Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,939 Reviews)
Rating breakdown 12,939 reviews
5 Stars
8,823
4 Stars
2,096
3 Stars
914
2 Stars
519
1 Star
587
78%of customers recommend this product.
(
3,495 out of
4,506)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
the casing does not work properly
on August 24, 2025
Posted by: David
from Miami
Expertise:Intermediate
After using the Bud pro2 I switched to the Bud pro3 and I couldn't. I bought them 3 times and 3 times they came with a faulty charge, incredible and frustrating... I ended up buying the Google Pixel...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
4
Response from Samsung USBy R&R Team, August 25, 2025
It's great to hear from you, David. We really appreciate you sharing your experience with the Galaxy Buds3 Pro. We take our customers' experience seriously, and we'd like a chance to help resolve this. We see that you've had some challenges with charging them. We attached a link at the end of this response to help you troubleshoot this. As you may already know, Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues, please be sure to reach out to us at Samsung Support so that we can look into why this may be happening. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Love these
on August 24, 2025
Posted by: Anon05
[This review was collected as part of a promotion.] I have used these for the past 6 months and have loved them. The ear tips fit snuggly in my ears and never had issues with it falling out during a run. The noise canceling on these are great as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sounds great and fit is perfect!
on August 24, 2025
Posted by: Sammyguy
[This review was collected as part of a promotion.] I love these earbuds. I struggle with earbuds fitting my ear, but these fit great. I really appreciate the sound quality and the bass is really strong. I've had tons of different earbuds, but I like these the most.
Value
5
Written by a customer while visiting Samsung US
Posted by: Pieo
Expertise:Expert
Verified Purchase:Yes
Keeps but keeps falling off ......................
Performance
5
Design
2
Value
3
Response from Samsung USBy R&R Team, August 25, 2025
Thank you for your review of the Galaxy Buds3 Pro, Pieo! We’re always excited to hear your thoughts. It’s important to us that you feel comfortable with your earbuds so you can fully enjoy amazing features like Active Noise Canceling, Adaptive Sound, Ambient Sound, and immersive 360 Audio. To get the best sound experience, make sure you have the correct size ear tips for your ears. A good fit is essential to prevent sound leaks and enhance audio quality. If you need assistance with changing the tips, our guide can help you through it. When putting the earbuds in, remember to match the R and L markings—right for the right ear and left for the left. A slight angle can help position the microphone towards you, and feel free to adjust them until they feel just right. You can also use the earbud fit test in the Galaxy Wearable app to ensure they fit well. If you have any other questions or concerns, please reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
Great earbuds
on August 24, 2025
Posted by: ChocolateSaiyan
[This review was collected as part of a promotion.] I use them all the time for my job. Great battery life and excellent sound quality. Only reason I don't give 5 star is solely because the tips the come with are generic and poor. I had to buy after market ones to improve the comfortability of the.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is overall amazing
on August 24, 2025
Posted by: FunnyBuddy
[This review was collected as part of a promotion.] Ever since I got my device, I've always been using it, its battery life is crazy good, I could be on call for a long time with little change to the battery, best buds for galaxy ai of course, ambient mode is really good, you'll almost forget you even have earbuds on, the silent mode is pretty good, you can still hear higher frequencies, but its still good anyways, bass is amazing, and you can choose the equalization, extremely good i really recommend this product.
Value
5
Written by a customer while visiting Samsung US
Posted by: JohnC
from Columbus, Ms
Expertise:Intermediate
Verified Purchase:Yes
My wife loves her new earbuds that we purchased with her new ZFold 7.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Sound quality is great. Fits in my ear perfectly. Overall I am impressed and really glad I made the decision.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US