Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,936 Reviews)
Open Ratings Snapshot
Rating breakdown 12,936 reviews
5 Stars
8,820
4 Stars
2,096
3 Stars
914
2 Stars
519
1 Star
587
78%of customers recommend this product. 
(
3,495 out of 4,506
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
I like Samsung Products
on September 2, 2025
Posted by: Anonymous
Verified Purchase:Yes
Great product. Good for back to school. Highly recommended.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Not Waterproof
on September 2, 2025
Posted by: Anonymous
from Houston, Texas
Verified Purchase:Yes
Not waterproof is the only reason I gave them 4 out of 5 stars. Sound quality is incredible. The water-resistant measure is only partial and you have to let them air dry before placing them back in the holder
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Bang for the Buck
on September 3, 2025
Posted by: Jay C
Verified Purchase:Yes
Bang for the buck these are great! The noise cancelation works better than my previous pods. They also feel comfortable and look unique.
Response from Samsung USBy R&R Team, September 3, 2025
Thank you so much for your great review, Jay! We’re ecstatic to see that you're enjoying the Galaxy Buds3 Pro. We took pride in enhancing the features with this iteration, particularly the noise cancellation. The ability to choose your level of Active Noise Cancellation allows you to filter out unwanted noise while still letting in just the right amount of ambient sound so you can enjoy your music the way you want. We're glad you find them comfortable and unique, and we truly appreciate your feedback! If you ever have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Sound quality and Charging
on September 3, 2025
Posted by: Mr T
from Memphis Tn
Expertise:Intermediate
Verified Purchase:Yes
Sound quality good 👍 👌
But charging is an issue. Charging Case blinking red when the left bud inserted.
However when software update checked the blinking light disappeared.......
I would recommend this to a friend!
Features
2 out of 5
2
Performance
3 out of 5
3
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 3, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! It’s great to see that you’re enjoying the sound quality of your buds! If you are still experiencing concerns regarding the charging, please make sure there’s no debris or moisture on the buds, the case, and the charging contacts. Also, ensure you’re using a Samsung-approved charger and check for any damage. Be sure to check out the link attached for additional troubleshooting steps if needed. Remember, Samsung offers a 12-month limited warranty for manufacturer defects, and you can add Samsung Care+ for extra coverage and support. If you still need help regarding this or anything else, feel free to reach out to Samsung Support. We’re always here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Cracked earpiece - poor quality
on September 3, 2025
Posted by: JustMe
from Utah
Expertise:Expert
Cracked earpiece, still on warranty - no fix. Quality is really poor.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 3, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We take pride in providing top-quality devices, and we hate to see that you cracked one of your buds. The Buds3 Pro features a durable design with a body made from Polycarbonate (PC), and includes premium materials like Aluminum for the main speaker mesh and Stainless Steel for the port mesh. The charging contacts are brass with rhodium plating, and the proximity sensor window is crafted from crystal epoxy to enhance performance. If you need assistance resolving this, please be sure to reach out to us at Samsung Support. We’re here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Ok at best
on September 3, 2025
Posted by: Cobybby
Expertise:Intermediate
Verified Purchase:Yes
Sound quality is nice. Stems are awful. They fit poorly compared to the buds 2 (and 1 even). Terrible for exercise and the buds often won't charge in the case after working out and need time to dry.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, September 3, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We genuinely want you to have the best experience possible, and we appreciate your feedback about the new stem design. To improve your fit, we recommend trying out the different-sized ear tips that come with your Buds3 Pro. Making sure that you have the right size is crucial to eliminating any gaps between your ear and the ear tip, which helps prevent sound leaks and ensures optimal audio quality. Once you’ve found the right tips, remember to check for the directional marks at the bottom of the earbuds—an "L" for left and an "R" for right. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the earbuds slightly so the microphone points towards your mouth, and adjust them until you feel a comfortable fit. You can also run an earbud fit test in the Galaxy Wearable app to make sure everything is perfect. Regarding the charging concerns after workouts, please ensure that both the earbuds and the case are free of debris and moisture. If you have any further concerns or if you continue to have challenges with the charging, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Good sound, terrible battery
on September 4, 2025
Posted by: Infuzibil
from Chișinău, Moldova
Expertise:Expert
Sound quality - 4/5. Out of the box, they sound good, albeit not stellar. But if you're willing to play with EQ a bit, they can sound amazing. Great sound stage and voice fidelity. Articulate lows with decent extension Sparkling highs.
Build quality - 4/5. Buds themselves are decent. The case feels cheap and can be easily scratched.
Battery life - 1/5. Absolutely horrible. I can get about 4h on one charge with adaptive ANC and UHQ sound. The case is even worse - only about 11h, which is less than half the advertised value.
Conclusion : don't buy it.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 4, 2025
Thanks for taking the time to share your thoughts on the Galaxy Buds3 Pro! We appreciate your feedback regarding the sound quality and design. It's great to see that you found the soundstage and vocal clarity impressive. We noted your concerns regarding the battery life. While you mentioned only getting about 4 hours of use, the Galaxy Buds3 Pro actually provides up to 26 hours of playtime per charge, which can be extended to 30 hours with a fully charged case. To make the most of your battery, there are a couple of adjustments you can try. When you're not using the earbuds, keeping them in the charging case with the cover closed can help conserve power. Additionally, adjusting the notification settings through the Galaxy Wearable app on your connected device or the Galaxy Buds app for iOS users can further optimize battery performance. We hope these tips enhance your experience with the Galaxy Buds3 Pro. If you continue to experience this, please do not hesitate to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Only with samsung headphones have problem
on September 4, 2025
Posted by: Mike
from Miami
Expertise:Expert
I love Samsung, the freedom he has to be able to do what he wants, I love it is incredible, but something I do not like is that the headphones always bring me problems with the previous ones, it was not heard loudly from one, and now with this, the problem I have is that the microphone works when he wants, I do not know if because they are the new ones, the first ones always go bad, but I always have problems with the headphones
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
3 out of 5
3
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 4, 2025
We appreciate you sharing your thoughts about the Galaxy Buds3 Pro, Mike! We appreciate your love and support for Samsung and want to help you get the most out of your Galaxy Buds3 Pro. We noted your concern about the buds microphone not working properly. We recommend trying to record something using the Galaxy Buds’ microphone to see how it performs. Listen to the recording and check if the sound is clear. If you’re still facing concerns, please clean your earbuds, as debris can block the microphone hole. Use a soft brush or cotton swab to gently remove any build-up. You can also restart your earbuds by placing them in the charging case for about 7 seconds before removing them. Additionally, consider resetting your earbuds through the Galaxy Wearable app by selecting Earbuds settings and then Reset. Remember that we offer a 12-month limited warranty for manufacturer defects, and Samsung Care+ provides additional coverage for your device. If you continue to have concerns, please reach out to us at Samsung Support so that we can take a further look into what may be causing this. -Kelvin
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Written by a customer while visiting Samsung US
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