Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,964 Reviews)
Open Ratings Snapshot
Rating breakdown 12,964 reviews
5 Stars
8,841
4 Stars
2,101
3 Stars
915
2 Stars
519
1 Star
588
78%of customers recommend this product. 
(
3,495 out of 4,506
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Does not stay in ear
on September 24, 2024
Posted by: Vann
Expertise:Expert
I bought these less than a week ago and they will not stay in my ear despite passing the fit test and trying all three sets of rubber cushions. Even when Im sitting still they randomly fall out. Ambient mode randomly turns on even when I have it set to off. Worse earbuds I have ever owned.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 26, 2024
Hi there Vann, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you have the best experience possible with your earbuds and troubleshoot any frustration that you are experiencing. We have provided a link to an article to help you with the placement for a secure fit. We have also shared links to the full device manual and the Samsung Support Team to offer additional assistance with the settings and helping ensure they align to your preferences. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is perfect
on October 7, 2024
Posted by: Ilovesamsung
[This review was collected as part of a promotion.] This product is perfect. I love the way it fits in the ear. It does not fall out. Everything is out of touch.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Fits Better Than Buds 2 Pro
on October 11, 2024
Posted by: Olly
from MD
Expertise:Intermediate
Verified Purchase:Yes
The fit is way better that the Bud 2 Pro. Bud 2 PRO WAS AN ABSOLUTE DISASTER. Operating this one using the touch control isn't so great though, hopefully that can be further improved
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy Social Commerce, November 29, 2024
Hi there Olly, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We are so happy tohear you have found the fit to be an improvement from previous generations of earbuds. We understand how important the controls are and if you are finding the touch to be more difficult than you prefer, we have provided a link to the full device manual that will also highlight the voice control functions of your earbuds. We have also shared a link to the Samsung Support Team if you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Headphone!!!
on October 21, 2024
Posted by: Herb
from South Florida
Expertise:Intermediate
Verified Purchase:Yes
Excellent product, best headphone on the market. I would recommend this product.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great Audio, Fantastic Ambient Sound
on October 24, 2024
Posted by: BVGIOCX
[This review was collected as part of a promotion.] I've had the Samsung Galaxy Buds Pro 1 since they launched and had little to no reason to upgrade. They are fantastic earphones and sound amazing. However, I had begun to think about upgrading and specifically wanted a wireless earphone with a stem design. I kept hesitating on different options and lucky I did as the Buds 3 Pros were announced within 2 weeks. I decided to wait and pre-ordered the Buds 3 Pro.
Using the new Buds 3 Pro I was glad to still have the great sounding dual speaker setup as the prior Buds Pros had allowing for deep clear bass without sacrificing the higher frequencies. The ambient sound is an enormous improvement over my prior Buds Pros with exterior sounds appearing as if I didn't have any earphones on. The Adaptive Ambient Sound option quickly became my favorite option when working outside and washing my car. Being able to enjoy my music and being able to hear my surroundings but automatically switch to noise canceling once my pressure washer turns on making it barely audible is amazing.
I greatly enjoy my Galaxy Buds 3 Pros!
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 15, 2024
Hey there BVGIOCX, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We couldn't be happier to hear that you have been able to explore a multitude of ways that your buds can be useful and enhance your every day tasks. We have provided a link to the full device manual if you are interested in exploring additional features like voice controls for those times you mention like washing your car. We have also provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Falling off from my ear. Not too good. Can you not
on November 9, 2024
Posted by: Timothy Song
from Los Angeles
Verified Purchase:Yes
Keep falling offfrom my ear. When eating, bending over n etc
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, November 13, 2024
Hi there Timothy Song, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how valuable the fit of your earbuds is to you every day and we would love to help you have the best experience possible and troubleshoot the fit. We have provided links to an article to help you with the placement, and to a video to help you change the ear tips to the size that best aligns to you. We also recommend performing a fit test with your earbuds in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you have additional questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgASamsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Smh go back to the old style
on December 26, 2024
Posted by: Andy
from San jose ca
Expertise:Intermediate
Verified Purchase:Yes
Samsung should have kept the older style. They were much more practical to use. Having to pinch them is not as responsive as having to tap them with one finger.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
4 out of 5
4
Design
1 out of 5
1
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 27, 2024
Thank you for your feedback on the Galaxy Buds3 Pro, Andy. We completely understand your preference for the older style and appreciate your thoughts on usability. The Galaxy Buds3 Pro was designed with advanced features that prioritize comfort and performance, including improved touch controls for a more seamless experience. Our new models aim to provide the best and most immersive audio experience. We always strive to enhance our products, and your input is invaluable as we continue to innovate. If you have any other thoughts or suggestions, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
My buds pro3
on February 15, 2025
Posted by: Meleightysix
[This review was collected as part of a promotion.] I do enjoy the sound on these earbuds, but I have small ear canal and even with using the smallest attachment, the buds pop out of my ears all day long. Kind of bummed i wish there was a smaller size attachment for the earbuds.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 15, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! We're thrilled to hear that you enjoy the sound quality. The Buds3 Pro features a Dual Amplifier system, which includes our first-ever independently controlled woofer and tweeter. This allows you to enjoy a wide range of sound. We understand how important a secure and comfortable fit is. Since you've already tried the additional earbud tips, we recommend utilizing the Wearable Fit Test available in the Galaxy Wearable app. This feature can help you find the best fit for your unique ear shape and ensure that you're getting the most out of your earbuds. We're always striving to provide the best listening experience, and your feedback helps us improve. If you have any other thoughts or feedback, don’t hesitate to share them with us at Samsung Support! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
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