Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,944 Reviews)
Open Ratings Snapshot
Rating breakdown 12,944 reviews
5 Stars
8,828
4 Stars
2,096
3 Stars
914
2 Stars
519
1 Star
587
78%of customers recommend this product. 
(
3,495 out of 4,506
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Poor quality! Poorly designed and manufactured
on September 16, 2024
Posted by: DocW
Expertise:Expert
These are the most disappointing. While they have the potential to be great, they constantly fall out of my ears, even with the different size covers provided. They don’t fit properly, making hands-free phone calls difficult as they won’t stay in place. While they work fine for listening to music, the overall experience is frustrating if your main goal is to make calls. I would not recommend these. Overall, the design is poorly made and manufactured.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 16, 2024
Hi there DocW, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important the fit of your earbuds is to you for your calls and overall enjoyable experience with your device. We have provided a link to an article to help you with the placement of your earbuds for a secure fit. We also recommend doing a fit test with your earbuds while you are connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't waste your money.
on September 13, 2024
Posted by: Nate
from Carroll Iowa
Expertise:Intermediate
Verified Purchase:Yes
Returned, these are absolute junk. The ANC is sub par, the tips broke off.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 16, 2024
Hi there Nate, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how important the fit and audio quality of your earbuds are to you every day. We have available online resources to help our customers troubleshoot both of these features of their chosen device. We hope you have found earbuds that align to your needs and provide the desired listening experience for you. We have provided a link to the Samsung Support Team if you have any questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Great sound most of the time
on September 13, 2024
Posted by: Fjbfkh
Verified Purchase:Yes
Static while listening to music sometimes and they hurt my ears really bad
Response from Samsung USBy Social Commerce, September 16, 2024
Hi there Fjbfkh, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the uninterrupted listening experience is to you with your earbuds every day. We have provided a link to an article to help you troubleshoot the audio quality of your earbuds. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Major disappointment!
on September 14, 2024
Posted by: Heather
from Oregon
Expertise:Intermediate
Features did not work. Turning on hearing enhancements made things muted. The volume was obviously lower and even making changes in hearing enhancements settings did not change anything. My work building has a lot of HVAC fan/vent noise the adaptive noise canceling did not dim that noise at all, it sounded like the normal ambient noise setting. Many times noises would hurt my ears when normally they wouldn’t, tearing receipts off the printer, electronic beeps, etc. I returned them after one day.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 17, 2024
Hi Heather, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you every day for a range of activities. We hope you have found a new pair of earbuds that align to your listening preferences and daily needs. We have provided a link to the Samsung Support Team if you have any additional questions about the features and functionality of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not happy
on September 19, 2024
Posted by: M Perry
from San Diego, CA
Expertise:Intermediate
Verified Purchase:Yes
Previous model was much better quality, people can not hear me when making phone calls. They say I sound like I'm underwater or talking into a pillow.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there M Perry, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you have the crystal clear calls you are expecting with your earbuds. We have provided a link to an article to help you with the call settings and features, and recommend ensuring there is no obstruction to the microphone during your calls. We have provided a link to the full device manual to highlight the exact location of your microphone and help you with additional audio settings. Lastly, we have shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Don't Upgrade, Samsung missed the mark.
on October 27, 2024
Posted by: SH27
from Dallas, TX
Expertise:Expert
Verified Purchase:Yes
They don't fit your ears as well as the Galaxy Bud Pro2, they fall out all the time, trying to pinch them instead of being able to tap makes them useless will running or cycling.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, October 28, 2024
Hi there SH27, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how valuable the ideal, secure fit of your earbuds is for a wide range of daily activities. We have provided a link to an article to help you with the fit, and another to a video to change the tips to best size to fit your ears if necessary. We have also shared a link to the full device manual to help you with the voice controls if you are finding the pinch to be incompatible with your physical activities. We have also shared a link to the Samsung Support Team if these resources do not help you resolve this matter or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Mostly great
on November 18, 2024
Posted by: Niko
from Grants Pass OR
Expertise:Intermediate
Verified Purchase:Yes
The sound quality and battery life are fantastic and a great improvement from the buds 2 pro, my only complaint is that these get quite uncomfortable to wear over an extended period of time, moreso than the previous model
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy Social Commerce, November 20, 2024
Hey Niko, we appreciate you sharing your experience with your Samsung Galaxy Buds3 Pro with us. We are so happy to hear you are thoroughly enjoying the enhanced audio and features of your new earbuds. We would love to help you troubleshoot a more comfortable fit for prolonged wear. We have provided a link to an article to help you with the placement, and recommend following up with a fit test you can do in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Okay headphones. Disappointing for the price.
on December 26, 2024
Posted by: Yogagirl
from Connecticut
Expertise:Intermediate
Verified Purchase:Yes
Sound is only so-so. Fit is good with different size options. Love the case.
No, I would not recommend this to a friend.
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, December 27, 2024
Thanks for sharing your thoughts on the Galaxy Buds3 Pro! We’re thrilled to hear that you found the fit to be comfortable with the various size options available. We designed the Galaxy Buds3 Pro with user comfort in mind, ensuring a snug fit for all ear shapes. We appreciate your feedback on the sound quality. While we aim to provide an immersive audio experience, we are always looking for ways to improve. It’s great to hear that you love the case! We designed it not only for protection but also for portability, making it easy to carry your Buds wherever you go. If you have any additional comments or suggestions on how we can enhance your experience, please feel free to share them with us at Samsung Support. We value your feedback and hope you continue to enjoy your Galaxy Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
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