Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,912 Reviews)
Rating breakdown 12,912 reviews
5 Stars
8,805
4 Stars
2,091
3 Stars
912
2 Stars
518
1 Star
586
78%of customers recommend this product.
(
3,492 out of
4,502)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
The best buds
on December 5, 2025
Posted by: Budsforlife
[This review was collected as part of a promotion.] So clear, clean and easy to use. The best buds in the market
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great sound
on December 5, 2025
Posted by: Lovemybuds3
[This review was collected as part of a promotion.] I use my buds for streaming while I exercise. Great quality sound and other features like touch increase volume
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product is great, the app, software, and featu
on December 5, 2025
Posted by: Mmo7894
[This review was collected as part of a promotion.] This amazing combination of AI is very helpful in using the products. I highly recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Long connection, sometimes don't connect
on December 5, 2025
Posted by: Olkh63
[This review was collected as part of a promotion.] If you use only one earbud instead of both, there is absolutely no noise cancellation, and the sound quality is noticeably worse compared to using the pair together. When you're on a phone call with just one earbud, you can hear everything happening around you. But when you wear both earbuds, you don’t hear anything except your own voice. It would be much better if wearing a single earbud provided the same level of noise cancellation as using both.
Another issue is that the earbud often doesn’t connect right away. You take it out of the case, put it in your ear, and then have to wait around 10–15 seconds before it finally connects. My phone is a Samsung Galaxy S24 Ultra, so it’s definitely not an old model. Overall, these earbuds perform worse than my previous Samsung Galaxy Buds.
Value
3
Response from Samsung USBy R&R, December 10, 2025
Hey there Olkh63,
We appreciate your detailed feedback on the Galaxy Buds3 Pro. These earbuds are designed to deliver immersive sound and smart noise control when used together, creating a focused listening experience. If you frequently notice your earbuds losing connection or not syncing properly, please ensure your earbuds' software is up to date. A quick factory reset can also realign your connection. Please check the link below for more details on updating your earbuds and performing a soft reboot if needed. Your feedback on connection speed and single-bud performance helps us improve pairing responsiveness for everyday use. We value your input and thank you for being part of the Samsung community.
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/#:~:text=Factory%20reset%20your%20Samsung%20earbuds.&text=Galaxy%20Buds%3A%20Tap%20About%20earbuds,tap%20Reset%20again%20to%20confirm.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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We appreciate your detailed feedback on the Galaxy Buds3 Pro. These earbuds are designed to deliver immersive sound and smart noise control when used together, creating a focused listening experience. If you frequently notice your earbuds losing connection or not syncing properly, please ensure your earbuds' software is up to date. A quick factory reset can also realign your connection. Please check the link below for more details on updating your earbuds and performing a soft reboot if needed. Your feedback on connection speed and single-bud performance helps us improve pairing responsiveness for everyday use. We value your input and thank you for being part of the Samsung community.
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/#:~:text=Factory%20reset%20your%20Samsung%20earbuds.&text=Galaxy%20Buds%3A%20Tap%20About%20earbuds,tap%20Reset%20again%20to%20confirm.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Omg!!! Love em
on December 5, 2025
Posted by: Galaxynova
[This review was collected as part of a promotion.] Love these they are amazing noise canceling is amazing and a great fit def recommend. Amazing with galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is revolutioning the world
on December 5, 2025
Posted by: Loverbuds3
[This review was collected as part of a promotion.] My Buds3pro , is one the most great galaxy buds in the market, is easy to use it , and I listening all my podcasts, all the time, with great sound and perfect stuff
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product works great
on December 5, 2025
Posted by: Eagle104
[This review was collected as part of a promotion.] I usually used sport headphones because I always had issues with buds falling out of my ears, but the way they are designed now they stay in the ear great and sound freat.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not quite as good as the Pro 1 & 2 buds that I've
on December 5, 2025
Posted by: LoveSamsung43v3r
[This review was collected as part of a promotion.] My device keeps dropping the music while listening to them constantly. I really believe that the buds pro, & pro 2 that I previously owned were more superior.
Samsung dropped the ball when the buds pro 3 were similarly designed to look like I-pods.
I strongly believe that the "Bean-Shaped" pros were unique & looked better than the pro 3 version. The sound quality on my pro 2 & 3 seemed better as well.
I've been a big Samsung supporter. I own a tablet & my 2nd Galaxy watch. I look forward to the Samsung ring & other products.
I honestly can say the pro 3s didn't meet my expectations. I'm hoping that will change with time.
Value
3
Response from Samsung USBy R&R, December 10, 2025
Ahoy LoveSamsung43v3r,
Thank you for sharing your honest impressions of the Galaxy Buds3 Pro. We appreciate your ongoing loyalty and thoughtful comparison to earlier Buds models. Your insights on design and connectivity offer valuable guidance as we continue to blend innovation with the signature comfort and sound that Galaxy users value. Your feedback helps shape the future of Samsung innovation. Thank you for being a valued customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your honest impressions of the Galaxy Buds3 Pro. We appreciate your ongoing loyalty and thoughtful comparison to earlier Buds models. Your insights on design and connectivity offer valuable guidance as we continue to blend innovation with the signature comfort and sound that Galaxy users value. Your feedback helps shape the future of Samsung innovation. Thank you for being a valued customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US