Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,943 Reviews)
Rating breakdown 12,943 reviews
5 Stars
8,827
4 Stars
2,096
3 Stars
914
2 Stars
519
1 Star
587
78%of customers recommend this product.
(
3,495 out of
4,506)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Anonymous
from Texas
Expertise:Expert
Verified Purchase:Yes
Worst when compared to the previous version
Cheap quality audio and no proper noise cancelation.
Cheap quality audio and no proper noise cancelation.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 26, 2024
Hello Akash Devulapally, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you every day, and we would love to help you troubleshoot any frustrations you may be experiencing, and maximize your overall experience. We have provided a link to an article to help you troubleshoot the audio quality and the usage of the ANC setting. We have also shared a link to the Samsung Support Team to help offer additional assistance or answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
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Samsung Community
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Hank NYC
Verified Purchase:Yes
Sound quality is good, fit is poor, tried all sizes of ear tips and they all failed at holding the earbuds in my ear. Constantly falling out during my workouts.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 26, 2024
Hey there Hank NYC, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you were pleased with the audio quality of your earbuds, and we would love nothing more than to help you troubleshoot the fit of your earbuds to have the best experience possible. We have provided a link to an article to help you troubleshoot the fit and recommend following up with a fit test with your earbuds connected in the Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Ruben
Expertise:Intermediate
Verified Purchase:Yes
These earbuds are not what I expected, you only can low and high the volume, if you want to pause the video or music you must doing it on the phone 😒 why? Earbuds pro 2 were better for sure, I regret buy them
No, I would not recommend this to a friend.
Features
1
Response from Samsung USBy Social Commerce, October 8, 2024
Hello Ruben, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important specific features of your device are to you every day during usage. This device does have a range of touch settings that can be used including pausing/playing your media, going to the next track, starting a track over again and others. We have provided a link to the full device manual to help you with these touch settings and to disover voice settings as well. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Minneapolis mn
Expertise:Expert
Verified Purchase:Yes
Upgraded from a buds live. Love everything about the pro
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Good sound, but bad case charging connections
on December 13, 2024
Posted by: Chase
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Good sound quality, but case has frequent issues with charging the headphones. I have put them in properly, making sure they light up when entering the case, and leaving them in for at least an hour, only to find them still at 5-10% charge when I try to take them out. I have tried pressing down on them and slightly twisting them to make sure they are connected and show they are charging, to mixed and inconsistent results.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Response from Samsung USBy R&R Team, December 15, 2024
Thanks for sharing your experience with the Galaxy Buds3 Pro, Chase. Your feedback is greatly appreciated as we continue to make improvements. We love to see that you've enjoyed the sound on these buds. We see that you may be experiencing some challenges while trying to charge your Buds3 Pro. When charging your buds important to ensure that you are using Samsung verified chargers. Samsung accessories are designed to maximize battery life. Samsung does not recommend using any chargers other than Samsung chargers, especially chargers that are uncertified or counterfeit. These can hinder the charging of your device and may cause battery issues if used long-term. If you are using Samsung verified chargers, make sure that your buds case is free of any debris. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Disappointing Durability in Wet Conditions
on December 21, 2024
Posted by: guntype2
I recently purchased the Galaxy Buds 3 Pro, expecting premium performance and durability for the price. While they deliver on sound quality and comfort, I’m extremely disappointed with their inability to handle wet conditions, despite claims of water resistance.
During a heavy training session , my Buds 3 Pro were exposed to some sweat and a bit of rain. Unfortunately, they started malfunctioning shortly after. One earbud became unresponsive, and the case’s charging capabilities were also affected. I followed all care instructions and ensured they were not submerged in water, yet they still didn’t hold up.
During a heavy training session , my Buds 3 Pro were exposed to some sweat and a bit of rain. Unfortunately, they started malfunctioning shortly after. One earbud became unresponsive, and the case’s charging capabilities were also affected. I followed all care instructions and ensured they were not submerged in water, yet they still didn’t hold up.
For a product advertised with water resistance, this performance falls well below expectations. It's frustrating to invest in premium earbuds that can’t withstand typical use in environments they’re marketed for. Unless you plan to use these strictly indoors or in dry conditions, I would recommend looking for more robust alternatives.
Pros:
Excellent sound quality
Comfortable fit
Great ANC (active noise cancellation)
Cons:
Poor durability in wet conditions
Questionable water resistance
Expensive for their lack of reliability
Excellent sound quality
Comfortable fit
Great ANC (active noise cancellation)
Cons:
Poor durability in wet conditions
Questionable water resistance
Expensive for their lack of reliability
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
1
Response from Samsung USBy R&R Team, December 26, 2024
Thank you for sharing your feedback on the Galaxy Buds 3 Pro. We appreciate your insights and understand your concerns regarding water resistance. The Galaxy Buds3 Pro is designed to provide a premium sound experience using advanced audio technology. While these earbuds are marketed with an IPX7 water resistance rating, which protects against splashes and sweat, we recognize that individual experiences can vary based on how they are used. We recommend reaching out to us at Samsung Support for further assistance with this. They would be happy to help you troubleshoot or explore potential solutions. Your satisfaction is important to us, and we strive to ensure that our products meet the high expectations we set. Thank you for choosing Samsung! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Need additional accessories
on December 26, 2024
Posted by: DeeDee
Expertise:Beginner
I think they need an optional attaching over the ear hook. Samsung ear buds are too expensive and too easy to lose.
Response from Samsung USBy R&R Team, December 28, 2024
Thank you for your feedback on the Galaxy Buds3 Pro, DeeDee! We appreciate your suggestion regarding an optional over-the-ear hook. The Galaxy Buds3 Pro is designed for improved comfort and immersive listening. You can enjoy listening in comfort with a redesigned shape that provides the snuggest fit ever. Additionally, we’ve added Blade Lights to ensure your Buds stand out from the crowd and enhance your listening experience. It’s great to hear your thoughts, and we are continuously working to enhance our products to meet customer needs. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
All fine
on February 14, 2025
Posted by: Sam Nill
Impressed by the quality and smartness, the only advice please add Google Assistant or Bixby features that buds could handle them well. Like in JBL buds
Written by a customer while visiting Samsung US