Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Lizzy! It’s great to see you’re enjoying the sound quality and features of these buds. To truly maximize your audio experience, it’s crucial to find the right ear tip size. As you already know, the Buds3 Pro comes in various sizes, so trying different options can help you achieve that snug fit, preventing any sound leakage and enhancing overall audio quality. When you have your ear tips selected, just a quick reminder to check the directional markings on the earbuds. Ensure the "R" is facing you when placing the right earbud in, and do the same for the left with the "L." It’s all about placement! For an even better fit, try angling the earbud so the microphone points toward your mouth—this can help with sound clarity during calls. Don’t forget to use the earbud fit test in the Galaxy Wearable app. This simple step can make a big difference in comfort and performance. We hope these steps help enhance your experience with your buds. If you have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Thank you for sharing your feedback about the Galaxy Buds3 Pro, Kallaar! We're glad to hear that you're enjoying the connectivity and sound quality. We understand how it can be concerning if your left earbud only charges to 60%. This can happen for a few reasons, such as dirty charging contacts or improper placement in the case. We recommend checking that the earbuds are seated correctly and inspecting the contacts for any debris or dust that might be affecting the charging. Additionally, try restarting both the earbuds and your connected device, and make sure your Wearable app is updated. If you continue to experience difficulties, please reach out to us at Samsung Support for further assistance. We're here to help you get the most out of your Galaxy Buds experience! -Kelvin
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Hi Jg2900! We truly appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro. It sounds like you were looking forward to a stronger experience, and we hate to see that the active noise cancellation (ANC) didn’t meet your expectations. While the ANC on the Buds3 Pro is designed to enhance sound immersion, it can sometimes be affected by fit or ear tip size, which you can adjust for a better seal. Regarding the sound quality comparison with your Buds2 Pro, we encourage you to explore the various equalizer settings available in the Galaxy Wearable app. Customizing the audio profile can help to enhance your listening experience based on your preferences. As for the LED stripes, we aimed to create a unique and stylish design that stands out, but we understand how it might not appeal to everyone. Be sure to check out the link attached for more information about what the blade tips are useful for. Your feedback is invaluable as we continue to make improvements and changes. If you have any other thoughts or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/au/support/mobile-devices/using-the-blade-lights-on-the-galaxy-buds3-pro/?srsltid=AfmBOopvTFFCdQk0QSq1le4sesgxvaWDA-vurVqAuVLuX_UAaVuyVUgc
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