Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,526 Reviews)
Rating breakdown 13,526 reviews
5 Stars
9,235
4 Stars
2,213
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Super sad with these
on April 13, 2026
Posted by: Feedback
[This review was collected as part of a promotion.] This is my 3rd set of Buds, from Gen 1, 2, and now 3. I had so much faith, I bought my daughter a pair. I don't drop my pods. I put one in one day after about 5 months of owning them, and I got a spike of feedback that plays in a loop in one bud. Starts quite, then spikes at the highest sound it can make, then repeats.
I was excited to use the Galaxy AI services since everything I own is Samsung, but now I don't use my buds at all. My daughter has dropped hers over and over and over, and no issues at all.
Mine made a noise that actually hurt my hearing for the rest of the day.
I gave a 3 star because my daughter's white ones work well, otherwise this would be a 1 star. I'm seriously debating getting a different brand for my next pair since these are so expensive and I don't want another pair to break again over nothing.
Value
3
Response from Samsung USBy R&R, April 21, 2026
Hi Feedback,
We appreciate your feedback. The Galaxy Buds3 Pro are designed to provide immersive audio and seamless integration with Galaxy AI across your devices. Your experience emphasizes the importance of consistency and comfort over time.
Please note that an audio feedback loop can occur between the microphones and drivers, especially when Active Noise Canceling (ANC) or Ambient mode is active, or if the microphone is covered. If you're wearing a cap or headband that covers your ears, it may cause interference, resulting in a high-pitched noise or a crinkling sound. To avoid this, make sure you only touch the stems of the earbuds when adjusting or removing them, and avoid touching near the microphone area.
If you encounter any concerns, please submit an error report through the Galaxy Wearables app while connected to your earbuds. To do this, open the Wearables app, select the three horizontal lines, tap the Settings icon, and then choose "Contact Us." This will send your feedback directly to Samsung developers.
If you're experiencing discomfort from the earbuds, we encourage you to contact our specialized team for assistance. The quickest way to reach them is by calling 1-800-SAMSUNG.
Thank you for sharing your perspective, and thank you for being a valued Samsung customer.
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
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We appreciate your feedback. The Galaxy Buds3 Pro are designed to provide immersive audio and seamless integration with Galaxy AI across your devices. Your experience emphasizes the importance of consistency and comfort over time.
Please note that an audio feedback loop can occur between the microphones and drivers, especially when Active Noise Canceling (ANC) or Ambient mode is active, or if the microphone is covered. If you're wearing a cap or headband that covers your ears, it may cause interference, resulting in a high-pitched noise or a crinkling sound. To avoid this, make sure you only touch the stems of the earbuds when adjusting or removing them, and avoid touching near the microphone area.
If you encounter any concerns, please submit an error report through the Galaxy Wearables app while connected to your earbuds. To do this, open the Wearables app, select the three horizontal lines, tap the Settings icon, and then choose "Contact Us." This will send your feedback directly to Samsung developers.
If you're experiencing discomfort from the earbuds, we encourage you to contact our specialized team for assistance. The quickest way to reach them is by calling 1-800-SAMSUNG.
Thank you for sharing your perspective, and thank you for being a valued Samsung customer.
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great sound and phone calls are clear!
on April 13, 2026
Posted by: WorkerBee
[This review was collected as part of a promotion.] I love the sound but most importantly during phone calls people can hear me clearly. With my previous buds 2, people always said I sounded like I was in a ditch which sucked because I work doing phone calls all day. With these easy peasy. They say I sound great. I wish the design was cuter and better colors available instead of these drab colors. I never use the Galaxy AI so not sure how people who use it would feel about these buds but if you care about sound and phone calls these are great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Technical issues
on April 13, 2026
Posted by: Ezuka12
[This review was collected as part of a promotion.] Overall good but has some technical and software issues, not compatible with the phone at all.
Value
3
Response from Samsung USBy R&R, April 21, 2026
Hello Ezuka12,
Thanks for your honest take. The Galaxy Buds3 Pro are built to integrate smoothly with Galaxy devices while delivering rich sound and smart features. we may have to get more information surrounding the type of device you have. Please reach out to our Samsung Support Team to find out more about compatible device to ensure we can get you set up. Your feedback helps highlight where that experience can continue to improve. Thank you for being a Samsung customer.
Galaxy Buds won't stay connected to phone
https://www.samsung.com/us/support/troubleshoot/TSG10001339/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thanks for your honest take. The Galaxy Buds3 Pro are built to integrate smoothly with Galaxy devices while delivering rich sound and smart features. we may have to get more information surrounding the type of device you have. Please reach out to our Samsung Support Team to find out more about compatible device to ensure we can get you set up. Your feedback helps highlight where that experience can continue to improve. Thank you for being a Samsung customer.
Galaxy Buds won't stay connected to phone
https://www.samsung.com/us/support/troubleshoot/TSG10001339/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Connectivity Issues
on April 13, 2026
Posted by: KountryKid07
[This review was collected as part of a promotion.] The Buds 3 Pro have been a good edition to my galaxy experience. However, from day one of using the product, I have had nothing but connection issues. I do believe in giving a product some time because it may be user error. After updates to the firmware of the Bud Pro 3 and the Samsung Galaxy Z Fold6, no solution was found. I ended up purchasing another pair of the Buds Pro 3 and trying it as well. Same issue was found with connectivity via Bluetooth.
