Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,942 Reviews)
Open Ratings Snapshot
Rating breakdown 12,942 reviews
5 Stars
8,826
4 Stars
2,096
3 Stars
914
2 Stars
519
1 Star
587
78%of customers recommend this product. 
(
3,495 out of 4,506
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Didn't fit my ears no matter how hard I tried.
on September 11, 2024
Posted by: Will
Verified Purchase:Yes
Couldn't get these to fit in my ears even with the small tips. I guess I have small and deep ears as they didn't get to a place where they would stay even if I help my ear open over my head. Too bad because I absolutely love the Buds2 but returned these.
Response from Samsung USBy Social Commerce, September 12, 2024
Hi Will, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how valuable the ideal fit of your earbuds are to you on a daily basis. We would love to help you with this experience if you would like, and have shared a link to a few articles to help you with the fit. We hope you have found earbuds that best align to your needs and wants. We have lastly, shared a link to the Samsung Support Team if you have any questions or would like assistance with any aspect of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing product!
on September 17, 2024
Posted by: Prab C
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Amazing sound, battery! Premium budd for sure. Samsung has done a great job with this iteration of buds. Well done!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
The headphones are uncomfortable
on September 19, 2024
Posted by: Jolanta
Verified Purchase:Yes
The headphones are uncomfortable and fall out of your ear.
Response from Samsung USBy Social Commerce, September 20, 2024
Hello Jolanta, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you get the ideal fit of your earbuds to help you maximize your experience with your earbuds. We have provided a link to an article to help you with the fit of your earbuds, and another to a link to a video to help you change the ear tips for the size that best fits your ears. We also recommend performing a fit test with your earbuds connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products Thank youf or being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
It needs more software update!
on September 20, 2024
Posted by: Texan01
from Texas
Expertise:Expert
Verified Purchase:Yes
The Sound Quality is UNDERWHELMING, plus the Fitting in our ears is not good
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there Texan01, we appreciate you sharing your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you have the best experience possible with your earbuds and troubleshoot any frustration you are experiencing. We have provided links to articles to help you with the fit of your earbuds, and recommend doing a fit test in the Samsung Wearables App, along with a link to the full device manual to help you with the different audio settings and features to best align to your preferences. We have also shared a link to the Samsung Support Team if these experiences continue and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Disappointment/Returned
on September 22, 2024
Posted by: BJ305
from Miami, FL
Expertise:Expert
Verified Purchase:Yes
Big disappointment. Returned them. They don't fit well. Controls are difficult. Widget not as functional as Buds2 Pro. Sound quality same or worse than Buds2 Pro. Poor quality tips. Etc...
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 23, 2024
Hey BJ305, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important your earbuds are to you on a daily basis. We would love to help with the features that may be causing frustration during your usage including the fit and new pinch settings. We have provided a link to an article to help you with the placement for a secure fit, and another link to the full device manual to help you with the pinch settings and other features of your earbuds. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance or answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not good
on September 22, 2024
Posted by: Jjth
They do not fit in ear nearly as well as previous models, also very difficult to insert into case without looking at the.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 24, 2024
Hi there Jjth, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important your earbuds are to you and the fit being so vital for prolonged wear and use. We have provided a link to an article to help you with the placement of your earbuds for a secure fit, and recommend following up with a fit test when you are connected in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad experience with Bud 3 pro
on September 22, 2024
Posted by: Ryan
Verified Purchase:Yes
My buds quality is poor. I've been having issues with the tips and the buttons on the stem don't always work. My buds case although only a few days old has easily scratched up. I'm not certain if it's the paint or plastic that's the issue.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 24, 2024
Hello Ryan, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love nothing more than to help you troubleshoot any frustration you are experiencing with your earbuds and have the best experience possible. We have provided links to the full device manual and the Samsung Support Team to help adjust any settings and ensure your pinch functionality operates as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excelente
on September 24, 2024
Posted by: Jaime
from Chicago il
Expertise:Expert
Verified Purchase:Yes
Excellent quality and very comfortable sound. recommended
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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