Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,944 Reviews)
Open Ratings Snapshot
Rating breakdown 12,944 reviews
5 Stars
8,828
4 Stars
2,096
3 Stars
914
2 Stars
519
1 Star
587
78%of customers recommend this product. 
(
3,495 out of 4,506
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
The exchange process is ridiculous
on July 31, 2024
Posted by: Disillusioned
[This review was collected as part of a promotion.] The device tips are too flimsy, the quality of the build is lacking, the quality of the sound is worse than the buds2 pro. The form is worse than the buds2 pro, because of the tips flimsiness you cant get a proper ear fit as easily, and exchanging the tips is difficult. The battery life is worst than the buds2 pro, and you'd hope it's due to improved sound quality, but you can't improve sound if you can't get a good seal on your earstips.
The charging case is significantly worse than the galaxy buds2 pro, where they could charge easily when placed over the Samsung Smart things hub or other Samsung wireless plates, with this one you have to move it consistently to find the one sweet spot where the chargers work.
Ultimately this "upgrade" is:
A downgrade in form
A downgrade in battery life
A downgrade in quality of sound
A downgrade in device components
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 9, 2024
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would be more than happy to help you with any aspects of your earbuds that are meeting your expectations. We have provided a link to articles to help you with the fit of your earbuds, along with a video that will help you change the ear tips and get that tight seal for the best experience with the ANC setting. We have also included a link to an article to help you with the battery of your earbuds. Lastly, we have provided links to the full device manual and the Samsung Support Team to help align the features of your earbuds to align to your preferences. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
No comfortable
on August 5, 2024
Posted by: No comfortable
Expertise:Expert
Verified Purchase:Yes
No comfortable. And the connection will loose with your phone for a while.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 15, 2024
Hi there, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We would love to help you have the best experience possible with your earbuds and troubleshoot the fit and connection to your devices. We have provided a link to an article to help you with the placement of your earbuds in your ears for a secure fit, a link to a video to help you change the ear tips included with your earbuds to get that secure fit. For the connection we have provided two links to articles to help you with the Bluetooth feature of your earbuds. Lastly,w e have shared a link to the Samsung Support Team if these experiences continue or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not worth it
on August 6, 2024
Posted by: Ziggy
from Nc
Expertise:Intermediate
Verified Purchase:Yes
Honestly the anc hurts my ears. AND the ambient mode as well. Also they ran hot in my ears not sure if thats where the light up ambiance is a con but 😅
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 15, 2024
Hi Ziggy, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you and the comfort and temperature are a crucial part of this experience. We would love to help you troubleshoot the audio quality and temperature of your device. We have provided a link to an article to help you with the audio quality, and a link to the Samsung Support Team to discuss the temperature. Thank you for being a Samsung customer, and we look forward to assisting you further. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worst earbud ever!!
on August 16, 2024
Posted by: JasonA
The worst earbud I’ve ever own and worst design ever. Just wasted my money and my buds 2 pro .
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 22, 2024
Hi JasonA, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you every day and we would be happy to help you troubleshoot any frustrations you may be experiencing and maximize your experience. Without knowing what features are causing frustration for you, we have provided links to the full device manual, and the Samsung Support Team. These resources can help you align the settings and features to your preferences and ensure everything is operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
NOT WORTH IT
on September 9, 2024
Posted by: Eric
Verified Purchase:Yes
way overpriced for the qality that you get, it also make randomly high pitched noise when
Response from Samsung USBy Social Commerce, September 10, 2024
Hi there Eric, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you for a range of reasons throughout the day. We would love to help you have the best experience possible with your earbuds. The high pitch sound you mention experiencing may occur due to the microphone being covered when placing in your ears or making other adjustments. We have provided a link to an article to help you if this is not the case. We have also shared a link to the Samsung Support Team if this experience continues or you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Galaxy Buds
on September 9, 2024
Posted by: Mike K
from MD
Expertise:Intermediate
Verified Purchase:Yes
Build quality is less than desirable.
Bluetooth connection fizzes out when earbuds are in and phone is in back pocket.
Ear buds do not properly stay in ear. Sound quality is extremely nasal sounding and not at all an improvement from previous generation buds.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, September 10, 2024
Hi there Mike K, we appreciate you taking time out of your day to share your experience with your Samsung Galaxy Buds3 Pro with us. We would love to help you troubleshoot the experiences you mention being less than ideal with your earbuds. For the connection of your earbuds to your phone, we have provided links to a few articles to help you troubleshoot the connection at your convenience. We have also provided a link to help you with the fit of your earbuds, and recommend following that up with a fit test while connected in the Samsung Wearables App. We have lastly provided links to resources to help you with the audio quality including an article and a link to the full device manual to help you with the different audio settings, and to the Samsung Support Team to work with you one on one through chat if these matters continue. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not what i expected for the money.
on September 10, 2024
Posted by: Jim K
from Indianapolis, Indiana
Verified Purchase:Yes
Each earbud squeaks loudly in the ear when putting them in. It is not a subtle sqeak either. It is ear piercing and painful. Noise cancelling is far worse than the Galaxy Buds Pro 1 that i traded in for these. Sound quality is poorer as well. Bass is almost non existent even after using custom equalizer. I would highly NOT recommend these ear buds. They are trying to charge a premium price for a low quality product. Just stay with your buds pro or buds pro 2. They are far superior to the newer adaptation.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 11, 2024
Hi there Jim K, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how important the superior audio quality is to you for an uninterrupted listening experience and immersive experience. We have provided a link to an article to help you troubleshoot the audio quality at your convenience. The feedback you mention experiencing while placing your earbuds may be caused by the microphones being covered while you are inserting the earbuds. We have also shared links to the full device manual and the Samsung Support Team if these experiences continue and you would like assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poort Fitting And Mic
on September 12, 2024
Posted by: JAHAN
from cA
Expertise:Expert
Verified Purchase:Yes
Poor fitting quality and very poor Mic quality unable to adjust it ever always need fitting
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 13, 2024
Hi there Jahan, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a new device that is not meeting your expectations. We have provided a link to an article to help you with the placement of your earbuds for a secure fit. We also recommend performing a fit test with your earbuds connected in the Samsung Wearables App. We have provided another link below to help you with the call settings and features. Lastly, we have shared a link to the Samsung Support Team if these experiences continue and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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