I can say, with the quality of the Buds Pro 3 i.e. sound has been of good quality. Battery doesn't last long and the case is very sensitive as one Bud may charge and not the other. It does become an inconvenience when trying to charge the case for the Buds but the case indicates and disruption between the charger and the port.
Value
2
Response from Samsung USBy R&R, April 21, 2026
Howdy KountryKid07,
Thank you for your detailed feedback. The Galaxy Buds3 Pro are designed to provide excellent sound quality and smooth Bluetooth connectivity with Galaxy devices. They work seamlessly with your Galaxy Z Fold6. When you connect the Galaxy Buds3 or Galaxy Buds3 Pro to your Galaxy Z Fold6, you can access a variety of useful features. These include automatically switching between Galaxy devices, creating voice memos, translating in-person conversations, and locating your earbuds with SmartThings Find.
You can also customize your audio experience by adjusting the sound settings of the buds. To connect your Galaxy Buds3 or Galaxy Buds3 Pro to your Galaxy Z Fold6, follow these steps:
1. Ensure your buds are in the charging case and open the lid.
2. Open the Galaxy Wearable app on your device.
3. Tap "Continue" or "Start" and allow the necessary permissions when prompted.
4. Tap the plus sign (+) to add a new device and let the app scan for your earbuds.
5. Select your buds when they appear under "Available devices" and tap "Pair" when prompted.
6. Review and agree to the terms, then tap "Continue" and allow any additional permissions.
After this, you'll be prompted to review features related to your buds, such as adaptive noise control and voice/siren detection. Continue tapping "Next" until your earbuds are fully set up and connected to your phone.
Additionally, check for software updates using the Galaxy Wearable app on your phone or tablet, on a PC, or through your TV.
If you need further assistance, please don’t hesitate to reach out to our Samsung Support Team. Your feedback underscores the importance of reliable connections and charging for daily use. Thank you for being a valued Samsung customer.
Use the Galaxy Z Fold6 with Galaxy Buds3 Pro or Buds3
https://www.samsung.com/us/support/answer/ANS10003511/#:~:text=Make%20sure%20your%20buds%20are,information%20and%20continue%20tapping%20Next.
Galaxy Buds won't stay connected to phone
https://www.samsung.com/us/support/troubleshoot/TSG10001339/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for your detailed feedback. The Galaxy Buds3 Pro are designed to provide excellent sound quality and smooth Bluetooth connectivity with Galaxy devices. They work seamlessly with your Galaxy Z Fold6. When you connect the Galaxy Buds3 or Galaxy Buds3 Pro to your Galaxy Z Fold6, you can access a variety of useful features. These include automatically switching between Galaxy devices, creating voice memos, translating in-person conversations, and locating your earbuds with SmartThings Find.
You can also customize your audio experience by adjusting the sound settings of the buds. To connect your Galaxy Buds3 or Galaxy Buds3 Pro to your Galaxy Z Fold6, follow these steps:
1. Ensure your buds are in the charging case and open the lid.
2. Open the Galaxy Wearable app on your device.
3. Tap "Continue" or "Start" and allow the necessary permissions when prompted.
4. Tap the plus sign (+) to add a new device and let the app scan for your earbuds.
5. Select your buds when they appear under "Available devices" and tap "Pair" when prompted.
6. Review and agree to the terms, then tap "Continue" and allow any additional permissions.
After this, you'll be prompted to review features related to your buds, such as adaptive noise control and voice/siren detection. Continue tapping "Next" until your earbuds are fully set up and connected to your phone.
Additionally, check for software updates using the Galaxy Wearable app on your phone or tablet, on a PC, or through your TV.
If you need further assistance, please don’t hesitate to reach out to our Samsung Support Team. Your feedback underscores the importance of reliable connections and charging for daily use. Thank you for being a valued Samsung customer.
Use the Galaxy Z Fold6 with Galaxy Buds3 Pro or Buds3
https://www.samsung.com/us/support/answer/ANS10003511/#:~:text=Make%20sure%20your%20buds%20are,information%20and%20continue%20tapping%20Next.
Galaxy Buds won't stay connected to phone
https://www.samsung.com/us/support/troubleshoot/TSG10001339/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
S25+ full review
on April 13, 2026
Posted by: Twarec371
[This review was collected as part of a promotion.] My new S25+ has proven to be an excellent companion for both extended journeys and critical tasks. It has significantly reduced my engagement in unproductive online browsing and has notably improved my grammar, particularly in the context of email correspondence and client business arrangements.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best ear buds ever
on April 13, 2026
Posted by: Neotrans
[This review was collected as part of a promotion.] I absolutely love my Galaxy buds. They make every chore or activity much easier. The fit is perfect and super comfortable, battery is great, sound is cristal clear. I recommend them 100%
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love My Buds
on April 13, 2026
Posted by: Lovebuds3
[This review was collected as part of a promotion.] I haven't tried the Galaxy A.I. I love the buds. They fit well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome
on April 13, 2026
Posted by: Money2alex
[This review was collected as part of a promotion.] I love these buds they are clear and work great. Want to try out Galaxy AI and get the best out my buds
Value
5
Written by a customer while visiting Samsung US