Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,944 Reviews)
Rating breakdown 12,944 reviews
5 Stars
8,828
4 Stars
2,096
3 Stars
914
2 Stars
519
1 Star
587
78%of customers recommend this product.
(
3,495 out of
4,506)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Unhappy early adopter
on October 24, 2025
Posted by: Pickles
[This review was collected as part of a promotion.] The sound quality of these buds are pretty great, I will give them that, however I can't get a decent fit in my ears no matter which set of tips I use. Also, both buds don't sit properly in the charging case; they should start charging immediately upon being put back in the case, but more often than not, I get a notification that my buds aren't charging when I put them back in the case and I have to fiddle with them to make them start charging. Wireless charging with these is also incredibly slow. Galaxy AI is easy to activate, but that's about the only good thing about it. Otherwise it's clunky and feels like it could use a lot of improvement in future updates. Another issue I have with these is how long it takes for them to connect my phone (Samsung Galaxy Z Flip 6). I'll take them out of the charging case, put them in my ears, and often wait for close to a minute for the chime telling me that they are connected. Sometimes they do connect and the chime never goes off. Other times, I have to open up the Galaxy buds settings or Bluetooth setting and tap on the Galaxy buds to force them to connect. I really wish I had waited to buy these because it seems like a lot of these issues were worked out down the line, but I'm stuck with this set that I paid full price for at launch, just to have them full of issues, even after installing every software update. Next time, I'll probably just go for the cheaper Buds FE.
Value
1
Response from Samsung USBy R&R, October 28, 2025
Hi Pickles,
Thank you for updating us on your Galaxy Buds3 Pro. Selecting the right tips can greatly improve comfort and fit, though personal preference ultimately guides the choice. We provide various options to help you find the most suitable fit. To resolve your issues, use the diagnostics feature in the Samsung Members app, which can identify problems and let you report any observed behaviors. The app offers useful resources, tips, and tricks to enhance performance and connect you with support for solutions. More information about the Samsung Members app is linked below. We value your feedback and are here to help. Feel free to contact our Samsung Support Team if you need assistance. Thank you for being a valued part of the Samsung community.
Samsung Members
https://www.samsung.com/us/support/owners/app/samsung-members
Ty
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Thank you for updating us on your Galaxy Buds3 Pro. Selecting the right tips can greatly improve comfort and fit, though personal preference ultimately guides the choice. We provide various options to help you find the most suitable fit. To resolve your issues, use the diagnostics feature in the Samsung Members app, which can identify problems and let you report any observed behaviors. The app offers useful resources, tips, and tricks to enhance performance and connect you with support for solutions. More information about the Samsung Members app is linked below. We value your feedback and are here to help. Feel free to contact our Samsung Support Team if you need assistance. Thank you for being a valued part of the Samsung community.
Samsung Members
https://www.samsung.com/us/support/owners/app/samsung-members
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Farjoun
Verified Purchase:Yes
Defective, could not change ear bud tip. Hope they fix it
Response from Samsung USBy Social Commerce, July 30, 2024
Hey there Farjoun, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important being able to change the ear tips and acheive the ideal fit are to you. We have provided a link to a video to help you with the steps to change the ear tips. We have also shared a link to the Samsung Support Team if you have additional questions about the eartips of your device. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Written by a customer while visiting Samsung US
Customer Rating
1
Not great at anything
on October 27, 2025
Posted by: YaaBoe
from Los Angeles, CA
Expertise:Intermediate
These are the worst fitting earbuds I've ever owned. I can never get a good fit with any ear tips and the sound quality is just ok nothing dramatic because of the fit. The stems on the earbuds was a bad decision. The nose cancellation is just bad with the bad design. The Galaxy buds 2 were a better fitting earbuds. The battery is the only positive thing from these earbuds.
Please go back to the old design.
Please go back to the old design.
