Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,143 Reviews)
Rating breakdown 13,143 reviews
5 Stars
8,968
4 Stars
2,132
3 Stars
929
2 Stars
523
1 Star
591
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: DCruz
from Los Angeles, CA
Expertise:Beginner
Verified Purchase:Yes
it's so hard to replace earbuds, you can rip it. I tried to take it out but it's not coming off
Performance
4
Design
3
Value
2
Response from Samsung USBy R&R Team, March 17, 2025
We appreciate your candid feedback on the Galaxy Buds3 Pro, DCruz. We aim to provide our customers with the best experience possible with our devices and services. We noted your concern regarding the buds tips and how to replace them without causing damage. The Samsung Galaxy Buds 3 Pro are designed to feel snug and comfortable, so it's essential to choose eartips that fit well. When changing the eartips, please handle them carefully to avoid damage.
Here are some important tips for switching out your Buds 3 Pro eartips. First, handle the earbuds with care. Both the earbuds and eartips are designed for comfort, so use gentle movements when handling them. Avoid using fingernails when putting on or removing the eartips, as this can cause tearing. Additionally, do not forcefully press or twist the eartips, as this may lead to damage. Be careful when detaching the eartips; do not yank them off, as this could cause tearing. If an eartip gets caught in the gap on the earbud while attaching, remove it and try again. Lastly, always use eartips when wearing the earbuds, as doing so without them can result in injury to your ears.
To help you change eartips, follow these steps. First, invert the eartip attached to the earbud. Hold the main body of the earbud and use your other hand to invert the eartip. Next, detach the eartip by grasping the entire eartip and pulling it out gently while avoiding the use of fingernails. Finally, attach a new eartip by choosing one that fits your ears. Align the earbud speaker with the groove on the new eartip and push it in until you hear a click. By following these steps, you can safely and effectively change your eartips for optimal comfort and sound quality.
If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Here are some important tips for switching out your Buds 3 Pro eartips. First, handle the earbuds with care. Both the earbuds and eartips are designed for comfort, so use gentle movements when handling them. Avoid using fingernails when putting on or removing the eartips, as this can cause tearing. Additionally, do not forcefully press or twist the eartips, as this may lead to damage. Be careful when detaching the eartips; do not yank them off, as this could cause tearing. If an eartip gets caught in the gap on the earbud while attaching, remove it and try again. Lastly, always use eartips when wearing the earbuds, as doing so without them can result in injury to your ears.
To help you change eartips, follow these steps. First, invert the eartip attached to the earbud. Hold the main body of the earbud and use your other hand to invert the eartip. Next, detach the eartip by grasping the entire eartip and pulling it out gently while avoiding the use of fingernails. Finally, attach a new eartip by choosing one that fits your ears. Align the earbud speaker with the groove on the new eartip and push it in until you hear a click. By following these steps, you can safely and effectively change your eartips for optimal comfort and sound quality.
If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Fit and sound
on March 15, 2025
Posted by: Chuy948
[This review was collected as part of a promotion.] Overall the headphones are great the integration within the ecosystem is amazing my only complaint and it isn't a deal breaker is when running I find them moving even when I selected the best tips. The sound could be better compared to other headphones such as the Sony.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Pretty good
on March 15, 2025
Posted by: Jessp113
[This review was collected as part of a promotion.] They're good headphones, I just hate the new airpods look. And it's not just the look, the functionality of pinching just doesn't work well
Value
2
Response from Samsung USBy R&R Team, March 17, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Jessp! It's great to see that you think they deliver quality sound. The Buds3 Pro features a dual amplifier powered by our first-ever independently controlled woofer and tweeter, allowing you to experience a wide range of sounds. We understand that the look of headphones can be a personal preference. The Galaxy Buds3 Pro features a sleek futuristic design that complements any style, but we recognize that everyone has unique tastes. Regarding the pinch controls, they were designed for intuitive functionality. A single pinch allows you to play or pause your music, answer or end calls, or even manage notifications. If you're experiencing any difficulty with the pinch gestures, it might take a little practice, and it can be a fun way to control your listening experience. The double pinch advances to the next track, while a triple pinch brings you back to the previous song, even restarting it if done just after the music begins. Additionally, the pinch-and-hold function lets you change noise control modes with ease. Plus, the swipe control feature really enhances your experience. You can simply slide your finger along the touch-sensitive area to adjust the volume up or down, making it even easier to enjoy your favorite tunes without any interruptions. If these features are not working as they should, please reach out to us so that we can look into what could be causing this. We appreciate your feedback and hope you give the Galaxy Buds3 Pro another chance to impress you! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Gomez
from New Jersey
Expertise:Expert
Verified Purchase:Yes
Battery dies to fast for high quality buds 4to 5 hrs max cheap ones last 8hrs just saying
I would recommend this to a friend!
Performance
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Noise canceling good
on March 15, 2025
Posted by: thecrazymadbull
[This review was collected as part of a promotion.] I use it because gaming with headphones and glasses feels uncomfortable but these feel good
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great improvement over previous model
on March 15, 2025
Posted by: Aceboogiest
[This review was collected as part of a promotion.] Great improvement over previous model love the upgrades and the new ai features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Hardware Redesign vs Software changes
on March 15, 2025
Posted by: Simsco
[This review was collected as part of a promotion.] I prefer the more contained and stemless looks of samsung galaxy buds as i used the buds 1 and 2 before switching to the these. The battery life is pretty consistently good and work just fine to fit my daily activities.
With the software I enjoy using a lot of new software tweaks and updates from the buds2 like switching seamless actions across apps and devices as I use a tab s10Ultra as well as the s24Ultra. I have so far been unable to enjoy the perks that would eventually come with one ui7 & android 15. Like the now brief or audio eraser.
With the software I enjoy using a lot of new software tweaks and updates from the buds2 like switching seamless actions across apps and devices as I use a tab s10Ultra as well as the s24Ultra. I have so far been unable to enjoy the perks that would eventually come with one ui7 & android 15. Like the now brief or audio eraser.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Don't charge
on March 15, 2025
Posted by: Francis
Expertise:Intermediate
They sound good but they have charging issues right bud don't charge. charge them overnight they would die 10 minutes after you take them off the charger That's trash.And on top of that customer service sucks
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
2
Response from Samsung USBy R&R Team, March 17, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro, Francis. We’re glad to see that you enjoy the sound quality. However, we understand how important consistent charging is for an optimal experience. To address the concern with the right earbud not charging, we recommend ensuring the charging contacts on both the earbuds and the case are clean and free from debris. Using a soft, dry cloth to gently clean these areas can help maintain a reliable connection. Additionally, check that the earbuds are seated correctly in the case, with the charging contacts properly aligned. When charging, it’s important to use a Samsung-approved charger for consistent and efficient performance. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If the earbuds are still not charging as expected, Samsung Support can provide further assistance and explore solutions for the charging case or earbuds. -Kelvin
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Written by a customer while visiting Samsung US