Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,957 Reviews)
Rating breakdown 12,957 reviews
5 Stars
8,837
4 Stars
2,098
3 Stars
915
2 Stars
519
1 Star
588
78%of customers recommend this product.
(
3,495 out of
4,506)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Manny
from Oregon
Expertise:Expert
Verified Purchase:Yes
I really wanted to like these but unfortunately, I can't recommend them.
THE BAD:
1. They don't fit properly, at least in my ears. This is isn't going to be a problem for everyone I imagine, but it was for me. I can't get a good deal no matter what.
2. when putting them in the other right earbud often make a horrible high pitch sound, right in your ear.
3. The one I received was faulty and I haven't been able to get any support from Samsung. The right ear bud won't charge. I wanted to give them another chance, with a different pair, but Samsung just suggested that I restart the ear buds. Yeah no that didn't fix it. At this point I went with different headphones and will just be returning these.
1. They don't fit properly, at least in my ears. This is isn't going to be a problem for everyone I imagine, but it was for me. I can't get a good deal no matter what.
2. when putting them in the other right earbud often make a horrible high pitch sound, right in your ear.
3. The one I received was faulty and I haven't been able to get any support from Samsung. The right ear bud won't charge. I wanted to give them another chance, with a different pair, but Samsung just suggested that I restart the ear buds. Yeah no that didn't fix it. At this point I went with different headphones and will just be returning these.
THE GOOD:
They do sound great.
They do sound great.
So, I can't recommend these. Quality control seems to be an issue and getting support from Samsung to fix their mistake is a huge waste of time (I went through 4 reps in their chat and still nothing).
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 1, 2024
Hi there Manny, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galay Buds3 Pro. We completely understand how valuable the performance of your earbuds are to you every day. We have some great articles available online to help our customers troubleshoot any frustration they are experiencing. These articles are available through search in the Support Section of our website. Please, reach out to us again at any time if you have questions or would like to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Ttown
from Missouri
Expertise:Intermediate
Verified Purchase:Yes
Earbuds Are Great Just One Issues Is The Earbuds Tips Will Tear When Trying to Remove Them. Should Have More Sizes Because Each Person Ear Are Different Sizes. Earbuds Pro 3 Are Very Clear, Great Sound
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Cal G
from Wisconsin
Expertise:Expert
Verified Purchase:Yes
Great fit, amazing sound! they fit very well, and sound much better than the buds2 pro. the new controls take a bit to get used to but after a week or so they're just as easy to use as previous generations. I wish all devices supported the UHQ audio right away but going to have to wait for One UI 6.1.1 to try that out.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Posted by: SmoothE
from Parkland Florida
Expertise:Expert
Verified Purchase:Yes
The sound quality is excellent at 24 bit 96khz. The voice quality when making phone calls or doing Video Chats is a big improvement over the Galaxy Buds 2 Pro. The voice translation works well with my Samsung phone. They have excellent battery life with the charging case. They have a good fit. The free clip case for preordering was nice too. The only thing that's not as good as Galaxy Buds 2 Pro is the ANC. other than that I am highly satisfied with my upgrade and would recommend these earbuds to any one especially if you have Samsung Phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: JoeH
Expertise:Intermediate
Verified Purchase:Yes
I upgrade from Bud pro. I am still trying some of the features, the noise cancellation is top-notch and the design too.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Dale D
Verified Purchase:Yes
Great product. Samsung is doing a great job in keeping up with the competition.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Malotte
from Nor cal
Expertise:Intermediate
Verified Purchase:Yes
Got my buds alil over a week ago, the noise canceling works alot better than my buds 2 and the battery life is decent so far
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Hassán
from Nevada
Expertise:Expert
Verified Purchase:Yes
The audio quality is excellent, and the AI-powered features facilitate seamless transitions between noise cancellation and ambient sound modes, enhancing the overall user experience.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US