Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,042 Reviews)
Rating breakdown 13,042 reviews
5 Stars
8,896
4 Stars
2,114
3 Stars
920
2 Stars
519
1 Star
593
78%of customers recommend this product.
(
3,496 out of
4,507)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Charging doesn't always work.
on July 28, 2025
Posted by: MrPaddy
[This review was collected as part of a promotion.] The charging port in the bud case is loose and doesn't always charge the ear buds unless the power cord is plugged in. Ear buds don't lay flat there for the charge is always interrupted by the slightest movement. I think the charging would benefit more if they actually sat secure and snug instead of loose!
Value
3
Response from Samsung USBy R&R Team, July 30, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! We noted your concerns regarding the charging challenges with your earbuds. Typically, the buds case should only need charging to charge the buds if the case is completely drained. We recommend checking the charging contacts for any debris or damage, as this can sometimes affect performance. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you continue to experience difficulties after this, please don’t hesitate to reach out to us at Samsung Support. We’re here to help and can assist further to ensure your buds are working perfectly. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
I literally love them
on July 28, 2025
Posted by: Anazara
[This review was collected as part of a promotion.] The sound quality is really good. Specially the noice cancelation is the best ear buds I've had so far
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The item is wonderful. Works well, good sound.
on July 28, 2025
Posted by: Love2buy
[This review was collected as part of a promotion.] Use the product of watching and streaming video, movies and works great . Take them to Dr's office and has great sound quality. It's very important especially at the Dr's appointment waiting rooms . People ask about the earbuds too . I say they work well and like them alot .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Best Buddies for workout
on July 28, 2025
Posted by: Manett1
[This review was collected as part of a promotion.] I live to ise galaxy ai to edit photo erase somo object, it is to accurate and clear
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Unbeatable quality.
on July 28, 2025
Posted by: Dani250
[This review was collected as part of a promotion.] I love the best headphones I've ever had, I love their audio quality, their ease of being able to use them with gestures, the best audio cancellation I've ever been able to try. I love being able to use them on every trip, and help me with some translation.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome for listening to music and watching movies
on July 28, 2025
Posted by: Jalapeno
[This review was collected as part of a promotion.] The Galaxy AI is great for translating live conversations. The buds are also great for listening to music and watching movies.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Liked them so much, I got second pair for work.
on July 28, 2025
Posted by: Earldom
[This review was collected as part of a promotion.] I love the sound as well as the Galaxy AI features. All I have to do is speak and the buds control my listening. "Play music", "Volume up", and other commands couldn't be easier. Did I mention the sound? Top notch. Highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best earbuds
on July 28, 2025
Posted by: Aymen5
[This review was collected as part of a promotion.] I have zfold 5 I have tried multiple ear buds even air pads pro I really didn't like any of them. I even tried multiple, all, amsung buds such as live, buds you name it I have tried it and didn't like any of it. During that time samsung announced buds3 pro and mu expectation was same as buds2 so my hope was not high. But when I saw the fresh new look I knew I had to try it and ohh boy i liked it immediately. The noise cancelation is nice. It also have crazy Galaxy AI future such as saying the command "volume down" turns the volume down.
Value
5
Written by a customer while visiting Samsung US