Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,965 Reviews)
Rating breakdown 12,965 reviews
5 Stars
8,841
4 Stars
2,102
3 Stars
915
2 Stars
519
1 Star
588
78%of customers recommend this product.
(
3,495 out of
4,506)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Poor fit
on August 31, 2025
Posted by: Likeanc
from Ohio
Expertise:Intermediate
I like the sound and features. But the fit is very poor. I tried all three tips with no improvement. I feel if these were engineered correctly the fit would not be a problem.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy R&R Team, September 2, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We appreciate your feedback regarding the fit. We understand that not finding the right fit can be frustrating, especially since you’ve already tried all three tips. It’s important that the buds fit comfortably without gaps, as this helps prevent sound leaks and ensures optimal audio quality. Galaxy Buds are designed to accommodate a variety of ear types and sizes, and we want to assist you in finding the right fit. If you need guidance on changing the tips, please refer to our instructions for the Buds3 Pro tips. Once you select the right tips, ensure that the 'R' and 'L' markings are positioned correctly, with the microphone angled toward your mouth. You can fine-tune the fit by rotating the earbuds until they feel just right. Additionally, consider running an earbud fit test in the Galaxy Wearable app to confirm the optimal fit. If you have any further questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: IAMBLAZE
Verified Purchase:Yes
Very nice buds with clean audio, hope otherwise go out and get these.
Written by a customer while visiting Samsung US
Posted by: Nitzer
Verified Purchase:Yes
Nice looking, light weight, nice sound, good noise cancellation, but could be better :)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Nitzer! We're happy to see that you like their design, lightweight feel, and sound quality. The Buds3 Pro features an enhanced 2-way Speaker with an advanced woofer and tweeter that captures every tiny detail in your music, which makes the listening experience even better. We appreciate your feedback and would love to know what more can be done to improve your experience with the Buds3 Pro. If you have any questions or would like to share suggestions, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Bassam
from San Diego, CA
Expertise:Expert
Verified Purchase:Yes
I regret my purchase, it does not auto interpret as advertised, instead they are dependent on the AI feature to be activated on phone device (which in some cases is blocked by the carrier), also my new buds came with a defect detecting moisture and blocking charging randomly without exposure to liquid or moisture.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 18, 2025
Thank you for taking the time to share your experience with the Galaxy Buds3 Pro, Bassam. We appreciate your feedback regarding the Interpreter feature. In terms of the moisture detection concern and the inability to use this with your carrier, we want to address that right away. Samsung offers a 12-month limited warranty for manufacturer's defects, and we encourage you to reach out to Samsung Support so we can gather additional details and assist you further with this matter. Also, consider looking into Samsung Care+ for extended protection and support for your devices. Your satisfaction is a priority for us, and we’re here to help! Please reach out to us at Samsung Support so that we can work with you to get these concerns resolved. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Elvis
from Cherry Hill NJ
Expertise:Intermediate
Verified Purchase:Yes
I love the sound of the ear buds but they keep on slipping out of my ears.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love the way it fits in my ear 12 hrs no pain
on September 22, 2025
Posted by: Jqy33577
[This review was collected as part of a promotion.] Your birds are super easy to connect. And I love the color of it. Also, it fits in my ear so easy. I keep earbuds in my ear for at least 12 to 14 hours a day, one earbud. At a time earbud case, you can charge 2 and a 1 times
And each ear burns less charging. The playtime charging last bad, 8 to 12 hours. Now play time charging lasts about 12 hours. If I have both of them in my ear then well I am live in a concert feeling and base is just lost
And each ear burns less charging. The playtime charging last bad, 8 to 12 hours. Now play time charging lasts about 12 hours. If I have both of them in my ear then well I am live in a concert feeling and base is just lost
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Good headphone bad charging
on September 25, 2025
Posted by: Blaze
Expertise:Expert
Got a brand new buds today use it it works perfectly but when I went to charge it left side wasn't working saying it wet it not wet. Then it disconnect to my phone now I can't even connect it
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R, September 30, 2025
Hello Blaze, Thank you for contacting us and sharing your experience with your Galaxy Buds3 Pro. If you receive an error message about moisture detection, ensure you've wiped your earbuds thoroughly with a dry cloth. Try using them again, and if the problem continues, run diagnostics through the Members App. If necessary, reach out to support via the Support Section. We're here to assist you. We appreciate your loyalty as a Samsung customer. How to submit an error report for your Galaxy device or app
https://www.samsung.com/us/support/troubleshoot/TSG10003603/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Stopped working within a month
on October 2, 2025
Posted by: Belfeezy
[This review was collected as part of a promotion.] I purchased the Galaxy Buds 3 Pro with the expectation that a premium Samsung product would deliver a reliable, high-quality experience. Unfortunately, my ownership of this device has been marked by consistent frustration and disappointment. The most significant issue has been charging reliability. On numerous occasions, the charging case indicates that it is functioning properly, yet one or both earbuds fail to charge as intended. I have attempted multiple solutions, including using official Samsung chargers, different cables, and various power sources, but the problem remains unresolved. This has resulted in the earbuds frequently running out of power at inconvenient times, which defeats the entire purpose of owning wireless earbuds.
Equally concerning is the instability of the Bluetooth connection. Despite being paired with a compatible Samsung phone, the earbuds often disconnect unexpectedly during music playback or phone calls. At times, they struggle to reconnect, requiring me to reset the pairing process altogether. These interruptions severely undermine both productivity and enjoyment, especially during work-related calls or when listening to media on the go.
While the audio quality is acceptable when the earbuds are functioning, it does not compensate for the fundamental flaws in charging and connectivity. I reached out to Samsung support and followed all recommended troubleshooting steps, including firmware updates and resets, yet the problems persist. This was.....
Equally concerning is the instability of the Bluetooth connection. Despite being paired with a compatible Samsung phone, the earbuds often disconnect unexpectedly during music playback or phone calls. At times, they struggle to reconnect, requiring me to reset the pairing process altogether. These interruptions severely undermine both productivity and enjoyment, especially during work-related calls or when listening to media on the go.
While the audio quality is acceptable when the earbuds are functioning, it does not compensate for the fundamental flaws in charging and connectivity. I reached out to Samsung support and followed all recommended troubleshooting steps, including firmware updates and resets, yet the problems persist. This was.....
Value
1
Response from Samsung USBy R&R, October 22, 2025
Hi Belfeezy,
Thank you for sharing your detailed experience with your Galaxy Buds3 Pro. Our goal is to provide our users with an excellent, streamlined audio experience. Based on what you have mentioned, Samsung products are of the highest quality and are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and further support. Please reach out to our Samsung Support Team to discuss warranty options. We are here to help. Thank you for choosing Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
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-Ty
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Thank you for sharing your detailed experience with your Galaxy Buds3 Pro. Our goal is to provide our users with an excellent, streamlined audio experience. Based on what you have mentioned, Samsung products are of the highest quality and are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and further support. Please reach out to our Samsung Support Team to discuss warranty options. We are here to help. Thank you for choosing Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Written by a customer while visiting Samsung US