Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,944 Reviews)
Open Ratings Snapshot
Rating breakdown 12,944 reviews
5 Stars
8,828
4 Stars
2,096
3 Stars
914
2 Stars
519
1 Star
587
78%of customers recommend this product. 
(
3,495 out of 4,506
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Causes skin irritation
on December 11, 2025
Posted by: Heimdall
Eartips caused me skin irritation in ear and had to visit doctor because of it. Same happened with buds 2 pro. Irritation goes as soon as I stop using them and switch to a different pair of buds.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
1 out of 5
1
Value
4 out of 5
4
Response from Samsung USBy R&R, December 15, 2025
Hi Heimdall,

Thank you for sharing your experience with the Galaxy Buds3 Pro. The Buds3 Pro were designed with soft, skin-friendly materials to support long listening sessions. In the meantime, please avoid continuous use of your Galaxy Buds3 Pro and contact our Samsung support team at your earliest convenience to discuss further options. Your feedback is valuable as we work on improving comfort and material choices for different users. Thank you for sharing your feedback and being part of the Samsung community.

-Ty

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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad
on July 27, 2024
Posted by: Buds2
from Los Angeles
Expertise:Expert
Verified Purchase:Yes
Barely can hear anything from incoming call . Trying to fix many times
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, July 31, 2024
Hi there Buds2, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro. We would love nothing more than to assist you with the calls you are having with your earbuds. We have provided a link to an article to help you with the call features and settings of your device. We have also provided a link to the Samsung Support Team to offer assistance if this experience continues. Please, reach out to us again if you have questions or to share additional feedback on all of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Missing pre installed eartips
on July 28, 2024
Posted by: Conner
from Tn
Expertise:Expert
Verified Purchase:Yes
Missing pre installed ear tipshdhdhddhdhdhhddhehhsh
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 1, 2024
Hello Conner, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We understand how vital the additional ear tips are to getting the ideal fit from your earbuds. We have provided a link to the Samsung Support Team to offer assistance help you resolve this matter. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Missed the mark on quality.
on August 3, 2024
Posted by: EShurst
from Lansing, Michigan
Expertise:Intermediate
Verified Purchase:Yes
Can't really use them yet, due to poor quality ear bud tips. Haven't try to change ear tips, because ear tip look like there's already showing cracks or tears with limited use.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, August 13, 2024
Hi there EShurst, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you and changing the ear tips is crucial to getting that ideal fit. We have provided a link to a video to help you with the steps to remove and change your ear tips. We have also shared a link to the Samsung Support Team if you would like additional assistance with your device. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not Impressed!
on September 20, 2024
Posted by: RW82
Not impressed. The sound is not as good as ear buds pro 2. Ear tips are hard to change. Actually ripped one off the inner piece trying to try a different tip. Hard to get a good ear fit test. When I finally did the tips that it showed I needed I had a hard time keeping the buds in my ears as I worked. Definitely not as loud either as the buds pro 2.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there RW82, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how valuable your earbuds are to you every day, and we would love to help you with the fit to have the best experience possible. We see you have attempted to use the additional ear tips and we have provided al inkt o an article to help you with additional tips on placing the earbuds for a secure fit. We have also shared a link below to the Samsung Support Team of offer additional assistance if this resource does not offer a resolution for you. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great but gremlins surfaced
on November 26, 2024
Posted by: David F
from California
Expertise:Expert
Verified Purchase:Yes
Things started off great. Then after two days the left ear bud stopped playing music and only emitted a loud consistent static sound. I unpaired them and repaired them and that fixed the problem. But I'm afraid this problem will return. Hence the 3 star rating.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, November 27, 2024
Hey David F, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are pleased to hear you have been able to resolve this matter with the audio quality of your earbuds. We have provided some resources to help you in the future to prevent this experience and troubleshoot this matter if it does return. We have also provided a link to the Samsung Support Team if you are ever interested in one on one assistance with any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Earbuds
on September 26, 2024
Posted by: Casey
from MI
Expertise:Expert
Verified Purchase:Yes
Amazing sound quality. ANC is perfect same with Transparency. Only issue is the battery life. They die faster than AirPod Pros.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Many improvements, definitely worth buying
on January 9, 2025
Posted by: Denver
from Denver, CO
Expertise:Intermediate
Verified Purchase:Yes
I love these. When they first came out I held off on buying them because of the initial bad reviews. I started hearing that many issues were resolved and so I bought them and was pleasantly surprised. I had loved my Buds 2 Pro earbuds, and I honestly love these more. The benefits of upgrading that I see are: improved noise cancellation, improved sound quality, and many very cool little features and tricks these new ones do. Too many to write about here. You won't be disappointed. If you are, return them.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 30, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! It’s great to see you love the improved noise cancellation and enhanced sound quality. We designed the Buds3 Pro to provide innovative features that truly heighten your listening experience, and it’s awesome that you’re discovering all they offer. Your satisfaction means a lot to us, and we hope to hear more from you in the future! If you ever have any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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