Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,965 Reviews)
Open Ratings Snapshot
Rating breakdown 12,965 reviews
5 Stars
8,841
4 Stars
2,102
3 Stars
915
2 Stars
519
1 Star
588
78%of customers recommend this product. 
(
3,495 out of 4,506
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
Good looking ear buds
on March 4, 2025
Posted by: Mike
from Houston, TX
Expertise:Intermediate
Verified Purchase:Yes
Good looking ear buds but difficult to handle the features as volume up and down, mute and not very good interaction to an additional device like a PC
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R TeamMarch 6, 2025
Thanks for reaching out to share your candid feedback of the Galaxy Buds3 Pro, Mike. It's great to see that you love the design of the buds, but we see that you may be having some challenges handling the pinch and swipe controls. To assist you, here’s a brief guide: For pinch controls, a single pinch will play or pause the music, answer or end a call, and stop features like “Read Notifications Aloud,” “Voice Detection,” or “Siren Detection.” A double pinch skips to the next song, while a triple pinch will play the previous song. If you triple pinch within three seconds of starting music, it will restart the song from the beginning. For pinch and hold, you can activate the preset function (default is noise control mode) or reject a call. As for swipe controls, you can adjust the volume by swiping up or down along the designated area. We hope this information enhances your experience with the Buds3 Pro!To assist you, here’s a brief guide: For pinch controls, a single pinch will play or pause the music, answer or end a call, and stop features like “Read Notifications Aloud,” “Voice Detection,” or “Siren Detection.” A double pinch skips to the next song, while a triple pinch will play the previous song. If you triple pinch within three seconds of starting music, it will restart the song from the beginning. For pinch and hold, you can activate the preset function (default is noise control mode) or reject a call. As for swipe controls, you can adjust the volume by swiping up or down along the designated area. We hope this information enhances your experience with the Buds3 Pro! If you have any questions or concerns, don't hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great synergy between devices
on April 3, 2025
Posted by: Songsung3133
[This review was collected as part of a promotion.] The main feature that has really made things simple between my multiple phones and watch, the buds switches between devices seamlessly. I'm listening to music on one phone, get a call on another, accept the call and buds switch.
Value
5 out of 5
5
Response from Samsung USBy R&R TeamApril 4, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro! We're thrilled to see that the seamless auto-switch feature has made your life easier, especially with multiple devices. It's designed to bring convenience to your listening experience, allowing you to take calls without missing a beat while enjoying your favorite music. The Galaxy Buds3 Pro also offers incredible sound quality with 24-bit high-resolution audio, making every moment even more immersive. We appreciate your feedback, and we're glad you're enjoying the seamless connection and exceptional sound quality. If you have any more insights or questions, be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not reliable and ANC varies.can be hit or miss
on April 8, 2025
Posted by: Mani
Expertise:Expert
These buds are unreliable.i'm having issues with left bud and case within 1month of purchase. I'm fan of Samsung but avoid these if you can..
