds. Finding the right ear tip can really make a difference in comfort and stability! As for the live translation feature, it’s important to keep your buds updated through the Wearable app and phone updated as well. Sometimes, a quick update can enhance the performance. If you still aren’t having a smooth experience, please don’t hesitate to reach out to our Samsung Support team. We value your insights and hope to help improve your experience with your buds! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Buds3pro badly spent money
on September 13, 2025
Posted by: Ricardo
After having bought the earphones, I regret it because it did not work on my S24PLUS, AFTER I HAD MADE AN UPDATE, THE first time it worked but then they stopped working
Features
2 out of 5
2
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 15, 2025
It's great to hear from you, Ricardo. Thank you for sharing your experience with the Galaxy Buds3 Pro! We noted your feedback about the buds not connecting to your Galaxy S24+ after an update. The versatility of the Galaxy Buds means they can easily connect to multiple devices, whether you're streaming music on your phone, watching a show on your tablet, or taking calls on your PC. To ensure you get the best experience, we recommend checking out the link attached for step-by-step instructions on how to pair your Galaxy Buds with your S24+. It’s also a good idea to check if there’s a new update available for your device and the buds as well. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If you continue to have any concerns, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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