Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,943 Reviews)
Rating breakdown 12,943 reviews
5 Stars
8,827
4 Stars
2,096
3 Stars
914
2 Stars
519
1 Star
587
78%of customers recommend this product.
(
3,495 out of
4,506)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
in warranty repair for earbuds
on May 28, 2025
Posted by: youlostacustomer
Expertise:Intermediate
Bought 5 months ago and is broken. Ear buds won't charge anymore. Sent it for repair and samsung repair claims it has water damage. There is simply no way it can have water damage.
These earbuds never go near any water source. EVER. it sits in my work desk. SAMSUNG HAS LOST A LIFE LONG CUSTOMER! I have used Samsung for past decade and I will not be swindled.
These earbuds never go near any water source. EVER. it sits in my work desk. SAMSUNG HAS LOST A LIFE LONG CUSTOMER! I have used Samsung for past decade and I will not be swindled.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, May 28, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We understand how disappointing this experience is for you, but we want to help you find a resolution. Your loyalty to Samsung over the past decade is truly valued, and we want to ensure you have the best experience possible. To address your concerns about the water damage claim and to assist you further, we would love to gather some additional information. Please reach out to our Samsung Support team so we can work together to find a resolution. We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Juan
from NJ
Expertise:Intermediate
Verified Purchase:Yes
An absolute upgrade over the Buds2 Pro, they sit better in my ear, never fall out, and connect to both my phone and watch easily with no drops in sound and rando-disconections.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, June 9, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Juan. We're pleased to see that you find them to be a significant upgrade over the Buds2 Pro. It’s awesome that they fit so well in your ears and provide a secure listening experience without the hassle of disconnections. We love knowing how effortlessly they connect with your phone and watch, just as it should be. If you ever have any questions or concerns, please don’t hesitate to reach out to us at Samsung Support. We are always here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Wouldn't recomend
on June 17, 2025
Posted by: Michaelo
[This review was collected as part of a promotion.] The headphones say waterproof/ water resistant. Everytime I workout no matter how much or how little any bit of moisture touches the left earbud and it will not charge. I have to leave it out the case for a few hours before the case will accept it and charge it. Very annoying
Value
1
Response from Samsung USBy R&R Team, June 18, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Michaelo. We completely understand how frustrating it can be when moisture affects charging. The Buds3 Pro has a water resistance rating of IP57, designed to withstand sweat and moisture during workouts. However, it’s essential to regularly check and clean your earbuds if they collect dust, debris, or water to ensure optimal performance. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you need further assistance or if this continues to be your experience, please don’t hesitate to reach out to Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Smells like burning
on October 11, 2025
Posted by: Allsamsungoaks
Expertise:Expert
Stems are not great for control, charging isnt great and they smell like they are about to start on fire.. a mixture of burning plastic and camp fire.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, October 15, 2025
Hello Allsamsungoaks,
We appreciate your feedback on the Galaxy Buds3 Pro. Your comments about the charging experience and scent are important to us. Please stop charging or wearing your buds. Contact our Samsung Support Team for further assistance (see links below). We are here to help. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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We appreciate your feedback on the Galaxy Buds3 Pro. Your comments about the charging experience and scent are important to us. Please stop charging or wearing your buds. Contact our Samsung Support Team for further assistance (see links below). We are here to help. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
charger not working
on November 30, 2025
Posted by: Mustapha harma
charger not working,charger not working, battery is bad
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, December 2, 2025
Hello there Mustapha harma,
We appreciate the quick summary of your experience with your Galaxy Buds3 Pro. It pairs precise sound with a compact case designed for reliable power management. Your observation on charging behavior is shared with our audio teams as we continue to improve everyday reliability. Samsung products are covered against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which provides extended protection and extra support. Please contact our Samsung Support Team to learn more about your warranty options. Thank you for your review, and we appreciate you choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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We appreciate the quick summary of your experience with your Galaxy Buds3 Pro. It pairs precise sound with a compact case designed for reliable power management. Your observation on charging behavior is shared with our audio teams as we continue to improve everyday reliability. Samsung products are covered against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which provides extended protection and extra support. Please contact our Samsung Support Team to learn more about your warranty options. Thank you for your review, and we appreciate you choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Needs improvement
on December 9, 2025
Posted by: Mkay
from Newburgh, NY
Expertise:Intermediate
I have had every iteration of galaxy buds and so far these are my least favorite. Number one issue is the noise cancellation, I can still hear conversations, dishes being done, microwave all over my music. If somone is vacuuming I can hardly hear my audio book playing. Past versions were much better. When quite the sound quality is good. What's annoying is if I pause my book then take out my headphones it will start playing again. The pause and play features are so wanky. Many times I accidently ended my call while adjusting the earbud fit. Not good for running as they will fall out, and my small hoops will constantly hit the stem of earbud. The battery also does not last nearly as long as past versions. Also doesn't come in fun colors. Hope next version is better.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R, December 12, 2025
Hi there Mkay,
We appreciate your continued support for the Galaxy Buds series and your thoughtful feedback on the Buds3 Pro. This generation was designed to deliver clear sound and seamless AI-powered control in a refined form factor. Your insights help guide future improvements in comfort, battery life, and noise reduction technology. Thank you for your feedback and for being a dedicated Samsung listener.
