Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,945 Reviews)
Open Ratings Snapshot
Rating breakdown 12,945 reviews
5 Stars
8,828
4 Stars
2,097
3 Stars
914
2 Stars
519
1 Star
587
78%of customers recommend this product. 
(
3,495 out of 4,506
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Charging Problems
on January 16, 2025
Posted by: David
Verified Purchase:Yes
I have sent an email to Samsung with no response for the issue. My wife and I have new buds, and we are both having trouble getting them to charge. We keep them clean and still cannot get them to charge every time we put them in the case. Samsung needs to provide a fix as these are new buds.
Response from Samsung USBy R&R Team, January 16, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, David. We noticed you reached out with concerns about your buds not charging. We truly appreciate your feedback and want to ensure you get the best experience possible. The Galaxy Buds3 Pro is designed with innovative technology to enhance your listening experience, and it's great to know that you’re keeping them clean. To help with charging, please ensure that the charging case itself is adequately charged and that the contacts on both the earbuds and the case are free from debris. It may also be helpful to check for any software updates using the Galaxy Wearable app, which can optimize performance. Check out the link attached for additional options to help troubleshoot this. Your satisfaction is important to us, and we want to ensure you're able to enjoy all the fantastic features these earbuds offer. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. Thank you for being a valued member of the Samsung community! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing sound quality
on February 12, 2025
Posted by: Jewels
[This review was collected as part of a promotion.] The Samsung Galaxy Buds3 Pro excel in sound quality, noise cancellation, comfort, and features. Their seamless connectivity, long battery life, and customizable sound profile make them a strong choice for users seeking a premium true wireless earbud experience. The active noise cancellation (ANC) on the Galaxy Buds3 Pro is highly effective at reducing ambient noise, allowing for immersive listening experiences. This feature significantly minimizes distractions in noisy environments, enhancing the overall listening experience. The transparency mode also works well, allowing you to hear your surroundings when needed.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing sound and cool features.
on February 18, 2025
Posted by: Jonathan305
[This review was collected as part of a promotion.] I got the Bud Pros 3 like a little over 2 or 3 week and I just opened and used them yesterday at the gym. One word... WOW! The sound was so amazing and you feel the bass if that makes sense. It awesome features. I was kicking myself today because, I had forgotten them at home. Don't sleep on these buds!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Junk!
on April 6, 2025
Posted by: SHL9
Expertise:Expert
I'm having so much issues with my buds pro and I sent it back to Samsung 3 times to get it repaire and still facing the same issue. It's very difficult to recommend anyone to buy this product.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 7, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Shl9. We appreciate you letting us know about the challenges you've faced, especially after sending them back multiple times for repairs. This is not the experience we want for our valued customers. We take pride in delivering quality products and outstanding support, and we recognize that we have not met expectations in your case. Your satisfaction is our top priority. We encourage you to reach out to us at Samsung Support directly so that we can work together to resolve this for you. Your feedback is important to us, and we aim to ensure you have a positive experience moving forward. Thank you for your patience, and we look forward to assisting you soon! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't buy this product
on May 1, 2025
Posted by: Parween Zebari
from Texas
Expertise:Expert
Verified Purchase:Yes
I was really excited to get these earbuds once I tried them on they don't fit the ear loop and they hurt my ear so bad that I have to wear any ways . Please don't buy this product.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 2, 2025
Hi Parween! We appreciate you sharing your thoughts on the Galaxy Buds3 Pro. We completely understand that getting the perfect fit is essential to get the best experience with your buds. Don’t forget to check the directional markings on the earbuds. Just remember that the "R" should face you when you insert the right earbud, and the same goes for the left with the "L." A little tip for comfort: angling the earbud so the microphone points towards your mouth can make a big difference! If you want that extra assurance on the fit, we recommend taking a moment to run the earbud fit test via the Galaxy Wearable app. It’s fantastic for making sure you’re getting the most comfortable experience possible. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Poor Buds
on May 5, 2025
Posted by: Cynthia
from Philly PA
Expertise:Intermediate
Verified Purchase:Yes
I'm giving this product 3 1/2 stars. I love the sound quality. But the buds do not stay in my ears. I've tried the three different sizes. They still fall out. I've had this product for one month. I would still recommend.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 5, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Cynthia! We're thrilled to see that you love the sound quality. However, we noted your frustration with the fit. Finding the perfect fit can make a big difference in enjoying your audio experience. We recommend checking out our guide for tips on achieving the best fit with your buds, which you can find in the link attached. We appreciate your recommendation and hope you continue to enjoy the amazing sound quality! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worst
on May 21, 2025
Posted by: Pranav
from Philadelphia
These is tge worst samsung product that I have ever brought in entire life. I regret buying this product and now also regretting to be a samsung product user. Since, I got owned every samsung high-end product in entire high-end lined up. This is ridiculous that I can't even go to store and fix the the charging issue withe buds, most of the only one ear buds will be working properly the other will be not working because of the charging problem 🙄 I am done with this and came here to write a review so that another person will be not in my situation.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 22, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Pranav. We appreciate your feedback and understand how frustrating it can be when a device doesn't perform as expected. At Samsung, we want to ensure that you enjoy every moment with our products. We provide a 12-month limited warranty for manufacturer defects, and you can also consider Samsung Care+ for eligible devices, which offers extended protection and additional support. We'd love to assist you further with this. Please reach out to us at Samsung Support so we can gather more information and help you enhance your experience with the Galaxy Buds3 Pro. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Bad sound - good features
on June 3, 2025
Posted by: Adam12
Expertise:Expert
Sound quality is just plain bad. There is no depth to the music with a very thin sound.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 3, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Adam. We understand your concerns regarding the sound quality. Have you checked out the sound equalizer in the wearable app? It’s a fantastic tool that allows you to customize your audio settings for a richer and personalized listening experience. Additionally, we recommend ensuring that your earbuds are updated with the latest software, as updates can enhance performance and sound quality. If this continues to persist, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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