Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,966 Reviews)
Rating breakdown 12,966 reviews
5 Stars
8,842
4 Stars
2,102
3 Stars
915
2 Stars
519
1 Star
588
78%of customers recommend this product.
(
3,495 out of
4,506)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Not happy - poor sound quality, cheap looking
on September 6, 2024
Posted by: SamsungFanNotAnymore
from Eagan, MN
Expertise:Expert
The right bud doesn't charge form the case. It only charges when the case is connected to the charger. There is a loud humming sound when you put the buds in your error - very annoying. Adaptive sound is useless - good only when you are using it in jungle - it changes your settings even when you are not chatting. I pass a chatting couple on the walkway, and it thinks I am chatting and change the settings. The sound quality is worse than Buds 2 Pro. The only thing I really liked is the voice command to adjust volume or move to the next song - very handy when exercising or riding bike. I passed the window to return, and it is just sitting in a drawer. I am super happy with my Nothing Buds sound quality.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Social Commerce, September 9, 2024
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important your earbuds are to you and wanting the best listening experience possible. We have provided a link to an article to help you troubleshoot the audio quality, and to the full device manual to help you with the settings of your earbuds. We have lastly shared a link to the Samsung Support Team if you would like assistance with all options available to you to resolve this experience. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Terrible battery 😞
on April 27, 2025
Posted by: Richie
Worst headphones ear buds I ever have 😌
I should never buy it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 28, 2025
Thanks for taking the time to share your candid feedback on the Galaxy Buds3 Pro, Richie. We always look forward to hearing from you and getting your insights. We hate to see that you haven't had the best experience with your buds due to the battery life you've experienced. The Buds3 Pro are made to last with up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. To conserve battery power on your earbuds and ensure they last when you need them most, consider making a few adjustments. First, always store your earbuds in their charging case with the cover closed when you're not using them. This helps maintain their charge. Additionally, you can optimize battery life by adjusting notification settings. If you're using a connected phone with the Galaxy Wearable app, make changes there; for iOS users, simply modify the settings in the Galaxy Buds app. These simple steps can significantly extend the usability of your earbuds. We hope that this help enhance your experience with the Buds3 Pro. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Distracting noise
on November 21, 2025
Posted by: Johnni
Expertise:Intermediate
I am a nail tech, working around those clipper, everytime I clipped people nail the bud get distracting noise
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
5
Response from Samsung USBy R&R, November 24, 2025
Dear Johnni,
Thank you for sharing how the Galaxy Buds3 Pro work in your workspace. Adaptive noise control adjusts to different environments, and your feedback emphasizes the need for accurate tuning to maintain focus. We appreciate insights from professionals; if you can, please reach out to our Samsung Support Team so we can understand how your earbuds perform during specific tasks. Thank you for being part of the Samsung community.
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
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Thank you for sharing how the Galaxy Buds3 Pro work in your workspace. Adaptive noise control adjusts to different environments, and your feedback emphasizes the need for accurate tuning to maintain focus. We appreciate insights from professionals; if you can, please reach out to our Samsung Support Team so we can understand how your earbuds perform during specific tasks. Thank you for being part of the Samsung community.
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the upgraded sound!
on July 31, 2024
Posted by: Nikl81
[This review was collected as part of a promotion.] I own every interation of galaxy buds. These have great sound, the addition of being able to use Galaxy AI is great!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
These earbuds Rock!!!!
on July 26, 2024
Posted by: EdtheBudman
[This review was collected as part of a promotion.] I pre-ordered the Galaxy Buds 3 Pro great pre order deals. I like to use my buds for listening to music, making calls. The new voice features are awesome. The new design gets knocked for being look alikes to another famous pair of buds with stems bud samsungs tweaks make for a great new pair of buds that sound great. Great Active noise cancellation. The new siren feature works as advertised. All around the Galaxy AI has made my music sound better all without input from me.
Value
5
Written by a customer while visiting Samsung US
Posted by: Ting
from Chicago, Illinois
Verified Purchase:Yes
This was the best upgrade from my orginal Galaxy Buds Pro. What a improvement! Fits so perfectly in my ear from my previous headphones, which I always had a problem always slipping out of my ear and didn't fit properly like I wanted. The improvement of clairty and the great features on this device is amazing. Works great with the gear app and along with my Galaxy S24 Ultra Which I got this past January. Always been a fan of Samsung devices, have been using them over the year and use the Samsung eco system to my advantage. Samsung you have done a great job, and always improving your products, which puts a smile on my face. I very glad with my purchase and can't wait to see you guys come up next!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Emily F
from Maine
Expertise:Intermediate
Verified Purchase:Yes
These are amazing! Worth every penny I spent on them and a huge step up from the previous galaxy buds
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: MadMonk
Expertise:Intermediate
Verified Purchase:Yes
Great quality. Great sound. No issues. Great call quality.
Written by a customer while visiting Samsung US