Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,965 Reviews)
Open Ratings Snapshot
Rating breakdown 12,965 reviews
5 Stars
8,841
4 Stars
2,102
3 Stars
915
2 Stars
519
1 Star
588
78%of customers recommend this product. 
(
3,495 out of 4,506
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Buds3 Pro are Excellent
on May 4, 2025
Posted by: Sara Lee
I bought the Galaxy Buds3 Pro, Silver, almost 2 months ago, for my hubby, and we couldn't be happier with this purchase. He went from the Google pixel buds (which he really liked) to the Galaxy Buds3 Pro. My husband states the noise cancelation is 100% better with the Galaxy pair. He works in a loud warehouse so the noise cancelation makes all the difference for him. Now he says he has to keep one bud out so he can hear if someone is trying to talk to him.
We'd highly recommend!
Response from Samsung USBy R&R Team, May 5, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Sara! It’s wonderful to know that your husband is enjoying the improved noise cancellation, especially while working in a loud warehouse. We designed these earbuds to enhance your listening experience while still allowing for important conversations. We're glad to know they're working well for him, and we appreciate your recommendation! For any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Battery discharged so quickly
on May 15, 2025
Posted by: Samm
from Denver, CO
Expertise:Expert
Verified Purchase:Yes
In my opinion, the battery is discharged very quickly.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 16, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Samm! We completely understand how important battery life is, especially when you want to enjoy uninterrupted music or calls. The good news is that the Buds3 Pro actually provide up to 26 hours of playtime on a single charge, which can be extended to 30 hours with a fully charged case. To help you get the most out of your earbuds, we’ve found a couple of tips to be really effective. When you’re not using them, make sure to keep them in the charging case with the lid closed. This way, they stay charged and ready for when you need them. Additionally, you can adjust the notification settings in the Galaxy Wearable app on your connected phone (or in the Galaxy Buds app if you're using iOS) to save even more battery life. We hope these tips enhance your experience! If you have any other concerns, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Connection problem
on May 15, 2025
Posted by: Mukhtor
from St Charles, MO
Expertise:Beginner
Verified Purchase:Yes
It keeps disconnecting and reconnecting during calls
No, I would not recommend this to a friend.
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 16, 2025
Thank you for your review, Mukhtor! We appreciate your feedback regarding the Galaxy Buds3 Pro disconnecting during calls. This could be related to a poor Bluetooth connection or how the earbuds are seated in your ears. To ensure optimal performance, please check that the earbuds are correctly inserted and that your Bluetooth connection is stable. Additionally, confirming that your earbuds' software is up-to-date can enhance your experience. For more guidance, we recommend checking out the link for troubleshooting steps. We hope this helps improve your listening experience! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001339/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very nice
on June 3, 2025
Posted by: MillieShops
[This review was collected as part of a promotion.] Great sound quality
Great connectivity
Great batterylife
Great features
Only complaint is that buds fall out because my ears are so small, even after changing the ear tips.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Short battery life & Doesn't fit well in Ears
on June 3, 2025
Posted by: Jera
from South Carolina
Expertise:Expert
Verified Purchase:Yes
It doesn't fit in the ear, keeps falling out. Battery does last long. I've bought cheaper earpods that last up to three days without charge and plenty usage. The sound quality is good. The pairing is good. I like the design. The features are really good as well.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 3, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Jera! It's great to know that you appreciate the sound quality, pairing, design, and groundbreaking features. For the fit concerns you mentioned, we provide different ear tip sizes to help users find the most secure and comfortable option. Adjusting the earbuds by rotating them slightly can also improve stability. Running the Earbud Fit Test in the Galaxy Wearable app can help determine the best fit for your ears. Regarding battery life, the Galaxy Buds3 Pro is designed to provide long listening sessions, and storing them in the charging case when not in use helps optimize performance. If you ever need to check the battery level, you can do so through the Galaxy Wearable app. Your feedback is valuable, and we appreciate you sharing your experience! If you ever need assistance, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not Impressed
on June 7, 2025
Posted by: NattyG23
[This review was collected as part of a promotion.] I bought them when they finally were released after a few push backs. They fit and feel awkward and seem to fall out often. They disconnect at least once per day for no apparent reason. The sound is amazing when everything else is well.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 9, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Natty. We’re elated to see that you love the sound quality! We understand how it can be challenging when the fit isn’t quite right and when you notice disconnections. If your earbuds are disconnecting frequently, it might be related to a poor Bluetooth connection or how they're fitted in your ears. Ensuring they’re properly inserted can really enhance your experience, and it's also a good idea to check that your Bluetooth connection is secure. Don't forget to keep your earbuds' software updated for the best performance! To assist you further, we’re including a couple of links below to help troubleshoot the connection and achieve the right fit for your earbuds. We want to make sure you're enjoying every moment of your listening experience! If you have any other questions or need more assistance, feel free to reach out to us at Samsung Support! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001339/#:~:text=If%20your%20Galaxy%20Buds%2C%20Galaxy,Check%20the%20earbuds%27%20battery%20status. (Bluetooth connection)
https://www.samsung.com/us/support/answer/ANS10003519/ (fitting guide for Galaxy Buds3 Pro)
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Galaxy buds3pro
on June 13, 2025
Posted by: Lucky
from San Francisco
Expertise:Expert
Verified Purchase:Yes
Worsted experience ever battery time less than hour plus nose issues and also sound ain't clear
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 13, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Lucky! We see that you may have some concerns, and we're here to help. For battery life concerns, ensuring the earbuds are fully charged before use and storing them in the charging case when not in use can help increase your battery life. If the battery drains faster than expected, checking for software updates through the Galaxy Wearable app ensures the latest optimizations are applied. If sound clarity is affected, adjusting the Equalizer settings in the Galaxy Wearable app can help enhance the listening experience. Additionally, cleaning the microphone hole, speaker, and air duct with a clean, dry, and soft brush or cotton swabs may improve audio quality. Your feedback is valuable, and we appreciate you taking the time to share your experience! If further assistance is needed, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
AMAZING!!!
on June 20, 2025
Posted by: KITTYX14X
[This review was collected as part of a promotion.] I love using these earbuds whether it's during sports, work, or just to pass the time. Great sound quality, great noise-cancelation, and incredible battery life.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 20, 2025
Thanks for taking the time to share your experience with the Galaxy Buds3 Pro! It’s great to know that you’re utilizing them for sports, work, and leisure. We designed the Buds3 Pro with exceptional sound quality and effective noise cancellation to enhance your listening experience no matter where you are. The long battery life is also a key feature, allowing you to enjoy your favorite content throughout the day! If you ever need anything or have questions, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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