-Ty
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We appreciate your continued support for the Galaxy Buds series and your thoughtful feedback on the Buds3 Pro. This generation was designed to deliver clear sound and seamless AI-powered control in a refined form factor. Your insights help guide future improvements in comfort, battery life, and noise reduction technology. Thank you for your feedback and for being a dedicated Samsung listener.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
3
End-User Feedback: Charging Case, Power Management
on February 1, 2026
Posted by: Chris
from 20002
Expertise:Expert
I’ve used these earbuds for nearly a year and have several usability and design concerns that I’d like to share.
First, since ear shapes vary, I had to purchase aftermarket ear fitments to keep the earbuds seated properly without frequently falling out. However, the charging case lid is extremely tight, and I have to remove the fitments every time I place the earbuds in the case to charge. This is inconvenient and suggests the case interior clearance and lid height should be increased to accommodate common fitments.
Second, when I remove the earbuds and set them down, they do not appear to power down automatically. A built-in idle timer or auto shut-off feature would help conserve battery life and improve the overall user experience.
Third, the charging indicator behavior is confusing. The current white light does not clearly communicate charging status. The LEDs should more clearly distinguish states—for example, showing red while charging and changing to a different color (such as blue) once fully charged—so users can quickly understand the charge status at a glance.
Fourth, when I pick up both earbuds at once, there is often a piercing high-pitched feedback noise that is uncomfortable and distracting. This should be addressed through improved handling detection or feedback suppression. Additionally, there should be an option to power off the earbuds via a press-and-hold gesture while they are in use.
Finally, the earbuds feel bulky in the ear and would benefit from a smaller, more ergonomic design.
Please feel free to reach out to me directly if you’d like more detail on any of the points above. I’d also be willing to participate as an end-user tester and provide feedback on devices prior to final approval and production release.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
3
Response from Samsung USBy R&R, February 4, 2026
Hey there Chris,
Thank you for providing such thoughtful and detailed feedback on the Galaxy Buds3 Pro. Comments like this give valuable insights into how real-world use relates to design, comfort, and feature performance. The Buds3 Pro are designed to deliver immersive sound, smart audio features, and everyday convenience, and your detailed observations about fit, indicators, and interactions help guide future improvements to better serve a diverse range of users. Samsung appreciates input from experienced users who engage deeply with their devices. Thank you for being a valued Samsung customer.
-Ty
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Thank you for providing such thoughtful and detailed feedback on the Galaxy Buds3 Pro. Comments like this give valuable insights into how real-world use relates to design, comfort, and feature performance. The Buds3 Pro are designed to deliver immersive sound, smart audio features, and everyday convenience, and your detailed observations about fit, indicators, and interactions help guide future improvements to better serve a diverse range of users. Samsung appreciates input from experienced users who engage deeply with their devices. Thank you for being a valued Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Junk headphones
on March 7, 2026
Posted by: User11948361
[This review was collected as part of a promotion.] Most useless headphones ever. They rarely charge and the sound quality is trash.
Value
1
Response from Samsung USBy R&R, March 9, 2026
Hello there,
Thank you for reaching out and sharing your experience with the Galaxy Buds3 Pro. After a long day, your earbuds will need to be recharged. Remember that the charging case also has its own battery. Place the earbuds into their designated slots in the case and close the lid. Please note that if the battery is fully drained, the case or earbuds may take at least 20 to 30 minutes to turn on.
For more details on how to properly charge your Galaxy Buds3 Pro, please refer to our online article linked below. Also, if you notice that the audio quality isn't meeting expectations, it might indicate that a software update is needed. Running an outdated version could harm audio performance.
We appreciate your feedback and hope you find these resources useful. Thank you for choosing Samsung!
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
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Thank you for reaching out and sharing your experience with the Galaxy Buds3 Pro. After a long day, your earbuds will need to be recharged. Remember that the charging case also has its own battery. Place the earbuds into their designated slots in the case and close the lid. Please note that if the battery is fully drained, the case or earbuds may take at least 20 to 30 minutes to turn on.
For more details on how to properly charge your Galaxy Buds3 Pro, please refer to our online article linked below. Also, if you notice that the audio quality isn't meeting expectations, it might indicate that a software update is needed. Running an outdated version could harm audio performance.
We appreciate your feedback and hope you find these resources useful. Thank you for choosing Samsung!
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US