Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,984 Reviews)
Open Ratings Snapshot
Rating breakdown 12,984 reviews
5 Stars
8,852
4 Stars
2,103
3 Stars
918
2 Stars
519
1 Star
592
78%of customers recommend this product. 
(
3,495 out of 4,506
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Great device to have on the go!
on March 13, 2025
Posted by: Frankenstein
[This review was collected as part of a promotion.] These buds are everything that they said they would be. The talk time is great and they connect instantly to my device once they are out of the case. These are the absolute best when it comes to noise cancelation.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Buds to "Wet" or to "Hot" to charge
on March 13, 2025
Posted by: EduardoO
Verified Purchase:Yes
My earbuds present a significant charging issue. They function correctly for a short period outdoors. However, upon returning them to their case, they no longer charge. I've noticed you cannot wear them outside for more then 5 to 10 min before the buds think they are wet or to hot. This renders them practically unusable for extended periods. Troubleshooting steps have not resolved the problem. Don't know if it is a software issue or what, but they are unusable like this.
Response from Samsung USBy R&R Team, March 14, 2025
It's great to hear from you, Eduardo. Thank you for sharing your experience with the Galaxy Buds3 Pro! We’re dedicated to providing top-quality sound and comfort, and we hate to see that you've faced some challenges. The Galaxy Buds3 Pro are designed for durability, including an IP57 water resistance rating, ensuring they can handle sweat and splashes. However, if you’re experiencing discomfort or false readings related to moisture or temperature, we recommend ensuring that the earbuds are clean and dry before use. For optimal performance, our buds are equipped with intelligent Active Noise Canceling technology, which allows for an amazing listening experience. If you've been using them outdoors, remember that extreme temperatures can affect performance, so we suggest enjoying them in moderate conditions to enhance your listening experience. Samsung products are covered against manufacturing defects in material and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase, or within 60 days of purchase at samsungcareplus.com. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing
on March 14, 2025
Posted by: Rule
Verified Purchase:Yes
Amazing sound. If you get the ear piece the right size it stays put. Love these headphones.
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Charging issues
on March 17, 2025
Posted by: Nacoby21
[This review was collected as part of a promotion.] The seamless actions across apps has been nice. However I have been frustrated with charging issues. Seems as though just popping the buds into the case doesn't ensure their complete charging. Many times I've gone to use them after they should be 100% and for some reason one earbud is nearly dead while the other is completely charged. Can be very frustrating.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 18, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Nacoby. It’s great to know that you’ve enjoyed the seamless integration across apps, as this feature is designed to enhance convenience and multitasking. Regarding the charging experience, it’s essential to ensure that the earbuds are correctly seated in the charging case, with the charging contacts properly aligned. The charging process will only begin once the contacts are securely connected. To maintain consistent charging, we recommended cleaning the charging contacts on both the earbuds and the case with a soft, dry cloth to remove any debris or moisture. If you continue to notice inconsistencies, it may be helpful to check the battery status through the Galaxy Wearable app. This app allows you to monitor the charge levels of both earbuds and the case to ensure they are charging as expected. Samsung products are covered against manufacturing defects in material and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase, or within 60 days of purchase at samsungcareplus.com. If you continue to experience this, please be sure to reach out to us at Samsung Support so that we can provide you with additional steps to resolve this. Thank you for being a part of the Samsung community! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great earbuds ergonomically awkward
on March 18, 2025
Posted by: John858
from USA
Expertise:Beginner
Verified Purchase:Yes
Triangular stems are not easy to handle and the case’s design needs to be reimagined. The clear lid will show micro scratches over time and the charging wells have the earbuds facing out which makes it unnatural when removing and replacing the earbuds as they face opposite of the direction they face when you place them in your ears. That’s an annoying shame because it takes away from the overall user experience. However, the performance and audio features were outstanding.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 19, 2025
Thanks for taking the time to share your feedback about the Galaxy Buds3 Pro, John. It’s wonderful to see that you found the performance and audio features outstanding. Galaxy buds are designed to provide a high-quality listening experience. Regarding the design, the triangular stems and the clear case lid were introduced to offer a sleek, modern look. However, we noted your observations about the handling and practicality of these features. To minimize micro-scratches on the clear lid, keeping the case in a protective pouch or a soft cloth when not in use can help maintain its appearance over time. As for the charging wells, their layout aims to ensure secure placement, but we recognize that the alignment might feel less intuitive. Carefully aligning the earbuds with their directional markings (L for left and R for right) before placing them in the case may make the process smoother. Once again, we appreciate your candid feedback. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent sound and connection
on March 21, 2025
Posted by: Derek88
[This review was collected as part of a promotion.] The sound in the newest buds 3 pro is very nice. Seamless actions across apps and connectivity between my fold6, wach ultra and galaxy book 4 edge is just awesome and really adds to the ease of us and overall experience. Really glad I decided to stay in the samsung ecosystem for this generation.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 21, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Derek! It's great to know you're enjoying the high-quality sound they deliver. The seamless connectivity across your Galaxy Fold6, Watch Ultra, and Galaxy Book 4 Edge truly showcases the power of staying within the Samsung ecosystem. Features like Auto Switch make it effortless to transition between devices, enhancing convenience and making multitasking a breeze. We're thrilled that these earbuds have added so much ease and enjoyment to your daily routine. Your decision to stay in the Samsung ecosystem has clearly paid off, and we're so glad you're loving the experience! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Never owned I hope it works great
on March 23, 2025
Posted by: ZeljoSampion
[This review was collected as part of a promotion.] Awesome product samo jos ako bude radio kako treba trebo bi biti dobar lijepo izgleda na slicu hocu da ih kupim
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome headphones
on March 24, 2025
Posted by: Tala99
[This review was collected as part of a promotion.] I really like the noise canceling and ambient sound option
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 25, 2025
We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro, Tala. We’re thrilled to see that you’re enjoying your buds, particularly the Active Noise Cancellation and Ambient Sound features. The Buds3 Pro have been redesigned with a refreshed look, providing revolutionary sound crafted for true audio lovers. With a comfortable new shape and improved hardware, they offer the high-resolution audio experience you’ve been craving. You'll be able to enjoy our best and most immersive audio yet, complete with Wind Shield, Blade Light, Swipe Control, and Pinch Control features. Once again, thank you for sharing your feedback on the Buds3 Pro. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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