Features
5 out of 5
5
Performance
3 out of 5
3
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R TeamApril 9, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Mani. We appreciate your feedback regarding the left bud and the case. Our goal is to provide customers with exceptional products, and it’s important for us to address your concerns. We want you to have the best experience possible, so we encourage you to reach out to us at Samsung Support. Our team is ready to assist you and help resolve any challenges you're facing. Thank you once again for your feedback. We appreciate your loyalty to Samsung and look forward to resolving this for you. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Software is garbage
on April 11, 2025
Posted by: Maxipad5000
Software is garbage. Pinch controls are inconsistent, sound modes like ambient/noise canceling are not remembered when taking earbuds out of the case and have to frequently re-elect the sound mode, and you get a notification that your earbuds have stopped charging everytime your case is out of charge. So I disabled the notification setting for the wearable app and now I can't use the app for the earbudes unless notification settings are turned on.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R TeamApril 11, 2025
We appreciate you taking the time to share your feedback on the Buds3 Pro! We see that have some comcerns and we'd love to help enhance your experience with your buds. The pinch controls are designed to manage playback, calls, and noise controls modes directly on the earbuds. If they're not responding as expected, ensure the gesture areas are clean and free of sweat or debris, as this can affect their performance. For sound modes like Ambient or Active Noise Canceling, it's helpful to know that these do not stay active after the earbuds are removed from the case. You can quickly re-select your preferred mode using the pinch controls or the Galaxy Wearable app. Regarding the charging notifications, the case’s battery indicator light shows the charging status. If the case is out of charge, it may cause a notification that the earbuds stopped charging. To fully use the app's features, notifications need to remain enabled. Once again, thank you for sharing your feedback. If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Get other brand
on April 15, 2025
Posted by: Erick v
from Dallas ga
Expertise:Intermediate
Verified Purchase:Yes
Charger only sometimes charges one bud and the other fully charged
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R TeamApril 15, 2025
We appreciate you taking the time to share your feedback with the Buds3 Pro, Erick. If one Galaxy Buds3 Pro earbud charges while the other does not, it may be due to misalignment or debris on the charging contacts. Ensure the earbuds are seated correctly in the case and check for any dust or dirt on the connectors, cleaning them if necessary. Using a Samsung-approved charger and cable can also help avoid charging issues. If this persists, inspect the earbuds and case for damage, as this could affect charging functionality. For further assistance, pleaes be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Ear molds are a disappointment
on April 18, 2025
Posted by: Danny F
from Wichita KS
Expertise:Expert
Verified Purchase:Yes
They do not stay in my ear even with the smallest earpiece.. they should have included more options instead of just three
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R TeamApril 21, 2025
It's great to hear from you, Danny. Thank you for sharing your experience with the Galaxy Buds3 Pro! The Buds3 Pro is built to deliver stunning sound quality with its 24-bit audio capabilities, and features advanced Active Noise Cancellation, making it perfect for immersing yourself in your favorite music or content.We understand how frustrating it can be when the fit isn’t perfect, especially when you're trying to enjoy all the features they offer. While the Galaxy Buds3 Pro comes with three different ear tip sizes designed to provide a snug fit for various ear shapes, we recognize that finding the right fit is essential for the best sound experience and noise cancellation. Your feedback about more options is valuable and helps us improve. We encourage you to also utilize the fit test using the wearable app. If you need any further assistance or have more suggestions, be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great audio, but "blades" are a real negative
on April 23, 2025
Posted by: jababin
from Pearland, TX
Expertise:Intermediate
I really love the audio from these and a lot of other features are quite nice. However, the "blades" are an extreme annoyance. They catch on any article of clothing or anything else that might get close to my head. The controls on them are neat, but do not make up for the negatives. I sincerely hope the next iteration of Samsung Buds go back to being Buds and not wannabe iPods
Features
4 out of 5
4
Performance
5 out of 5
5
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R TeamApril 23, 2025
Thank you for sharing your candid thoughts on the Galaxy Buds3 Pro, Jababin. It's great to see that you're enjoying the audio quality and features they come with. The Blade Lights are designed to add a unique visual element to the earbuds, but we understand that they might not suit everyone's preferences. The touch controls are customizable through the Galaxy Wearable app, which can help enhance usability. Your feedback about the design is valuable, and we appreciate you taking the time to share it! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
They have a good sound but they do not sell.
on April 29, 2025
Posted by: El tigre
Expertise:Beginner
The truth is what is a little complicated: changing the plastics and also the company does not sell the replacements.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R TeamApril 30, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We appreciate your feedback and want to ensure your experience is nothing short of exceptional. We see that you may have had some challenges with replacing the bud tips. Be sure to check out the link attached for detailed instructions to help you out with that. If your tips are damaged, please reach out to us at Samsung Support so we can assist you with the possibility of a replacement. Your satisfaction is our top priority, and we’re here to help! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003496/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Showing 1001-1008 of 12964 results 
<< 1 ... 124 125 126 127 128 ... 1621 >>