Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,983 Reviews)
Open Ratings Snapshot
Rating breakdown 12,983 reviews
5 Stars
8,851
4 Stars
2,103
3 Stars
918
2 Stars
519
1 Star
592
78%of customers recommend this product. 
(
3,495 out of 4,506
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Worst ear buds ever
on November 9, 2024
Posted by: Brad Klein
from Mattoon Illinois
Expertise:Expert
Verified Purchase:Yes
Worst ear buds ever. Sound worse than bud pro2 couldn't change song couldn't pause song i sold them on Facebook
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, November 11, 2024
Hi Brad Klein, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We undertand how frustrating it is to have a brand new device that is not meeting your expectations. We have some great resources to help our customers troubleshoot any frustration occuring such as the audio quality. We also have the full device manual available to help you with the touch and voice settings that allow you to pause and play your songs, adjust the volume, and change the track you are listening to on your device. We appreciate you being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Live changing
on November 26, 2024
Posted by: Danny D
Verified Purchase:Yes
Was using another brand that didn't live up to the standard I was looking for, so I ordered these and my life changed ,
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
GREAT SOUND, GREAT FIT!
on December 26, 2024
Posted by: Bud Man
from WV
Expertise:Intermediate
Verified Purchase:Yes
I LOVE THESE!!! Best fitting buds I've ever had. MIght buy another pair for backup if they go on sale again.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not great for galaxy buds pro 3
on January 3, 2025
Posted by: Don B
from Fl
Expertise:Intermediate
Verified Purchase:Yes
They make your hot. The buds seem to over heat occasionally. My air pods pro 2 always kept cool never over heating
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 4, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Don. We strive to provide the best quality in sound and comfort, and it’s important that our users feel fully satisfied. We noted your concern regarding the earbuds getting hot. The Galaxy Buds3 Pro is designed for optimal performance, but occasionally, high usage or specific environmental factors can cause them to warm up. We recommend ensuring that they are charged in a well-ventilated area and not exposed to extreme temperatures. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some challenges. Check out the link attached for more options to help troubleshoot this. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, we encourage you to reach out to us at Samsung Support for further assistance. We are committed to ensuring your satisfaction and providing the best audio experience possible. Thank you for being a valued Samsung customer! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Bomb buds 3 pro
on February 2, 2025
Posted by: Eugene
Expertise:Intermediate
Verified Purchase:Yes
Really enjoying the buds. Well crafted product. Sound quality and voice cancelation works well!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 4, 2025
Thank you so much for your feedback on the Galaxy Buds3 Pro, Eugene! We're excited to see that you’re enjoying them. The precision engineering that goes into our earbuds really enhances the overall sound experience, and it’s great to know that you’re finding the sound quality and noise cancellation to be effective. We designed them to create a truly immersive listening experience. If you have any more thoughts or questions you’d like to ask, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Small ear
on February 2, 2025
Posted by: Magy
from California
Expertise:Intermediate
Verified Purchase:Yes
I have a very small ear and they fall out. I changed the pads but it's the same thing. They fall out and hurt my ear if I use them for a long time because I'm constantly pushing them in so they don't fall out.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fantastic ear buds
on February 2, 2025
Posted by: Daniel
Expertise:Intermediate
Verified Purchase:Yes
Sounds terrific 👌 and they don't fall out of my ears
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 4, 2025
Hi Daniel! Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We’re thrilled to hear that you’re enjoying them. The comfort and secure fit are key features that enhance your listening experience, ensuring they stay in place while you enjoy your favorite songs. The Galaxy Buds3 Pro is equipped with an enhanced 2-way speaker system. The combination of an enhanced woofer and tweeter provides a wide frequency response that reveals the minute details in your music, making every note sound richer and more immersive. We appreciate your feedback and hope you continue to enjoy the incredible sound quality that the Galaxy Buds3 Pro offers. If you have any more thoughts or questions, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great galaxy!!!
on February 2, 2025
Posted by: Ronald G
from Noblesville Indiana
Verified Purchase:Yes
Great product, wish they came in black. Quality and sound are amazing.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 3, 2025
Thank you for your review, Ronald! We’re thrilled that you’re enjoying the amazing quality and sound of the Galaxy Buds3 Pro. They truly deliver an immersive audio experience, thanks to the combination of a 2-way woofer and tweeter, as well as the advanced Active Noise Cancellation feature, which lets you focus on what matters most. We appreciate your suggestion about a black color option. While we currently offer silver and white buds, we’re always looking for ways to enhance our product lineup, and your feedback is invaluable. We hope that you find the Ambient Sound feature useful! With three high-SNR microphones and a dedicated VPU for personalized beamforming, these earbuds really adapt to your environment, ensuring you can enjoy your music while staying aware of your surroundings. Plus, with an IP57 water and sweat resistance rating, they’re perfect for all activities, whether you’re at the gym or out for a run. If you have any more thoughts or questions, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
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