Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,117 Reviews)
Rating breakdown 13,117 reviews
5 Stars
8,950
4 Stars
2,127
3 Stars
929
2 Stars
521
1 Star
590
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Good sound/battery/fit, bad charging/voice control
on May 16, 2025
Posted by: Danny
from FL
Sound quality is good and so is fitment in the ear/ weight. Play time so/so. What really irks me is that they always seem to have trouble charging. It's happened to both the left and right earbud. To fix it, I clean the case out (which looks clean already) with compressed air. So many times this has happened. Incredibly annoying flaw I have not experienced with the previous generation Buds Pro.
Also, the voice controls are incredibly finicky. It'll stop the music from a bus stop announcement but not when I actively try to. In addition, the voice detect is a little buggy. I will use a chainsaw and it goes from noise cancelling to pass through with incredibly loud chainsaw noise. I do not sound like a chainsaw so why it goes to ambient is beyond me. This is incredibly annoying as I try to protect my hearing but get bombarded with noise instead, while my hands are too full to do anything about it.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
2
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Danny! We’re thrilled you enjoy the sound quality and comfortable fit of your buds. Regarding the charging, we suggest ensuring that the charging contacts on both the earbuds and the case are clean and free from any buildup. Regular maintenance can significantly improve connectivity. We appreciate your thoughts on the voice controls and noise detection. The Buds3 Pro are designed for easy interaction, and it’s important that they meet your expectations. You might want to check and make sure your firmware is updated, as this can enhance the overall experience. If any of this persists, please be sure to reach out to us at Samsung Support for further assistance. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Eivar
from Puerto Rico
Expertise:Expert
Verified Purchase:Yes
They are amazing, the sound and desing are so good.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Eivar! It's awesome to see you find them amazing. The deep rumble of the bass combined with the clear, crisp highs truly creates an immersive listening experience. With the enhanced 2-way speaker and our first-ever dual amp, you'll truly notice the vibration of instruments with minimal distortion. Your experience captures the essence of what we designed these buds for. If you ever have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome ANC, great sound quality.
on May 18, 2025
Posted by: Sammytech123
I love my buds, but about three months after getting them, they went through the washer. Afterward, the charging case no longer charges, and it has been over two months since this happened. When I try to charge them, the light flashes red; however, when I initially washed them, the buds still worked perfectly fine.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! It’s great to know that you appreciate the sound quality and active noise cancellation. We understand how frustrating it can be to have challenges with your charging case after an accidental wash. The durability of our products is important to us, and we want to help you get the most out of your earbuds. Please reach out to us at Samsung Support so we can assist you further and explore the best options for your situation. We look forward to hearing from you! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Tugger
from 92660
Expertise:Intermediate
Verified Purchase:Yes
Easy to connect, and the sound testing to get the right size rubber pieces for your ears is fantastic. Sound is great, a bit of a learning curve to learn about the buttons but overall really nice earbuds.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for your review, Tugger! It’s great to see you found the Galaxy Buds3 Pro easy to connect and that the fit test helped you choose the right ear tips for comfort and sound quality. We understand that the pinch controls can take a bit of getting used to, but they’re designed to enhance your overall experience. Be sure to check out the link attached to learn more about the pinch controls. We appreciate your feedback and hope you continue to enjoy the sound and features of your Buds3 Pro! For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooveMEH2lqCgwL9uziCu9eWZuLgviduj3o9XkfR4LQjKQNP5pW7
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooveMEH2lqCgwL9uziCu9eWZuLgviduj3o9XkfR4LQjKQNP5pW7
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Best Headphones by far!
on May 18, 2025
Posted by: TrueKelso
from MI
Expertise:Expert
These have by far been the best headphones I have ever owned. I've tried Bang and Olufsen, Buds, Buds 2, and Beats Pro 2. While I would not recommend for running. I have had no issues with them falling out. The sound quality is amazing and can really provide some serious bass. Be prepared that if you do not own a newer laptop these headphones will not connect. In order to connect you need to have the Bluetooth LE option available in device settings. Despite the inability to connect. These headphones are extremely easy to switch between devices. I use these with my Samsung TV, Tablet, and phone. For the price I would recommend giving them a try. The controls are easy to use and the voice controls are a real game changer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Kelso! It's great to see that you've had a chance to use these with your TV. With the 360 Audio feature, you can dive into a spatial sound experience that enhances both music and viewing. It identifies the exact direction of the sound as you tilt your head, offering you an immersive surround sound feel, especially when using it with your Samsung TV. We appreciate your feedback on the fit while running. Many users find them secure during various activities, so it’s great to get your perspective. We're also pleased to know that switching between devices is easy for you, as this is something we aimed to perfect. If you have any questions or need assistance, do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Stephanie P
from California
Expertise:Intermediate
Verified Purchase:Yes
I love them! They fit so good in my ears, unlike the Galaxy Buds2. The Buds3 Pro never fall out or give me any problems.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 19, 2025
Thank you so much for your feedback, Stephanie! We’re elated to see that you love the Galaxy Buds3 Pro and that they fit so comfortably in your ears. Our all-new design is engineered for optimal sound, featuring small, angled heads that ensure a snug fit during any activity. Plus, the accented Blade Lights allow you to express your unique style while enjoying an immersive audio experience. We hope you continue to enjoy your experience with the Buds3 Pro. If you ever have any questions or concerns, feel free to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Lauren K
Expertise:Intermediate
Verified Purchase:Yes
Sound is great but they fall out of my ear and I can't figure out how to change the insert without harming the bud.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
5
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Lauren! We’re pleased that you appreciate the sound quality, but we hate to hear you’re having trouble with the fit. Finding the right earbud tips is essential for both comfort and sound experience. To help with changing the inserts without causing any damage, we recommend checking out this detailed guide in the link attached below. It offers step-by-step instructions to ensure you get the best fit for your ears! If you have any more questions or need further assistance, feel free to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003496/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10003496/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Mike
from Texas
Expertise:Intermediate
Verified Purchase:Yes
The sound quality is just as good as the Buds2 Pro with Ambient or ANC off. I still have significant white noise while using either mode. I actually really like the "pinch" functionality despite the airpod design. All in all, I would not suggest an upgrade if you already have the Buds2 Pro unless they are starting to fade in quality.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Mike! We’re glad to see you enjoy the sound quality and the pinch functionality! If you’re experiencing static noise, we recommend checking for updates on both your earbuds and the connected device to ensure you’re using the latest software. Restarting or resetting your earbuds can also help clear up any minor glitches. Check out the link attached for more detailed instructions on how to resolve this. We want you to have the best possible experience with the Buds3 Pro, so we hope these suggestions enhance your experience! If you have any further questions or need assistance, feel free to reach out to us at Samsung Support! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US