Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,945 Reviews)
Rating breakdown 12,945 reviews
5 Stars
8,828
4 Stars
2,097
3 Stars
914
2 Stars
519
1 Star
587
78%of customers recommend this product.
(
3,495 out of
4,506)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Buds3 Pro Realtime translation is next level!
on June 10, 2025
Posted by: smb1966
[This review was collected as part of a promotion.] I love how Samsung Galaxy AI has integrated the real time translation into the buds 3. I work in an undustry where everyone speaks spanish but me and for 28 years i we have managed to communicate but not always as effectively as i wanted. Now it is seamless. I understand exactly what they are saying to me, i can respind into my phone ai translator and the conversations move along. There is aldo a marked improvement in the background noise cancellation. I noticed that the comfort of this style earbud is not as great as the buds Live but I think that with the comfort of the live you sacrifice the noise canceling I think that because it doesn't fit securely in the ear canal that it doesn't isolate the outside noise which is very frustrating to your person on the other end of the line.
But but as always I love how Samsung integrates their buds so that you can hear every message every messenger every notification everything that comes in right through your earpiece it doesn't just announce that you have a message but you can actually hear the content and it's a seamless integration between the Samsung phone and the Samsung earbuds and for that you can't beat them thank you job well done.
Value
5
Written by a customer while visiting Samsung US
Posted by: Kamrye
from Kansas
Expertise:Intermediate
Verified Purchase:Yes
They suck. Don't fit in my ear without hurting. Won't charge. The case doesn't recognize that one earbud is out of the case when I close it. Probably the worst earbuds I've ever had.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy R&R Team, June 20, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Kamrye. It sounds like you've had some challenges with the fit and charging your buds. To enhance your experience, we recommend that you try using different ear tip sizes for improved comfort. You can also check out the link attached for more tips on how to get the best fit with your buds. Regarding the challenges with charging them, make sure both the charging case and the earbuds are clean, as this can help with their performance. Resetting the earbuds could also make a difference. Be sure to make sure that the buds as well as the device it's connected to is up to date with the latest software update. If you have any further concerns or questions, please reach out to us at Samsung Support. We're here to assist you and want to ensure you have a great experience! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10003519/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2
Not Samsung's greatest offering
on July 8, 2025
Posted by: Buds
from Ocala, Florida
Expertise:Expert
Not great. Every time I'm on a call with them the party on the other side of the call says that I sound like I'm far away even though the buds are connected and noise cancelling is off. Also, when I pull one out of my ear it makes a loud screeching noise. The case stopped charging wirelessly for about a month, still charged by the cord and then suddenly it started working again with no changes to wireless charger. Must have been a firmware update issue.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy R&R Team, July 10, 2025
We appreciate you sharing your experience with the Galaxy Buds3 Pro. We hate to hear about the challenges you've faced but we're always here to help. Regarding the screeching noise, if you happen to touch or cover the area around the sub-microphone while adjusting the earbuds, it can cause unexpected sounds like beeping or howling. To help troubleshoot the microphone during calls, we recommend checking out the tips provided in the link attached, which will guide you in optimizing the performance of your Galaxy Buds. We’re glad to see that the wireless charging started working again, but we completely understand your concerns. If you have any more questions or need further assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111323/#no-or-low-volume-during-calls-or-one-bud-disconnects
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01111323/#no-or-low-volume-during-calls-or-one-bud-disconnects
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound in a thoughtful package
on August 23, 2025
Posted by: Mossyoaks69
[This review was collected as part of a promotion.] I needed a set of buds for work and there was a great deal running when i purchased my phone. I am impressed with the sound and intuitive controls.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not quite there
on August 28, 2025
Posted by: Alti
Expertise:Intermediate
Sounds great! The charging magnets are trash and getting them to actually charge is next to impossible sometimes. Waste of money until addressed.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
1
Value
2
Response from Samsung USBy R&R Team, August 28, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Alti. We appreciate you reaching out and letting us know about your experience. To enhance your charging experience, it’s important to keep the charging contacts clean; you can do this by wiping them with a dry cloth. If the buds or the charging case have come into contact with dust, sand, or metal shavings, that can affect charging. Make sure to gently clean them with a soft, dry cloth before placing them back in the case. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If these suggestions don’t help, we recommend contacting a Samsung Service Centre or an authorized service centre for further assistance. You can also reach out to us at Samsung Support if you need any further assistance. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3
Good sounds, But bad fit/tips
on August 31, 2025
Posted by: Echo21
Expertise:Intermediate
Sounds is great, but the fit of the earbud could use work and they need better tips
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy R&R Team, September 2, 2025
Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro! The Buds3 Pro features an all-new Dual Amplifier. With our first-ever independently controlled woofer and tweeter, the Galaxy Buds3 Pro allows you to experience a broad spectrum of sound. We love to see that you think that the sound quality is great, but we noted your feedback regarding the fit. Finding the perfect tip size is very important, and we appreciate that you have taken the time to explore the different sizes. We also recommend trying out the fit test on the Wearable app to help get a better fit if needed. Also, be sure to check out the link attached for more options to help you get the right fit with your buds. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10003519/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Bad business
on September 19, 2025
Posted by: POEE
from TEXAS
Expertise:Expert
These units have problems after a year the base goes out and the company does not own up to it . Than a person know nothing about the inter working try to lie to a Electronic Engineer is crazy . If this is what samsung is really like I give the company less than 5 years to be in business.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R, October 22, 2025
Hey POEE,
Thank you for sharing your thoughts on your Galaxy Buds3 Pro. We need to gather more information from your experience to better tailor our accommodation. Please reach out to our Samsung Support Team to further assist. We aim to respond to your query within [insert specific timeline], and our team will work diligently to resolve your issue. Samsung products are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and further support.
For eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. We are committed to providing the best service to our valued customers like you. We look forward to assisting you. Thank you for being a part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on your Galaxy Buds3 Pro. We need to gather more information from your experience to better tailor our accommodation. Please reach out to our Samsung Support Team to further assist. We aim to respond to your query within [insert specific timeline], and our team will work diligently to resolve your issue. Samsung products are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and further support.
For eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. We are committed to providing the best service to our valued customers like you. We look forward to assisting you. Thank you for being a part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing sound quality
on October 25, 2025
Posted by: Lovin2Listen
[This review was collected as part of a promotion.] I recently purchased the Samsung Galaxy Buds 3 Pro and was immediately blown away by the quality of the sound. They also feature a sensor that detects if they're being worn that will pause your music when removed. I absolutely love my new Galaxy ear buds 3 pro!! Oh, and they've integrated Galaxy AI features into them as well!!! Gemini can help you even if you're phone is out of range!
Value
5
Written by a customer while visiting Samsung US