Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,983 Reviews)
Open Ratings Snapshot
Rating breakdown 12,983 reviews
5 Stars
8,851
4 Stars
2,103
3 Stars
918
2 Stars
519
1 Star
592
78%of customers recommend this product. 
(
3,495 out of 4,506
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
they completely outshine the AirPods 2 Pro.
on August 25, 2024
Posted by: the_real_7
Verified Purchase:Yes
Love these things—they completely outshine the AirPods 2 Pro.
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
If you have 2pro dont buy
on August 27, 2024
Posted by: Jake
The 2pro sounds like it has better base. These don't sound like how they were promoted to be.
Response from Samsung USBy Social Commerce, September 3, 2024
Hi there Jake, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you adjust the audio profile to best align to your preferences. We have provided a link to an article to help ensure the audio quality of your device is functioning as intended. We have also provided a link to the full device manual to walk you through any steps to adjust the audio. We have lastly provided a link to the Samsung Support Team if you continue to experience this matter or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing
on September 5, 2024
Posted by: Rich
from Connecticut
Expertise:Expert
Verified Purchase:Yes
Great upgrade.....Samsung cannot do anything wrong
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Get them!
on September 20, 2024
Posted by: SamsungFan
from TX
Expertise:Expert
Verified Purchase:Yes
I love my new headphones! They adapt to my environment and I can hear clearly not like the older model.
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Yay! Great purchase!
on September 20, 2024
Posted by: MickiK
from Minnetonka, MN
Expertise:Intermediate
Verified Purchase:Yes
So much better than the off-brand I had previously. Very responsive and I love the audio adaptive feature. They fit wonderfully - so comfortable. The 'pinch' option is so much better than the old tap version I used to have. Very happy with this purchase.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Mic is not good
on September 25, 2024
Posted by: Doubles
from Pittsburgh PA
Expertise:Expert
Verified Purchase:Yes
Sound is great but mic is really bad. Everyone says I sound mumbled and distant
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, September 26, 2024
Hello Doubles, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important the audio during your phone calls with your microphone are to you. We have provided a link below to an article to help you with the call settings, and we recommend ensuring your microphone is uncovered during your calls. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
A step down from buds pro 2
on October 11, 2024
Posted by: Moshe
from Key Largo
Expertise:Expert
Verified Purchase:Yes
The sound good, but fall out way easier than the buds pro 2. They also feel flimsier. It takes some getting used to to find the exact spot to click them. I'm sticking with the 2.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
3 out of 5
3
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, October 14, 2024
Hey Moshe, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are overall pleased with the audio quality, and we are thrilled to help you troubleshoot the fit and have the best possible usage with your earbuds. We have provided links to an article to help you with the optimal placement and another link to a video to change the ear tips to a more compatible size for your ears if necessary. We also recommend performing a fit test with your earbuds while you are wearing them and connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if these resources do not help you resolve this experience. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
I don't like them
on October 24, 2024
Posted by: AngelC4
[This review was collected as part of a promotion.] I do not like these at all. I bought them and used them maybe 2 or 3 times. They do not stay in my ears. I miss the "beans" please bring that design back.
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 24, 2024
Hi AngelC4, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you troubleshoot the secure fit of your earbuds with your device, and help you have the best experience possible. We have provided links to an article to help you find the ideal position, and another to a video to help you change the ear tips to the size that best aligns to your ears. We also recommend doing a fit test once you have your earbuds in your ears and are connected to the Samsung Wearables App. We have lastly, provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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