Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,964 Reviews)
Rating breakdown 12,964 reviews
5 Stars
8,841
4 Stars
2,101
3 Stars
915
2 Stars
519
1 Star
588
78%of customers recommend this product.
(
3,495 out of
4,506)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Mic doesn't work with PC
on August 29, 2024
Posted by: npfosse
from Sauk Centre, MN
Expertise:Expert
MIC DOES NOT WORK WITH WINDOWS 11. It is only receiving at 3-11% microphone volume even when set to 100%. Searching finds that this is a common issue going back to other models of Buds but Samsung refuses to acknowledge it is a bug. Chatted support and they just said "have you tried it with other devices?". Tried on a 2nd Windows PC and same thing - microphone at 3% so the other end can't hear you at all. Told support that and they said "Well, did you try it with a phone?". It does work when paired to my android, but I purchased these to use VOIP on my PC. Great sound quality, but don't buy if you want to use as a headset with a PC.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy Social Commerce, September 4, 2024
Hi there Npfosse, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how important your phone calls are to you and wanting to ensure the crystal clear quality and hands free experience. We would be more than happy to help you troubleshoot this experience and recommend the following steps:
Make sure that the microphone or headset is connected correctly to your computer.
Make sure that the microphone is positioned correctly.
Increase the volume of your microphone. Here's how to do this in Windows 11:
Select Start > Settings > System > Sound.
In Input, select a microphone to see its properties.
In Input volume, make sure the blue bar adjusts as you speak into the microphone.
If it doesn't, go to Test your microphone and Start test. This will help you troubleshoot any issues with your microphone.
If this does not help you resolve this experience with your earbuds, we also recommend reaching out to the software company you are using for your VOIP calls. Thank you for being a Samsung customer. -Elizabeth
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Make sure that the microphone or headset is connected correctly to your computer.
Make sure that the microphone is positioned correctly.
Increase the volume of your microphone. Here's how to do this in Windows 11:
Select Start > Settings > System > Sound.
In Input, select a microphone to see its properties.
In Input volume, make sure the blue bar adjusts as you speak into the microphone.
If it doesn't, go to Test your microphone and Start test. This will help you troubleshoot any issues with your microphone.
If this does not help you resolve this experience with your earbuds, we also recommend reaching out to the software company you are using for your VOIP calls. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Mine for 4 weeks, in repair for a week plus
on September 5, 2024
Posted by: Mcobb
from Georgia
Expertise:Expert
I pre-ordered these and had them delivered July 22th. They have never wirelessly charged with the case from the pre-order or any other case i have ordered.
Starting around August 18th the right ear bud began intermittently not charging in the case even when the case was at 100%. I put in a ticket an took it to a ubreakifix on the 28th. I still don't have them back as of closing September 6th due to a system error that they are blaming on samsung's part. I tried chat to find out what was going on and got booted to other support agents without any resolution. Repair has now had the buds for a quarter of the time that I had.
It is a good thing that I still have my pro 2s and recommend them, but I find it hard to find the words strong enough to warn you to stay away from these.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 6, 2024
Hi there Mcobb, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have your device be so new and not operating as intended or expected. We recommend reaching back out to the UBreakIFix location that is doing the repair to your device, if you haven't done so already. We have also provided a link to the Samsung Support Team. You can reach out to this team through chat for any updates they may have as well. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: BCLJ
from Idaho Falls, ID
Expertise:Intermediate
Verified Purchase:Yes
Great fit. They have incredible balance in my ears. The controls are a little different but they work. To use the controls with gloves on is impossible. When storing the buds in the case, the triangle ends make it awkward to drop them in. I do like the new fit from my old Buds2 Pro. Without the discount off for shipping in my old buds, I would not have made the purchase. Too expensive.
I would recommend this to a friend!
Features
3
Performance
4
Design
2
Value
3
Written by a customer while visiting Samsung US
Posted by: DonP
Expertise:Expert
Verified Purchase:Yes
Great sound but fit is horrible. Keeps falling out and thinking of returning. Expected better given the price.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
1
Response from Samsung USBy Social Commerce, September 20, 2024
Hello DonP, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand the importance of a secure fit on your earbuds. We have provided a link to an article to help you troubleshoot this experience at your convenience, and another link to a video to help you change the ear tips for the ones included to best fit your ears. We also recommend performing a fit test with your earbuds while connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if these resources do not help you resolve this experience. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Facebook
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Nate
from Atlanta
Expertise:Expert
Verified Purchase:Yes
I had the Galaxy Buds Pro2 before and these are far superior in just the physical design alone. The stems are much easier to manipulate while placing the buds in your ear. The sound is excellent. Fantastic bass and treble response. The different modes (noise cancelling, ambient and mixed) work quite well. I am getting used to stem squeeze control, but it is still a little awkward. I haven't played around with AI voice controls yet, but I will if I need to. I have worn them for at least 15 workouts and they work great during intense CrossFit type training.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Dakota
Verified Purchase:Yes
Left ear bud won't charge hardly at all. Need to do an exchange
Response from Samsung USBy Social Commerce, September 24, 2024
Hi Dakota, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you with this experience and the battery of your earbuds. We have provided a link to an article to help you by starting with a reset of your earbuds. We have also shared a link to the Samsung Support Team. You can reach them through chat for one on one assistance with any aspect of your device that is not meeting your expectations. Thank you for being a Samsung customer. -Elizabeth
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
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Samsung Community
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Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Andrew
from Wanatah, IN
Expertise:Expert
Verified Purchase:Yes
Sounds good, other than that not great. Battery doesn't last long, touch controls are not reliable, and fit is nowhere near as good as previous models.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 24, 2024
Hello Andrew, we appreciate you taking time out of your day to share your experience with your Samsung Galaxy Buds3 Pro with us. We understand how important your earbuds are to you during a range of activities every day. We would love to help you and have some great resources available online to help our customers. We have provided links to articles to help you with the fit, battery, and settings of your earbuds. We also recommend performing a fit test with your earbuds when connected to the Samsung Wearables App. We have lastly shared a link to the full device manual and Samsung Support Team to help align your settings to your needs and wants. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Tester
Expertise:Intermediate
Verified Purchase:Yes
unfortunately, the fitting plastic is poor, same as Pro2 I had.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Social Commerce, September 24, 2024
Hi there Tester, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important a secure and comfortable fit with your earbuds is every day. We have provided a link to an article to help you with the placement of your earbuds for a secure and comfortable fit. We also recommend performing a fit test with your earbuds when you have them in your ears and connected to the Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US