Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,967 Reviews)
Rating breakdown 12,967 reviews
5 Stars
8,843
4 Stars
2,102
3 Stars
915
2 Stars
519
1 Star
588
78%of customers recommend this product.
(
3,495 out of
4,506)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4
Great Update, could be better
on July 25, 2024
Posted by: Noahfurg
[This review was collected as part of a promotion.] The sound quality is great, the design is sleek and they perform well. 2 places for improvement: I miss the actual touch/tap controls vice the tactile button. When running, it's easier to tap than clutch the bud in the exact place to switch tracks. Secondly, they are a little awkward to put back in the case. I have to spin them in a weird direction which typically makes me drop them or fall clumsily into the case, and not aligning to the slots they should fall in to.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent ambient noise
on February 19, 2025
Posted by: OKCSteve
[This review was collected as part of a promotion.] These things are legit.
Great audio, great noise cancelling and great ambient sound!
I suffer and am sensitive to pressure pockets or plugged ear feeling and these things make it seem like they're not even in my ears!!! No previous Samsung buds did that, but these do.
Cons:
- An earbud broke when changing them, one get stuck (very briefly) in my ear.
- my ears tend to want to eject these things when I talk or move a certain way. It's even worse if I chew. I've tried all 3 sizes but no luck.
- An earbud broke when changing them, one get stuck (very briefly) in my ear.
- my ears tend to want to eject these things when I talk or move a certain way. It's even worse if I chew. I've tried all 3 sizes but no luck.
I also have a pair of Samsung Buds Love and still think they're the best open ear fit (if it works for you) still.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product
on February 25, 2025
Posted by: Juan25
[This review was collected as part of a promotion.] You can't control the volume from the earbuds and that's a deal breaker for me because I don't keep phone in my hands all the time
Value
4
Written by a customer while visiting Samsung US
Posted by: Benjamin
from Fort Walton Beach, FL
Expertise:Intermediate
Verified Purchase:Yes
I've been using the Buds 3 Pro now for a month or so, But I have to say that they're outstanding ear buds the sound quality is great with lots of customization. The added ai features are fun and very handy to use. They could improve on some things for one the noise cancelation could be better and it improve drastically when you change the rubber ear tips for memory foam tips. I would recommend Samsung to include them this would be such an improvement both audio quality wise as noise cancelation wise.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R Team, May 5, 2025
Hey Benjamin! Thank you for sharing your experience with the Galaxy Buds 3 Pro! It's great to see that you're enjoying the sound quality and customization options. Our team designed those AI features to enhance the listening experience, and it's great to know you find them useful. We appreciate your feedback on the noise cancellation. Your suggestion about including memory foam tips is valuable, and we’re always looking for ways to improve our products. We hope you continue to enjoy your Galaxy Buds 3 Pro, and please know that your insights help us on our journey to create even better audio experiences! For any concerns or questions, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
not worthy they are a waste of money
on August 31, 2025
Posted by: Xxxrvg
They do not stay it the ear they fall all the time no matter what you do. They also do not stop the outside noise. Sound is not that gray!
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, September 2, 2025
Thank you for your feedback about the Galaxy Buds3 Pro! We noted your concerns about them not staying in and the outside noise not being effectively blocked. A common reason for this is the size of the ear tips you're using. The Galaxy Buds3 Pro come with different sizes, so it’s essential to choose the right ones for your ears to create a snug fit and minimize any gaps. This not only helps them stay in place but also improves sound quality and noise cancellation. To ensure the best fit, check the directional marks on the earbuds—the “R” should face you in your right ear and the “L” in your left ear. You can also try adjusting the angle slightly and running the earbud fit test in the Galaxy Wearable app to get just the right fit. Additionally, exploring the Equalizer settings can help personalize your listening experience. If you have any further questions or need assistance, please feel free to reach out to Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: IsJo
from New York
Expertise:Intermediate
Verified Purchase:Yes
When I'm on a call, I have to speak extremely loud for other party to hear me. Calls are terrible
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R, October 15, 2025
Hey IsJo,
Thank you for reviewing the Galaxy Buds3 Pro. Your feedback on call clarity offers valuable insights into the voice experience. The Buds3 Pro include adaptive microphones and advanced noise control to enhance communication in different environments. When paired with a Galaxy device, these features work together to provide clear, stable sound and a dependable connection. Check that each earbud is oriented correctly and fitted properly in the right ear. If necessary, switch out the tips for a better fit to reduce audio leaks. Verify your device's volume level and increase it on your phone if needed, using the Volume up button. If the volume is maxed but sound remains low, it’s probably because the phone and earbuds have separate volume controls. To adjust the earbuds’ volume, set up touchpad commands and review the media volume limiter settings. For more tips on improving call audio quality, see the linked article below. If you need further help, contact the Samsung Support Team.
Poor audio quality when using Galaxy buds to make calls
https://www.samsung.com/us/support/troubleshoot/TSG10007434/
-Ty
Samsung Support
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Thank you for reviewing the Galaxy Buds3 Pro. Your feedback on call clarity offers valuable insights into the voice experience. The Buds3 Pro include adaptive microphones and advanced noise control to enhance communication in different environments. When paired with a Galaxy device, these features work together to provide clear, stable sound and a dependable connection. Check that each earbud is oriented correctly and fitted properly in the right ear. If necessary, switch out the tips for a better fit to reduce audio leaks. Verify your device's volume level and increase it on your phone if needed, using the Volume up button. If the volume is maxed but sound remains low, it’s probably because the phone and earbuds have separate volume controls. To adjust the earbuds’ volume, set up touchpad commands and review the media volume limiter settings. For more tips on improving call audio quality, see the linked article below. If you need further help, contact the Samsung Support Team.
Poor audio quality when using Galaxy buds to make calls
https://www.samsung.com/us/support/troubleshoot/TSG10007434/
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Staten island ny
Expertise:Intermediate
Verified Purchase:Yes
These are great. Better than my sony or beats. Work great w my s 24 ultra. The buttons and quirks take some getting used to but only a week and they are becoming better and better noise cancellyis great ambient mode great call quality good
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from New york city
Expertise:Expert
Verified Purchase:Yes
Didn't listen to the negative hype. Very happy with the sound and controls. Especially love the voice controls
I would recommend this to a friend!
Written by a customer while visiting Samsung US