Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,044 Reviews)
Rating breakdown 13,044 reviews
5 Stars
8,898
4 Stars
2,114
3 Stars
920
2 Stars
519
1 Star
593
78%of customers recommend this product.
(
3,496 out of
4,507)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Not a Fan of Charging Station
on July 28, 2025
Posted by: NickNameHere
[This review was collected as part of a promotion.] This model keeps popping out of my ear, despite trying different bud sizes. And there are times when, if I am not listening to music, the noise cancelling hurts my ears and I have to take them off right away. Had to take off the noise cancelling because it was that bad.
Also, when I place the buds into the charging port, 80% of the time one or both buds will not charge because "there is debris on the tip and must be cleaned). I will not always be notified and thus find out when I try to use them.
Would not recommend.
Value
2
Response from Samsung USBy R&R Team, July 30, 2025
We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro! We really appreciate your feedback. We see that you have some concerns, and we're here to help! If you haven't already, please try the fit test available in the wearable app, as it can help enhance your fit and noise cancellation experience. Also, be sure to check out the link for more tips on how to get the best fit with your Buds3 Pro. As far as your concerns about the charging, ensure you're using Samsung-approved chargers and check for any damage, debris, or moisture in the charging case. As far as what you are experiencing with the Active Noise Cancellation, please reach out to us at Samsung Support so that we can gather some additional information and better assist you. We're here to help you enjoy your Galaxy Buds3 Pro to the fullest! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/ (how to wear your buds)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10003519/ (how to wear your buds)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product
on July 28, 2025
Posted by: Brianhurd97
[This review was collected as part of a promotion.] I have all the galaxy buds and by far them are the best ones that u have
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
These have the best sound balance I've ever heard
on July 28, 2025
Posted by: Golden3z
[This review was collected as part of a promotion.] These buds have the best sound balance I've ever heard in earbuds. The ANC works flawlessly and they're so comfortable I forget there in my ears sometimes.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love Love Love
on July 28, 2025
Posted by: BlackieChan
[This review was collected as part of a promotion.] Love the sound quality. I use it for every day use for listening to audiobooks, music, subliminals, and calls. Still getting use to the Galaxy AI feature and I am really satisfied with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing sound and AI features
on July 28, 2025
Posted by: Awesomebud123
[This review was collected as part of a promotion.] Sound is awesome as well as "Galaxy AI "features.My favourite feature is live call translator.Only thing i wish it had improvement is the fit of the earbud.It fells off when i jog around.Otherwise it is a perfect bud for daily usage.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I like them work well
on July 28, 2025
Posted by: Tepe2gt
[This review was collected as part of a promotion.] My s24 works perfectly for me in movies except in the camera is good and A1 I always use it several times and everything works perfectly for me
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on July 28, 2025
Posted by: Rich2021
[This review was collected as part of a promotion.] I utilize these in my office. Great for listening to podcasts and love how they mute and allow you to hear people taking around you. Battery life is good as well, last all my shift.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good sound and bass
on July 28, 2025
Posted by: Halukitty
[This review was collected as part of a promotion.] Good sound and battery life but they fall off ear. Would reccomend despite this though
Value
3
Response from Samsung USBy R&R Team, July 30, 2025
Thank you so much for taking the time to share your feedback on the Galaxy Buds3 Pro, Halukitty. We always appreciate hearing from our valued customers. It's awesome to know that you're satisfied with the sound quality and battery life. We understand that having a great fit is also an important factor in your overall listening experience. We recommend using different-sized ear tips with the Galaxy Buds3 Pro to ensure a proper fit. Start by selecting the right size tips for your ears, making sure there are no gaps between your ear and the tip to avoid sound leaks and optimize audio quality. To insert the earbuds, check the bottom for directional markings — an "L" for the left earbud and an "R" for the right. Insert the R earbud into your right ear with the "R" facing you and the L earbud into your left ear with the "L" facing you. Angle the earbuds slightly so that the microphone on the bottom points towards your mouth, and adjust the fit by rotating them forwards or backwards until they feel comfortable. You can also run an earbud fit test in the Galaxy Wearable app to confirm that you have the proper fit. We hope you continue to enjoy your experience with the Buds3 Pro. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/ (how to wear your buds)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10003519/ (how to wear your buds)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US