Features
2
Performance
2
Design
1
Value
2
Response from Samsung USBy R&R, October 28, 2025
Hello YaaBoe,
Thank you for sharing your thoughts on the fit of your Galaxy Buds3 Pro. If there's one thing we understand about Galaxy Buds, it is that it all comes down to personal preference. It's important to wear your earbuds correctly for many reasons. You'll experience better sound quality, they will fit more comfortably, and they will stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and increase the likelihood of falling out. The Galaxy Buds3 Pro come with different-sized ear tips. The first step is to ensure you have the right size tips for your ears. You want them to fit snugly without leaving a gap between your ear and the ear tip. This helps prevent sound leaks and ensures optimal audio. If you need instructions for changing the tips, check out our guide for the Buds3 Pro tips (see link below). Once you have the right tips on your buds:
- Check the bottom of the earbuds for directional marks. You will see an L and an R.
- Insert the R bud into your right ear with the R facing you.
- Insert the L bud into your left ear with the L facing you.
- Angle the microphone slightly so that it's pointing toward your mouth rather than straight down.
- You can adjust the buds by rotating them forward and backward until the fit feels right.
Find out more about how to get the fit just right by checking out the link on how to wear your earbuds below. Thank you for your review. We appreciate you choosing Samsung.
How to change the tips on your Galaxy Buds3 Pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
Ty
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Thank you for sharing your thoughts on the fit of your Galaxy Buds3 Pro. If there's one thing we understand about Galaxy Buds, it is that it all comes down to personal preference. It's important to wear your earbuds correctly for many reasons. You'll experience better sound quality, they will fit more comfortably, and they will stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and increase the likelihood of falling out. The Galaxy Buds3 Pro come with different-sized ear tips. The first step is to ensure you have the right size tips for your ears. You want them to fit snugly without leaving a gap between your ear and the ear tip. This helps prevent sound leaks and ensures optimal audio. If you need instructions for changing the tips, check out our guide for the Buds3 Pro tips (see link below). Once you have the right tips on your buds:
- Check the bottom of the earbuds for directional marks. You will see an L and an R.
- Insert the R bud into your right ear with the R facing you.
- Insert the L bud into your left ear with the L facing you.
- Angle the microphone slightly so that it's pointing toward your mouth rather than straight down.
- You can adjust the buds by rotating them forward and backward until the fit feels right.
Find out more about how to get the fit just right by checking out the link on how to wear your earbuds below. Thank you for your review. We appreciate you choosing Samsung.
How to change the tips on your Galaxy Buds3 Pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
Ty
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Written by a customer while visiting Samsung US
Posted by: gpthomas2010
Expertise:Expert
Verified Purchase:Yes
Buds 3 pro are the best ear buds to date by Samsung. Hopefully down the road they add new features like the lights playing to the beat of the music.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: John
Expertise:Expert
Verified Purchase:Yes
Sound is great. Fit is good. But unfortunately several rubber ear buds ripped when removing them the way samsung instructed. Very disappointing considering samsung is supposed to be a premium brand and charges a premium price.
Response from Samsung USBy Social Commerce, July 31, 2024
Hello John, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are pleased with the audio quality and fit of your earbuds. We have provided a link to the Samsung Support Team if you would like to discuss the matter of the eartips included with your device further. Please, don't hesitate to reach out to us again at any time with questions or additional feedback on your Samsung products. Thank you for being a loyal Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: MacDaddy88
from Michigan
Expertise:Expert
Verified Purchase:Yes
The fit is awful. It comes with three different size earbud tips. I've tried all three. None of them seal properly. Plus getting the tips off is very difficult. I feel like I'm going to rip them, which apparently is an issue. Performance is great despite not sealing.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy Social Commerce, July 31, 2024
Hey there MacDaddy88, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand completely how valuable and important the security of the fit is to your overall usage and enjoyment. We have provided a link to an article to help you with the optimal placement of your earbuds. We also recommend performing a fit test while wearing the earbuds and connected to the Samsung Wearables App. We have also included a link to the Samsung Support Team if you continue to experience this matter and would like to discuss this further. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Wilson
Verified Purchase:Yes
Love it, working find and they last for a very long time.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Irish
from Dothan Alabama
Verified Purchase:Yes
10/10 for noise cancelling
10/10 four sound quality
9/10 design wise
10/10 four sound quality
9/10 design wise
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US