Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,921 Reviews)
Rating breakdown 12,921 reviews
5 Stars
8,811
4 Stars
2,093
3 Stars
912
2 Stars
518
1 Star
587
78%of customers recommend this product.
(
3,493 out of
4,503)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Superb Headphones
on September 29, 2025
Posted by: FORKliftingpals
[This review was collected as part of a promotion.] The best headphones money can buy. 360 sound interaction dnf ³³
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on September 29, 2025
Posted by: Darrin
[This review was collected as part of a promotion.] Galaxy AI features work awesome during my workouts. Sound is great and love the voice command feature allowing me to control volume, skips songs, etc while working out. Had an older version and certainly a must have upgrade looking for the latest and greatest.
Value
5
Written by a customer while visiting Samsung US
Posted by: Greg
from East Haven, ct
Expertise:Intermediate
Verified Purchase:Yes
The highs are too harsh when listening to a lot of voice. Non-music. For music there ok.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R, October 2, 2025
Hi Greg, Thanks for reaching out and sharing your experience with your Galaxy Buds3 Pro. If you notice harsh sounds when listening to voices, try lowering the high frequencies in the Galaxy Wearable app. Once connected, you can select from six equalizer presets on the Home screen to customize your sound. Use the slider to switch between Normal, Bass Boost, Soft, Dynamic, Clear, or Treble Boost. Experiment with these options to find the sound that works best for you right now. There are multiple ways to tailor the sound on your Galaxy Buds3 Pro, ensuring you always hear it your way. Check the link below for additional troubleshooting tips. We appreciate your review and are happy to have you as part of the Samsung community. Optimize your sound experience with Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001321/
-Ty
Samsung Support
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Samsung Community
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https://www.samsung.com/us/support/answer/ANS10001321/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Very comfortable and sleek design
on September 29, 2025
Posted by: Squeezer89
[This review was collected as part of a promotion.] These buds have great audio performance with different sound cancelling settings. Playing music sounds like you are at the concert.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Noise canceling and charging
on September 29, 2025
Posted by: Gman972
[This review was collected as part of a promotion.] The noise canceling doesn't really work anymore.And at times when charges and the other don't so I will pull him out the pack and one will be at ninety seven.And one will be at three percent.It's either or at any given time
Value
3
Response from Samsung USBy R&R, October 7, 2025
Hello Gman972, \nThank you for sharing your experience with your Galaxy Buds3 Pro. These earbuds offer up to 26 hours of playback per charge, which can increase to 30 hours when using a fully charged case. Make sure your buds are correctly placed in the case and that there are no obstructions affecting the connection. If issues continue, Samsung products are covered by a 12-month warranty against manufacturing defects in materials and workmanship. Additionally, you can opt for Samsung Care+ for extra coverage, extending protection and support for eligible devices. Please contact our Samsung Support Team for more details on warranty options. We appreciate your feedback and are glad to have you as part of the Samsung community.\nSamsung Care+ \nhttps://www.samsung.com/us/support/samsung-care-plus/\nSamsung Warranty\nhttps://www.samsung.com/us/support/samsung-care/\n-Ty \nSamsung Support \nsmsng.us/Samsung-Support \nSamsung Community \nsmsng.us/Samsung-Community \nFacebook \nsmsng.us/Facebook-Messenger \nX \nhttps://smsng.us/X-Messages\n
Written by a customer while visiting Samsung US
Customer Rating
2
Good earbuds + horrible case/charging = useless
on September 29, 2025
Posted by: Jake
from Pamama
Expertise:Expert
They are outstanding earbuds and work great. That being said, the case/charging ability is atrocious and makes using these difficult and frustrating. Every time I use them to go for a run or just charge the case the case will not charge them. It gives an error that charging has stopped and I need to clear the earbuds of moisture/debris. I can wipe them, clean them, use alcohol wipes, etc and nothong will work. Even if I simply charge the case while wearing them without working out I will get that error. I either have to make them sit for 6+ hours out of the case or mess with the charging prongs at the bottom of the vase with a smalls screw driver for it to work. Extremely frustrating. I have had these less than a month and have had the issue since day one. Its always the left ear bud for some reason, but sometimes both of them. There are dozens of reddit threads with this same issue. Wish I saw those before wasting my money on them.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
1
Value
4
Response from Samsung USBy R&R, October 22, 2025
Hi Jake,
Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. The charging case is considered the central hub for your earbuds. As long as your buds are updated, the charging process should be a breeze. Based on your experience, we would like to tailor our concern. Please reach out to our Samsung Support Team. Keep in mind, Samsung products are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and further support. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. We look forward to assisting you. Thank you for being a part of the Samsung community.
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
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Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. The charging case is considered the central hub for your earbuds. As long as your buds are updated, the charging process should be a breeze. Based on your experience, we would like to tailor our concern. Please reach out to our Samsung Support Team. Keep in mind, Samsung products are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and further support. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. We look forward to assisting you. Thank you for being a part of the Samsung community.
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
This are the best
on September 29, 2025
Posted by: Ghost503
[This review was collected as part of a promotion.] When I bought my buds3 Pro I was a little skeptical because I was more used to my buds2 pro and did not really liked the look, but from the first moment I put them in my ears they fit perfectly I knew I would love them, over time I wanted to replace the sponges and I couldn't find any information anywhere I had to search on youtube for a while I think that's the only complaint everything else was great, one day my son was playing and threw them in the pool and nobody noticed I thought I had lost them, 6 days later I found them and they were still working like the first day very well done Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on September 30, 2025
Posted by: Joven2013
[This review was collected as part of a promotion.] I'm using Samsung galaxy device (buds) during watching movies listen music with the help of Galaxy AI help me to enjoy while streaming
Value
5
Written by a customer while visiting Samsung US