Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,988 Reviews)
Rating breakdown 13,988 reviews
5 Stars
9,570
4 Stars
2,289
3 Stars
984
2 Stars
540
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,523)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Great product
on June 23, 2026
Posted by: Ldcoffey13
from Karnes city,TX
Great product. The battery lasts for a long time and the clarity of these ear buds are amazing
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Microphone issues and it disconnects.
on June 24, 2026
Posted by: Diego
Expertise:Expert
It's so frustrating that the microphone stops working or they randomly disconnect.
Now. The New "update" made them worse...
Now. The New "update" made them worse...
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
2
Response from Samsung USBy R&R, June 25, 2026
Hello Diego,
Thank you for sharing the concerns you've been experiencing with your Galaxy Buds3 Pro. These earbuds are designed to provide immersive audio, active noise control, and seamless connectivity with Galaxy devices for music, calls, and everyday listening.
We understand how difficult it can be when the microphone stops working or when the earbuds disconnect unexpectedly, especially after a recent software update. Here are a few steps you can take to resolve these behavior:
1. **Microphone Care**: Make sure to clean your earbuds regularly to maintain proper microphone functionality.
2. **Resetting the Earbuds**: To address microphone concerns, you can reset the earbuds. Open the Galaxy Wearable app, go to Earbuds settings, select Reset, and follow the on-screen instructions to complete the factory reset process.
3. **Optimal Distance**: Ensure that your earbuds are used within 30 feet of your device. Please note that this distance can vary based on your environment and phone model.
4. **Avoid Obstructions**: Keep your device away from walls, routers, electrical equipment, and any sources of electromagnetic interference that might block the Bluetooth signal.
5. **Battery Check**: If the earbuds have a low battery, they may disconnect from your phone. Charge the earbuds if necessary, and you can check their battery level in the Galaxy Wearable app.
For additional information, resources are linked below. If you need further assistance, please don’t hesitate to reach out to our dedicated Samsung Support Team.
What to do when the Galaxy Buds microphone is not working
https://www.samsung.com/levant/support/mobile-devices/what-to-do-when-the-galaxy-buds-microphone-is-not-working/
Galaxy Buds won't stay connected to phone
https://www.samsung.com/us/support/troubleshoot/TSG10001339/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing the concerns you've been experiencing with your Galaxy Buds3 Pro. These earbuds are designed to provide immersive audio, active noise control, and seamless connectivity with Galaxy devices for music, calls, and everyday listening.
We understand how difficult it can be when the microphone stops working or when the earbuds disconnect unexpectedly, especially after a recent software update. Here are a few steps you can take to resolve these behavior:
1. **Microphone Care**: Make sure to clean your earbuds regularly to maintain proper microphone functionality.
2. **Resetting the Earbuds**: To address microphone concerns, you can reset the earbuds. Open the Galaxy Wearable app, go to Earbuds settings, select Reset, and follow the on-screen instructions to complete the factory reset process.
3. **Optimal Distance**: Ensure that your earbuds are used within 30 feet of your device. Please note that this distance can vary based on your environment and phone model.
4. **Avoid Obstructions**: Keep your device away from walls, routers, electrical equipment, and any sources of electromagnetic interference that might block the Bluetooth signal.
5. **Battery Check**: If the earbuds have a low battery, they may disconnect from your phone. Charge the earbuds if necessary, and you can check their battery level in the Galaxy Wearable app.
For additional information, resources are linked below. If you need further assistance, please don’t hesitate to reach out to our dedicated Samsung Support Team.
What to do when the Galaxy Buds microphone is not working
https://www.samsung.com/levant/support/mobile-devices/what-to-do-when-the-galaxy-buds-microphone-is-not-working/
Galaxy Buds won't stay connected to phone
https://www.samsung.com/us/support/troubleshoot/TSG10001339/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t buy it, one ear drum will thank you
on June 26, 2026
Posted by: Billy
from Dickinson, Texas
The feedback on this is INSANE! I assumed it was because I touching the microphone, or my ears had too much buildup, or I had them too loud, etc. Not at all. Also, the app to control the functions just kind of, went away I guess unless you have a Samsung? To cost as much as these did, I would at least expect to wear both of them and be able to take them out comfortably. I’m almost in disbelief that this is a common problem
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on 1 ratings-only review
Overall Customer Rating
5
Design
5
Features
5
Performance
5
Value
5