Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,974 Reviews)
Rating breakdown 12,974 reviews
5 Stars
8,848
4 Stars
2,103
3 Stars
916
2 Stars
519
1 Star
588
78%of customers recommend this product.
(
3,495 out of
4,506)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Burning smell on the earbuds
on February 27, 2026
Posted by: Rkm32
from South Carolina
I bought 2 bud pros for me and my wife during thanksgiving. Both of them have constant burning plastic smell that’s nauseating. I am disappointed with the product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, March 3, 2026
Hi Rkm32,
Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. If you notice any unusual smell coming from your earbuds, it may be due to the internal materials. We recommend refraining from continued use. Additionally, if the earbuds feel too hot to touch, please contact our Samsung Support Team, as it may be necessary to evaluate your Galaxy Buds3 Pro.
We have partnered with uBreakiFix as an authorized repair location. Please note that Samsung products are covered against manufacturing defects in materials and workmanship under a limited 12-month warranty specified for each product. Additionally, we offer the option to add extra coverage with Samsung Care+, which provides extended support and protection for eligible devices.
We are here to help. Please contact Samsung Support using the information provided below. Thank you for your feedback and for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. If you notice any unusual smell coming from your earbuds, it may be due to the internal materials. We recommend refraining from continued use. Additionally, if the earbuds feel too hot to touch, please contact our Samsung Support Team, as it may be necessary to evaluate your Galaxy Buds3 Pro.
We have partnered with uBreakiFix as an authorized repair location. Please note that Samsung products are covered against manufacturing defects in materials and workmanship under a limited 12-month warranty specified for each product. Additionally, we offer the option to add extra coverage with Samsung Care+, which provides extended support and protection for eligible devices.
We are here to help. Please contact Samsung Support using the information provided below. Thank you for your feedback and for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great wireless earbuds with 1 flaw.
on July 24, 2024
Posted by: Bddlac
[This review was collected as part of a promotion.] The audio quality of these earbuds is impressive, and the blade lighting adds a nice aesthetic touch. The Galaxy AI feature is quite useful, particularly the live translation feature for international travel or communication with non-native speakers. I have been using the Buds 3 Pro for approximately three days and am generally pleased with them, except for the slight difficulty in switching out the ear tips. To resolve this issue, I attached the ear tip to the small plastic piece that connects it to the earbud using superglue, which proved to be an effective solution. I highly recommend these earbuds, especially considering Samsung's efforts to improve the ear tip design.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best upgrade ever
on July 24, 2024
Posted by: diazrh9
[This review was collected as part of a promotion.] The quality of the music is fantastic. The new design is is not only great but is more comfortable to wear and to take off the bud. I was afraid that it will fall of if I have any movement but I even cut the grass and they don't move.
Value
5
Written by a customer while visiting Samsung US
Posted by: Gabriel
from California
Expertise:Intermediate
Verified Purchase:Yes
To start off, they're good. They fit great in the ear and have good sound with some bass. The hard part about these is getting used to the areas to touch for volume and skipping songs, but once you figure out how the touch works, it's easy.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: David
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Good quality and easy to navigate just the fitting
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Junny
from GA
Expertise:Intermediate
Verified Purchase:Yes
Sometimes left bud doesn't connect immediately but after closing it and re opening them it works fine. My guess is this will be fixed with a software update. Other than that they sound amazing, and work perfectly
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Picky guy
from Munster, Indiana
Expertise:Intermediate
Verified Purchase:Yes
So far this buds are great. Clear sound, noise cancelation and comfortable in your ears.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent product I would like to enjoy longer.
on July 26, 2024
Posted by: Forte
from Dallas, TX
Expertise:Expert
Verified Purchase:Yes
Better fit than airpods. I have owned all the galaxy buds renditions my favorite being the buds +. The buds 3 pro are excellent for daily use, my only wish is an 11 hour play time like the buds +.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US